Alwdo Assist Ltd

82 Burnell Avenue, Welling DA16 3HP
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9.4 9 Reviews
  • Alwdo Assist Ltd, Welling
Living with Coronavirus (COVID-19)

ALWDO Assist will ensure that it stays up to date in accordance with government and HSE guidance and has the flexibility to respond when required. They will ensure safe and effective COVID-19 testing procedures are in place for their team, to help manage the threat of COVID-19.

They continue to undertake risk assessments to ensure the safety of people who receive their care. The use of PPE remains broadly unchanged, as all employees continue to wear PPE and frontline workers undertake daily Covid tests.

ALWDO Assist operates across the Southeast of England, and the focus is primarily to provide a high standard of care and support to people in their own homes and to be an employer of choice by valuing their employees. The Care Agency aim to do this by being people and outcome focused, continually improving staff training, enhanced refresher training, and staff development plans. ALWDO Assist have robust monitoring, formal quarterly reviews, spot checks, and encourage feedback from customers to ensure continuous improvement.

Person-centred care is offered to customers according to needs, preferences, and choice. All team members are fully trained, checked, referenced, and undergo enhanced DBS check before they join ALWDO Assist.

ALWDO Assist uses CareFree Home Care Management Software to support in delivering outstanding care. The care workers have access to the Carer Portal which enables them to access critical information, as well as rotas, call notes etc. The web-based product allows the management of medications through its application.

The ALWDO Assist team are warm and welcoming, polite, respectful, caring, and responsive. They are also flexible, reliable, efficient, and punctual. They encourage, enable, and empower customers to make decisions in relation to their own lives, providing information, assistance and support where needed.

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Care Provided by Alwdo Assist Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Alwdo Assist Ltd
  • Person in charge
  • Mercy Obovu (Registered Manager)

Funding & Fees Guide for Alwdo Assist Ltd

  • Prices

  • From £19.50
    Our fees are bespoke to individual needs.

  • Live in fees to be discussed during consultation based on client's needs.
    Please get in touch.

Alwdo Assist Ltd Reviews (9)

9.4

Alwdo Assist Ltd has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Alwdo Assist Ltd has 9 reviews.

Overall Experience

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Date Published

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Review from Elaine R (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased and impressed by the service my father received from the team. They went beyond my expectations in the care of my father. Their commitment to their job in providing him with a safe place to prepare meals and cook, listening and encouraging him in this. Each member took time to listen
and emphasise during their visits showing what true caring is about.
It's not just providing him with physical care but mental health and wellbeing too.

Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd

It was a great honour and privilege to look after your father. Thank you so much for your kind words.


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Value for Money

Review from Robin C (Friend of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So much better than the 2 other large providers that had been tried. Such a relief to find someone who actually cares.
An excellent service, very attentive and adaptable to changing needs as and when required.
Very reliable always on time and never miss an appointment.
There have been changes
in carer's staff over the past 2 years, but all staff have been and are efficient, kind and caring.
Very happy to recommend them.

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Review from Jacqui S (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alwdo Assist all took great care of our elderly father. They shared his interest in music, and gardening and were very helpful in keeping his mood positive despite his dementia. We are very grateful for their attention and care. Billing was easy and clear too.

Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

It was wonderful caring and interacting with the Professor, and he taught us so many things too! Great man.


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Review from I W (Son of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team worked with my dad over many months.
Found them very attentive to him, and very quick to respond to us.
They had to work hard to catch Dad up on his route down the Alzheimer's rabbit hole.
But they coped with him, coaxed him, helped, and cared for him. They cooked for him, walked his garden,
and played his music with him.
In the end, they won him over so he looked forward to them attending.
What a great team.

Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd

It was with great pleasure caring for your dad, what a wonderful man.


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Review from N W (Nephew of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and caring service, delivered by experienced and friendly staff. Very flexible and able to adapt to situations as they arise. Good communication and reporting, especially when concerns arise. Very trustworthy.

Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you for your kind words. Our aim is to continue to deliver high standard care and support to our clients.


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Review from M W (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alwdo Assist Ltd gives excellent services on all levels.

Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you so much for your kind review. It is an absolute pleasure supporting you.


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Review from Karen L (Niece of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, I felt very confident about the Manager and the carer. My Aunt was very scared after having another company. But she is very settled and calm now and relaxed after a couple of visits. The whole service is very caring and professional.

Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you so much for your kind words. We are happy that your aunt is now settled and calm.


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Review from Rosemarie S (Niece of Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alwdo staff have a great understanding of the needs of old people. The carers treat my uncle with respect and dignity.

Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you for your positive feedback. Seeing the smile on your Uncle's face was an absolute pleasure.


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Review from Mavis N (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently received daily care from Alwdo Assist Ltd and am satisfied with the care and attention I have been given by my carers and hope to continue for some time to come.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Alwdo Assist Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Alwdo Assist Ltd is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alwdo Assist Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Alwdo Assist Ltd

What Type of Services does Alwdo Assist Ltd offer?

Alwdo Assist Ltd offers Home Care.

How many Carers does Alwdo Assist Ltd employ?

Alwdo Assist Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alwdo Assist Ltd to verify any information. View our terms and conditions. Alwdo Assist Ltd has a Platinum Service – more info.