Cream Home Care Ltd

2 Victoria Square, Hanley, Stoke-on-Trent ST1 4JH
Submit a Review
9.8 9 Reviews
  • Cream Home Care Ltd, Stoke-on-Trent
Show Cream Home Care Ltd on the Map

Care Provided by Cream Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cream Home Care Ltd
  • Person in charge
  • Jennifer Clarke (Nominated Individual)

Funding & Fees Guide for Cream Home Care Ltd

  • Prices

  • Hourly rates between £29- £33
Are you the Owner/Manager of Cream Home Care Ltd? View your Advertising Options

Cream Home Care Ltd Reviews (9)

9.8

Cream Home Care Ltd has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Cream Home Care Ltd has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
  • 0
  • 0

Date Published

9
0
2
8
1

Review from Jackie D (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service from Cream Home Care. My mum is receiving excellent care from all team members. They are all so reliable and professional. During one visit recently the carer rang me to recommend that Mum should be seen by a doctor. She then waited with my mum until I could get to her. She was so
kind and supportive to my mum and also to me. Brilliant!
They are also very flexible and have accommodated extra visits for Mum as and when needed.
All visits are logged on an App which I can view easily to get an instant update on visits. This is so helpful.
I highly recommend using Cream. Give them a call, you won't regret it!

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your kind words. I am pleased to hear how beneficial our services have been for you and your mum. Always here to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Cream Home Care’s services for just over a week to help care for my frail elderly Dad while I was away on holiday. I am happy to recommend and I will certainly use their services again.
As soon as I spoke to them on the phone I was pretty certain it was the agency for me and this was confirmed
when I met two members of staff for the initial assessment at my Dad’s.
My Dad was very unsure about having care at home but he was put at ease during the assessment and ended up being very happy with the care provided.
The whole team was lovely at what was quite a stressful time for us. They were friendly, understanding, and professional and put together a care package we were very happy with at pretty short notice too. What more can I say other than thank you Cream Home Care!

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your kind words. We appreciate the opportunity of being able to care for and support your Dad, whilst you were away. We always aim to make the process of arranging care services as easy and stress-free as possible. I am glad that you feel we were able to make a difference in a time of need. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda J (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed home care when she was discharged from hospital. We decided to use Cream Home Care. We have been very happy with the care they provided.
The carers had problems with traffic due to road works in the area, however, they always phoned to advise of any delay and always arrived. They were friendly
and polite. If time was available during a visit, they would sit and talk with Mum for a while. Never rushing away to the next visit. Mum no longer needs care. We will use this company again if her situation changes.
We have no hesitation in recommending Cream Home Care.

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your lovely kind words. It has been an absolute pleasure to be part of Mum's return home from hospital. We are so pleased that Mum has become independent again and is able to manage independently within her own home. Thank you for such a lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kerry P (Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Cream Home Care is the best thing. Staff are compassionate, caring, witty and always put my feelings and needs first. Both me and my husband are both under Cream and we wouldn't ever want any other company. We are both treated personally and professionally, with compassion and dignity always.
We have different care needs and Cream cater for all that is needed. We get on with staff brilliantly and can have a laugh and chat. They are even compassionate when we are feeling down. We couldn't ask for a better company to come to our home. Five stars isn't enough for this company, as would rather be able to give a lot more stars than Five. Cream is the best company to have and I would definitely 100% recommend them to everyone.

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your lovely comments. We treat all our clients as individuals and do our best to cater for their every need. We are pleased to hear you feel this way about Cream Home Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Cream Home Care to be an excellent service, nothing is too much trouble for them, the care staff are friendly and helpful. I don't have to worry about my mum as I know she is in very good hands with this company. Highly recommend. Five star service.

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your lovely feedback. Cream Home Care value the feedback and always try to go above and beyond for all clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen D (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Cream Care too late and only had the chance to use them for a few months before Mum went into hospital. But, unlike previous companies, Cream Care staff were reliable, punctual and really caring. They wanted to do a good job looking after Mum and were interested in her, as well as the wider
family. The management took pride in ensuring we were satisfied and that everything was going well.

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your kind words. It has been our pleasure having the opportunity to be able to care for your mum. We are glad we were able to make a difference. Thanks, Care Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve B (Son-in-law of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is so fortunate to have Cream Home Care. Every member of staff treats her with respect and dignity. They all deliver individual person-centred care. The manager is professional and always on hand to discuss Mum's needs. Nothing is ever too much trouble, as she clearly wants to see clients
and their families happy and subjected to as little stress as possible. The care manager and her team really do make a huge difference to our lives. Thank you to each and every one of you who make up a first-class team.

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your kind comments. Our team at Cream Home Care always try to go above and beyond, for all of our clients. We are really pleased to hear your feedback and the difference we are making.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue B (Daughter of Client) published on 3 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so apprehensive when I knew Mum needed carers but from the first telephone conversation with one of the managers I felt at ease. The service Cream Home Care provides is first-class and 100% reliable, a lot of thought clearly goes into matching staff to clients. Every member of staff clearly demonstrates
what the word care really does mean. My mum is treated with compassion, patience and dignity on every visit and it is evident that the carers are happy in their work which is a credit to the organisation. The communication to myself and Husband is excellent and the difference these people have made to us all is unmeasurable. I cannot recommend them highly enough. Well done Cream.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edith W (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what an amazing service provider - could completely relax as I knew my mum was getting the care that we ourselves would provide should we not work during the day. Time spent interacting with Mum, understanding her needs and getting to know my mum.
Even going out of their way to take a sample
to the doctor to ensure that if she needed antibiotics she got them as quickly as possible.
Anyone using cream home care will not be disappointed. I would highly recommend this service.

Reply from Louise Mayor, Registered Care Manager at Cream Home Care Ltd

Thank you for your lovely review. We always try to go above and beyond for all of our clients. We value feedback and it is great to hear we are able to make such a positive difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Cream Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cream Home Care Ltd is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cream Home Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cream Home Care Ltd

What Type of Services does Cream Home Care Ltd offer?

Cream Home Care Ltd offers Home Care.

How many Carers does Cream Home Care Ltd employ?

Cream Home Care Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cream Home Care Ltd to verify any information. View our terms and conditions. Cream Home Care Ltd has a Basic Service – more info.