Home Instead (Inverclyde and North Ayrshire)

Victoria House, 5 East Blackhall Street, Greenock PA15 1HD
Submit a Review
Top 20 award
9.8 15 Reviews
  • Home Instead (Inverclyde and North Ayrshire), Greenock
Home Instead Inverclyde and North Ayrshire provide high-quality and reliable home care throughout Inverclyde and North Ayrshire.

The team empower older people to live well, championing their right to live in their own homes.

The team support the needs of older people by consistently providing high-quality, reliable care.

This starts with a comprehensive care consultation by the care manager to ensure expectations are met, a small team of care professionals is then matched with each client to support the building of a trusted relationship.

Every care professional is personally introduced to their client before each visit, shadowed on their first visit and supported throughout their journey by the care manager who works closely with care professionals and clients to ensure the quality and consistency of the care is maintained.

Their minimum visit is 1 hour as they believe that high-quality care, with the individual at the very heart of it, cannot be provided in less time.

Services include home help & housekeeping, companionship, personal care and dementia care.

Show Home Instead (Inverclyde and North Ayrshire) on the Map

Care Provided by Home Instead (Inverclyde and North Ayrshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Bruce (Care Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Home Instead (Inverclyde and North Ayrshire)

  • Prices

  • Fees vary depending upon the services provided.
    Services and associated fees can be discussed during the initial call.

Home Instead (Inverclyde and North Ayrshire) Reviews (15)

9.8

Home Instead (Inverclyde and North Ayrshire) has a Review Score of 9.8 (9.825) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Inverclyde and North Ayrshire) has 15 reviews.

Overall Experience

  • 14
  • 1
  • 0
  • 0
  • 0

Date Published

15
1
4
9
6

Review from Alison T (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide care and companionship to my parents twice weekly. The management are excellent, coming out to do a comprehensive assessment and really getting to know the service users. The carers who have visited my parents have all been professional, polite and courteous and most importantly
caring and friendly. Communication between the company and the family is excellent and there are regular reviews which is really helpful. The process of looking for carers was very daunting, but Home Instead really made it so much easier for us. I highly recommend their service.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for spending time to provide this feedback, delighted that our Care Professionals are providing great support


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare x (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A company that continually adapts its service with the changing needs of its clients and family.
We have been working with Home Instead for two years and they have gone from providing simple companionship for our mother to providing a more comprehensive 24/7 live-in/supportive service as her disease
(Alzheimer's) has progressed. This has meant recruiting different types of employees over the course of the two years - employees who are always helpful, engaged with my mother and always seeking ways to keep her stimulated, happy and safe. Home Instead has even managed to hire staff who speak my mother's languages, look after her pet, cook the food she loves and understand the culture she grew up in. With the progression of the disease, this has been critical as she regresses to her childhood self. I cannot express how much of the heavy lifting that Home Instead has done for us as a family; not just providing peace of mind but also tips and tricks for dealing with this disease.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline T (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care to my mum for a few months now. I couldn’t be happier with the service they provide, they keep in touch and are very quick to let me know if they have any concerns about my mum's wellbeing. I love the app which details what happened during each visit.
Most importantly
my mum has built up an excellent rapport with her carers and really looks forward to their visits, they certainly brighten up her day!

