Eunha Healthcare Ltd

6 Newcombe Road, Leicester LE3 1EQ
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7.1 4 Reviews
  • Eunha Healthcare Ltd, Leicester
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Care Provided by Eunha Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Eunha Healthcare Ltd
  • Person in charge
  • Munhamo Mberi (Manager)
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Eunha Healthcare Ltd Reviews (4)

7.1

Eunha Healthcare Ltd has a Review Score of 7.1 (7.065) out of 10, based on 4 reviews in the last 2 years. Over all time Eunha Healthcare Ltd has 4 reviews.

Overall Experience

  • 2
  • 0
  • 1
  • 0
  • 1

Date Published

4
1
4
4
0

Review from Susan Samuel H (Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eunha is an exceptional care agency. I have had care for 22 years and can judge well. I have been privileged to welcome them to my home for 9 months. Eunha has brought joy into my home. My life has changed for the better. The staff at Eunha are kind, gentle, caring, polite, compassionate and professional
in all ways. They never forget to prompt me regarding medication. I am always washed and dressed with dignity and respect. I am always handled gently. My belongings are handled with care. All my things are returned to the correct place when they are finished. My well-being is paramount to all the carers. My bed is made carefully so it is a joy to get into. My hair is brushed in a way it never pulls. Creams are thoroughly applied to the required places. I am taken out once a week. The staff watch me like a mother hen. I am never in danger and always return home happy. I am happy to be contacted for references about Eunha.

Reply from Eunha Healthcare, Registered Manager at Eunha Healthcare Ltd

It's pleasing to note that our carers are doing satisfactory work, going above and beyond in the execution of their duties. As an organisation we will do all we can to keep our service users satisfied. We will continue to keep in touch with the families so that we work together towards the achievement of better care outcomes. We will continue to listen and to act to our service user's concerns in a timely manner.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bob S (Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Eunha is one of the better agencies I have come across, management will try to accommodate your requests as well as going above and beyond to assist with duties outside of their purview. I use them to administer medication via a PEG. PEG medication has to be administered at a certain speed as directed
by the HENS team. Regrettably, unless you watch closely, carers will administer it quicker than specified. One problem is having a conversation with the carers, most days you hardly get two words out of them. I have a problem with instructions or requests not being understood. This was especially apparent with hand washing instructions and regrettably is still a point of contention. Apart from the points raised, I am quite satisfied with the care, the carers are prepared to carry out small extra duties including things like opening and closing my curtains, emptying the bin and recycling. All of these are simple things that I struggle with due to my condition that they are happy to do.

Reply from George Munhamo Gumbo, Registered Manager at Eunha Healthcare Ltd

We are pleased to note areas which need improvements. We are grateful that the service user mentioned areas of concern, we encourage all our service users to bring up such issues to management so that action can be taken to correct things, we are working with the carers to improve in the areas of communication, infection control and hand hygiene.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Celia D (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by this agency has been exemplary. From assessment, creating a care plan and providing service everything has been professional and person-centred. The care workers have provided personal care, slowly adjusting and adapting as my husband's needs have increased. As new equipment
has been needed staff have been able to cope. Moving and handling safety with confidence.
Staff are always on time and provide care gently, with kindness, while maintaining my husband's dignity at all times. This service has been everything we could possibly have hoped for.

Reply from Munhamo George Gumbo, Registered Manager at Eunha Healthcare Ltd

It is always our wish to do the best for our service users. We may not be 100% perfect all the time, but we always try to go over and above in order to achieve the desired outcomes for our service users.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lauren S (Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Eunha Healthcare are appalling. I used to be a service user. I'm no longer a service user because I was mistreated in several ways. My personal care needs were not met, I was getting upset every day because of the staff hurting me emotionally and physically bruising me so I decided enough, it was affecting
my mental health. I was in low mood so I felt like I have nowhere to go. I did not enjoy the company when he took my personal journeys, I was constantly getting shouted at by members of staff. I got dropped by members of staff so yeah I would not recommend anybody go into this company, your feelings and your emotions don't get heard or listened to. When you express your feelings you just get passed on to no one and you just get left. I was told to ring 999 when I had an acid reflux attack because they could not provide me with night call in the middle of the night so I was told to call 999 for being sick in the night, this was by the so-called manager.

Reply from Eunha Healthcare, Registered Manager at Eunha Healthcare Ltd

The claims made in the review are not correct. A thorough investigation was conducted by our management, the client's allocated social worker, the CQC and the Safeguarding team. The investigation to her claims was concluded on February 1, 2024, and it was found that she had not been telling the truth. The investigation looked at all the evidence against the claims made. As a compassionate care provider, our primary focus is on meeting the needs of our service users. We would never allow untrained staff to provide care. It is unfortunate that even after the investigation to validate her claims, she still went on to give such a false review. We would have thought that with all the effort we put into meeting her needs she would have appreciated it. We will continue to treat all our clients with Dignity and respect and our motto will always be service users' needs come first.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.1 (7.065)

Overview of Review Score

The Review Score of 7.1 (7.065) out of 10 for Eunha Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.565 for Eunha Healthcare Ltd is calculated as follows: ( (12 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 23 Ratings = 3.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eunha Healthcare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Eunha Healthcare Ltd

What Type of Services does Eunha Healthcare Ltd offer?

Eunha Healthcare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eunha Healthcare Ltd to verify any information. View our terms and conditions. Eunha Healthcare Ltd has a Basic Service – more info.