Bespoke Care Services East Dorset Ltd

Office D Old Library House, 4 Dean Park Crescent, Bournemouth BH1 1HL
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9.6 10 Reviews
  • Bespoke Care Services East Dorset Ltd, Bournemouth
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Care Provided by Bespoke Care Services East Dorset Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bespoke Care Services East Dorset Ltd
  • Person in charge
  • Claire Levers (Responsible Individual)

Funding & Fees Guide for Bespoke Care Services East Dorset Ltd

  • Prices

  • Rates vary from £15 to £300.
    Night rates can vary this can be discussed once needs are assessed.
    Live in care rates - This can be discussed once needs have been assessed.

  • Domiciliary Day Rates 0700 - 2200 from £15 to £26.50
    Prices vary depending on the length of call and day
    Bank Holiday or Christmas, Boxing, New Year Day will be charged at a higher rate.
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Bespoke Care Services East Dorset Ltd Reviews (10)

9.6

Bespoke Care Services East Dorset Ltd has a Review Score of 9.6 (9.648) out of 10, based on 8 reviews in the last 2 years. Over all time Bespoke Care Services East Dorset Ltd has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
0
0
8
2

Review from Lydia B (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bespoke have been providing dementia companion care for my father for around 5 months now. It was all new to us and very overwhelming, but I felt at ease with the manager straight away. Nothing felt like too much trouble. My dad's situation was unique as he’s only 61 years old and needs little personal
care, but needs companionship, so my family and I get some respite. The manager tailored a plan for us and we now have a lovely permanent carer who sees my father twice a week, and we honestly couldn’t wish for someone better. It’s the best decision we’ve made and it’s made such a positive impact on both my father and our lives.
We also have different carers who visit once a week and they’re all so friendly. If ever I’ve had any minor issues, I’ve spoken to the manager and the team and they’ve resolved them straight away.
I would definitely recommend using Bespoke if you’re looking for care. We used to care for my father on our own, and it really is life-changing to accept help and care.

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Review from Anna W (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend as a very good care provider.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you.
We are glad that you are happy with our service.


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Review from Beccy Floss E (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy perfect carer's polite professional and caring and I look forward to my visits with them. I've had other agency providers in the past (due to new tenders etc) and I can honestly say Bespoke Care Services East Dorset Ltd has been the best. I'm going to ask my social worker if they can continue
to renew my agency with Bespoke when it comes up for review.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you so much for your kind words.
All the best.


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Review from Sheila M (Wife of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the privilege of seeing good care in action. Bespoke Care looked after me and my husband was in the last stage of his life and was dying from Mesothelioma. The respect and dignity shown to my husband was outstanding. Nothing was too much trouble for the carers had so much compassion and understanding
of his needs, I learnt a lot from them.
I would recommend Bespoke Care to anyone who is trying to manage the care of a loved one.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you so much for your kind review, Sheila. All the best in the future.


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Review from Laraine G (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While we used Bespoke Care Services East Dorset Ltd. The carers were outstanding and amiable. With the patience of saints. This enabled my siblings and me to have peace of mind understanding that our mother was being looked after exceptionally well. The ladies were amiable and exceedingly kind to our
mama. They were faultless and the assistance was absolutely outstanding. Their skill sets were extraordinary, especially considering that she was an exceptionally difficult lady to look after. Not only that but she was kept clean and tidy and had an immaculate appearance. Nothing was too much trouble for them, taking her to the doctor and dentist and etcetera. In addition, whenever possible the manager would take her out for a ride in the country and to afternoon tea in the hotels nearby. All three of us commend the lady in charge of her team to be supportive and always there to deal with problems asap. Her colleagues were exceptional. Thank you to all of her staff.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you for your amazing feedback, I am so glad that we were able to look after your mum and that our care staff support had such a positive impact on her life and yours too.


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Review from R C (Son of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care and attention given to my mother were very good. As with any personal service, the attitude and proficiency of the individual staff members are critical. There was a range of performance from the staff however those who had been helping longest understood her requirements better and
naturally built a stronger relationship. The support from the company manager was very good. On those occasions when we needed extra help or overnight attention it was quickly forthcoming.
It was sometimes felt that the schedules the carers had were too tight giving them little latitude in altering the degree of care to the circumstances of the day.
Note, the “stars” ratings reflect the average, not the best or less impressive.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you so much for taking the time to write a review.


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Review from Jon E (Partner of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and a very well-run organisation. The best yet. Top-class carers who are very concerned about their patient. We receive a weekly schedule, to which they mostly adhere. When unforeseen circumstances arise, we are used notified at once. All in all an excellent carers service.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Dear Jon, thank you so much for your kind words and for taking the time to write this review. I'm glad you are happy with our service.


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Review from Tracie S (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bespoke Care Services was chosen by NHS Commissioned service to provide care to my relative. We first met staff from Bespoke when they came to assess our needs. The staff listened to the details we provided and drew up a care plan which has since been reviewed with the support of my relative's family.
At the beginning things took a while to settle down, we were advised that Bespoke were recruiting for new staff to meet the developing local needs. The manager was always available to listen and discuss how the service was being experienced. Once new staff had been recruited we were provided with a small efficient team to support us in caring for my relative. We requested staff that were trained and experienced or had skills that would fit well with our loved one's needs. We have been very pleased with the care, kindness and skills of the team while the office staff keep everything ticking over well. Without everyone's efforts and commitment, we wouldn't have been able to support our loved one at home. Thank you.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you so much for your kind words and for taking the time to write such a wonderful review. I am so glad to hear that you are satisfied with our services and the care we are providing to your mum. We will continue to do our utmost to provide outstanding care. Thank you once again for your review.


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Review from T H (Daughter of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how pleased I am with your service, you never let us down, always try and deal with changes in my parent's circumstances as quickly as you are able and cope with difficult personalities with aplomb and humour. I live a five hour journey away and knowing your carers are going in has
done much to reduce my anxiety.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you for your kind remarks. The team always endeavours to go beyond their call of duty.


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Review from Tina D (Daughter-in-law of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and managers of this company were known to us for a few years before my mother-in-law became ill with norovirus. They had cared for her daily for those years. During the last few weeks of our 100-year-old mother's life, she was able to be cared for by people she knew, and we ourselves were
supported by these lovely, caring, practical people. They made themselves available to us above and beyond our expectations, and truly, thank them for their commitment.

Reply from Alicia Sirbu, Care Coordinator at Bespoke Care Services East Dorset Ltd

Thank you so much for your lovely words, I'm glad that we were able to make a change in your mum's life and yours too.
All the best.


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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Bespoke Care Services East Dorset Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Bespoke Care Services East Dorset Ltd is calculated as follows: ( (39 Excellents x 5) + (7 Goods x 4) ) ÷ 46 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bespoke Care Services East Dorset Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Bespoke Care Services East Dorset Ltd

What Type of Services does Bespoke Care Services East Dorset Ltd offer?

Bespoke Care Services East Dorset Ltd offers Home Care.

How many Carers does Bespoke Care Services East Dorset Ltd employ?

Bespoke Care Services East Dorset Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bespoke Care Services East Dorset Ltd to verify any information. View our terms and conditions. Bespoke Care Services East Dorset Ltd has a Basic Service – more info.