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our services, very happy that our Care Professionals are providing great support to your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hunter B (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are cheery, friendly and professional. Our mum enjoys their company and it gives us reassurance that she is being well looked after. We find Home Instead easy to work with and very reliable.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide feedback. I'm delighted that we are able to support your Mum, the staff love working with her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karyn D (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We truly appreciate the care, support and kindness given to our mum, by Home Instead, when she was in need. Home Instead gave us a lifeline and was vital in keeping our mum in her own home for as long as possible. In particular, we thank the care pros for their excellent work. Caring is such an important
role and not recognised enough. We will forever be grateful.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback, I'm delighted that our wonderful Care Pros made the difference to your Mum and supported her to stay at home for as long as possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G A (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff, who take the time to get to know the clients, good communication for family members, keeping us up-to-date daily with the visits made. Helpful with any additional requests, always on time, very reliable and highly recommended.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to provide feedback about our services, our care professionals enjoyed caring for your Mum and we are glad that she has found a new place to call home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F M (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of service with clear, regular updates. Assistance was given at short notice which was greatly appreciated. All care providers were friendly, kind, and proficient. Would not hesitate to use this company again or recommend to others.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide feedback, I'm glad that we were able to provide the support for your dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian B (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had always been very independent and prided himself on this, however, he was finding some household tasks more and more challenging. Fortunately, we found Home Instead (Inverclyde and North Ayrshire) who professionally worked with us to put together the ideal care support tailored for Dad’s needs.
The carers are just lovely and most importantly care - they take time to get to know Dad and what makes him happy. Dad has not only put on weight, he looks forward to his daily visits and this has developed into outings for coffee, shopping and even a haircut.
It has been such a positive experience not only for my dad but also for myself. Living at a distance I was only able to visit a couple of times a week. I was worried and uptight about how he was coping on his own. Now it is a delight to see him so happy, fit and positive. If I hadn’t seen it with my own eyes I wouldn’t have believed it.
We couldn’t recommend Home Instead (Inverclyde and North Ayrshire) more highly or be more pleased with the care.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our services. Its great to see the improvement in your Dad's wellbeing and independence, the team love supporting your Dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen M (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following hip-replacement surgery in September 2022, I decided to use Home Instead as my care provider. A member of the management team visited me at home to discuss my needs. He was flexible and helpful. A care plan was drawn up and a time agreed for them to come every morning from ten to eleven, which
suited me. They supported me getting up, dressed, making my breakfast and dealing with all my medication. They were always punctual and treated me with kindness, care and dignity. This personalised care enabled me to live at home while recovering from my operation. I would definitely recommend Home Instead for anyone who needs help in their own home as it is good quality, value for money and much cheaper than a placement in a care home.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for spending time proving this feedback. The staff loved spending time with you and I'm personally delighted that we were able to support you through your recovery and back to living independently.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I S (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service was an absolute lifesaver for myself and my mother. It gave me a much needed day off as her full-time carer and my mum the company of a competent and warm carer. I was reassured by the professional attitude and high standards of care. I would recommend this service to anyone.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to provide feedback on the care we provided to your Mum. It was a pleasure to support you both and hopefully your Mum is doing well in her new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anita W (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received from Home Instead has been second to none. We receive regular updates and the app gives us any information we need. The communication is outstanding between the care manager and the family and our relative is extremely happy overall with the service of the 'befrienders'.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for providing feedback, the Care Professionals have really enjoyed working with your dad and we are delighted it's making a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret D (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provide a first-class service, staff members are very nice, polite and friendly. Regular contact is made with their clients, someone is always at hand either in person or on the phone should any problems, questions or queries arise.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to review the services we are providing for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Son of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my dad's time with 'Home Instead' was short, as he is now in a nursing home, he enjoyed the companionship and friendship that our carer provided. I have been around a couple of times recently and heard them both laughing away in the living room. They got on really well and it's reassuring
to know he's with someone who he gets along with and is in good hands. Very good communication with the company throughout and would highly recommend.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback. While it was only a short time our staff enjoyed the visits with your Dad and I'm pleased to hear that your Dad has moved on into a setting more suitable to his current needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Donna C (Relative of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead enough. From my initial enquiry to their involvement with my relative, their service has been second to none. From the management team to the staff who have been working with my relative are exactly what I was looking for. Home Instead have matched the carers very well
to us. Home Instead listened to what our requirements were and have totally met the brief. My relative is much more contented on the days Home Instead are involved which gives me a huge sense of relief. Home Instead’s contact has been excellent, they contact me to enquire how things are working out and are always on hand to assist and will endeavour to help with any additional needs we may have, especially as our situation is fluid. Do not look any further for another care company. I score Home Instead 1000/10.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our service, our staff love working with your relative and its been fantastic to hear about the benefits our visits have given.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mairi R (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to care for my elderly parents who needed someone to visit on the days I was working or couldn’t make it to see them.
It wasn’t really for personal care, more of a ‘back up’ which allowed my parents to continue living in their own home. My mother has cognitive impairment and my dad currently
has mobility issues.
They were matched with two carers who are fantastic. They quickly got to know my parents and became part of our lives!
My parents look forward to them coming to visit and are now very comfortable with them in the home. They’re both more than happy to do any tasks required, hairdresser visits, shopping, short walks, housework and most importantly, companionship.
I get peace of mind when I’m working a 12 hour shift knowing someone has seen my parents that day. Then I can log into the app and read the notes on how the visit went. This service is fantastic and helps me through those days.
I love the personalised service and the continuity it brings.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our team, our Care Professionals have really enjoyed building a relationship with your mum and dad and supporting them on a weekly basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Home Instead (Inverclyde and North Ayrshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Home Instead (Inverclyde and North Ayrshire) is calculated as follows: ( (49 Excellents x 5) + (4 Goods x 4) ) ÷ 53 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Inverclyde and North Ayrshire) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 7 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Liam

Liam McKitterick

Job Title: Director

Joined: 2021

After completing my postgraduate degree in 1999 I started my career in IBM Greenock before moving to London where I spent 20+ years working within the Financial Services sector latterly founding and successfully running my own consultancy business. During my studies, I enjoyed several voluntary roles with Adults and older people that significantly helped clients and their families and after relocating back to Scotland in 2018 I was keen to move back into a more people-focused business where I could really make a difference, this led me to Home Instead.


My simple ambition is to be Inverclyde and North Ayrshire’s care employer and provider of choice using my extensive business experience to establish Home Instead at the heart of the local community.


Pauline

Pauline McKitterick

Job Title: Operations Director

Joined: 2024

Pauline joined Home Instead in 2024 and brings a wealth of operations experience from supply chain, she is the caring heart of Home Instead.


Nicole

Nicole McLean

Job Title: Care Manager

Joined: 2025

Oure Care Manager Nicole joined in 2025 with 2 decades of care at home experience.


Alison

Alison Dudgeon

Job Title: Support Coordinator

Joined: 2022

After completing a CPD in Human Resources at Strathclyde University I began a career that took me to various companies including Siemens Global. After taking a career break to raise my children I became self-employed, running a business in child-care. This ignited my passion to join the care sector.


After joining Home Instead (Greenock) in June 2022 my focus is to help the business develop and fulfil my role in delivering the highest level of care to our clients.


In my spare time, I enjoy spending time with my family and walking our dog.


Michaela

Michaela Hlaing

Job Title: Field Supervisor

Joined: 2023

Michaela joined Home Instead as a Care Professional in 2023 and moved into the office in 2024 supporting our clients and Care Pros.


Frequently Asked Questions about Home Instead (Inverclyde and North Ayrshire)

What Type of Services does Home Instead (Inverclyde and North Ayrshire) offer?

Home Instead (Inverclyde and North Ayrshire) offers Home Care.

How many Carers does Home Instead (Inverclyde and North Ayrshire) employ?

Home Instead (Inverclyde and North Ayrshire) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Inverclyde and North Ayrshire) to verify any information. View our terms and conditions. Home Instead (Inverclyde and North Ayrshire) has a Premium Service – more info.