Ekklesia Healthcare

Unit 1, Dencora House, 34 Whitehouse Road, Ipswich IP1 5LT
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9.3 8 Reviews
  • Ekklesia Healthcare, Ipswich
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Care Provided by Ekklesia Healthcare

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Accident & Emergency Nurse
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • General Practice Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ekklesia Integrated Services Ltd
  • Person in charge
  • Florence Elikwu (Manager)

Funding & Fees Guide for Ekklesia Healthcare

  • Prices

  • From £28.50 - £39.50 per hour depending on service & time of day.
    For Live-in care- from £1,350 per week.

  • Quotes will be determined after an initial assessment has been completed.
    Location can also determine the price. Please feel free to contact us!
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Ekklesia Healthcare Reviews (8)

9.3

Ekklesia Healthcare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Ekklesia Healthcare has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 0

Date Published

8
1
1
4
4

Review from Annette C (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Ekkesia since August 24. She has 4 visits per day. The carers are very professional, friendly, and respectful and make my mother feel at ease. She is a very independent person and at first found it difficult to accept that she needed help and support, now she looks
forward to the visits each day providing her with all her care needs. The office staff/management are extremely professional and if I telephone with any questions or queries they give me the relevant information and support I need.

Reply from Florence Elikwu, Director at Ekklesia Healthcare

Thank you for your feedback. We are delighted to hear that your mother is enjoying her care experience with Ekklesia. It's great to know that our carers and office staff have been able to provide the support and professionalism you and your mother need. We look forward to continuing to meet your mum's care needs and offer our full support.


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Review from April C (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in carer who looked after my mum whilst the family took a break was outstanding. She went above and beyond and exceeded our expectations, she was kind and caring, the care was first-class. She left the house spotless, cleaned and cooked some wonderful meals etc, my mum couldn’t have been happier
which has given us peace of mind she’s left in good hands. I would highly recommend this company, nothing is too much trouble and cater for every detail, communication is excellent! We will certainly be using them again! Thank you to everyone who was involved!

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Review from G S (Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of needing carers (after a stay in hospital). Having always been able to look after myself, with a little help from my wife, it came as a bit of a shock. However, after the first few visits I was grateful for the help and support they provided. I found the staff professional,
efficient, very kind and always cheerful. They helped me to stay positive, which helped with my recovery and for which I am very grateful.

Reply from Florence Elikwu, Director at Ekklesia Healthcare

Thank you, it was a pleasure meeting yourself and your Mrs. The team are grateful they were able to help when you needed them. Take care of yourself and all the best.


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Review from David C (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, sister and I would like to thank Ekklesia Healthcare for their amazing support to both our mother and father. We had two carers per visit, four times per day, seven days per week. On a rotating shift pattern, we had the same four carers alternating with the main. They were wonderful looking
after her and nothing was too much trouble for her needs. They had outstanding time-keeping and rang if they had become delayed, which was rare. The management's ethos running the company speaks volumes of understanding what elderly people need; good quality care, consistency and promptness. They have been most helpful in providing the care my mother requires in order to continue living at home. Even when she was admitted to hospital, they were ready to take her back on when she returned home. An overall exemplary company that many others could learn from. They even provide counselling for their staff as required. Thank you for your overwhelming support this past eight months.

Reply from Florence Elikwu, Director at Ekklesia Healthcare

Thank you so much for this wonderful feedback. The team appreciates this and we will continue to provide excellent services to our service users and their families. It was a pleasure caring for Mum.


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Review from Lillian C (Wife of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ekklesia Healthcare has been brilliant in caring for my husband's personal care. The carers have been polite and helpful, and nothing has been too much trouble for them. Their head office has kept in touch in case there has been a problem, which there hasn't been. Good company.

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Review from Alan H (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Ekklesia health care for my mother has been excellent. The wonderful carer looking after her has been very kind and supportive. Nothing is too much trouble for her needs. The manager has been most helpful in accessing the care my mother requires in order to continue living at home.
Initially, the care was for 5 days a week but have now increased this to 6 days a week.

Reply from Florence Elikwu, Director at Ekklesia Healthcare

Thank you for this feedback. We as a service appreciate this and we aim to always keep our service users the best quality care they deserve.


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Review from Sue H (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and helpful. All the girls are happy and transmit that to the patient making the experience of the care received very good. Nothing is too much trouble, and the patient's likes and dislikes are requested at the start of the care. The gentleness and compassion of the girls shine
through in everything they do.
I feel my mother is well cared for and supported.

Reply from Florence Elikwu, Director at Ekklesia Healthcare

Thank you for this feedback. I will pass this on to the girls. We appreciate this.


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Review from Tim G (Relative of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within minutes of using a website to find a mental health nurse to take my older brother to his sister's birthday party, the manager from Ekklesia Healthcare called me. She was efficient and polite, taking all the details from me of what was needed and wanting to know relevant facts about my brother.
She told me how much it would cost after I told her how many hours and the distance the care involved. The manager was very efficient, telling me that she would find someone within an hour. That she did, and I was put in touch with a fully qualified mental health nurse. This nurse was very caring and arrived in good time on the day, was very comforting and caring for my brother. He was taken to his sister's birthday party many miles away, spending more than ten valuable hours away from the room he spends his life in, meeting once again his mother and his siblings and their wives and friends. The nurse kept in touch with me throughout the trip. The care provided was first class.

Reply from Florence Elikwu, Director at Ekklesia Healthcare

Thank you, Tim, this is so kind of you. It was a pleasure working with you and your brother.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Ekklesia Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ekklesia Healthcare is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ekklesia Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Ekklesia Healthcare

What Type of Services does Ekklesia Healthcare offer?

Ekklesia Healthcare offers Home Care & Nursing Care.

How many Carers does Ekklesia Healthcare employ?

Ekklesia Healthcare employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ekklesia Healthcare to verify any information. View our terms and conditions. Ekklesia Healthcare has a Basic Service – more info.