Review from Andrew C (Son of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience

Excellent service. Always on time, friendly and professional.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind review. We greatly appreciate your time and kind words. Kind regards.

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Review from P B (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience

The care is very good and much appreciated.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for taking your time write a review about our service. We really appreciate.

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Review from Graham G (Husband of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience

The carers for my wife have been wonderful, nothing too much trouble. Sensitive, gentle, professional, an eye to cleanliness and follow a protocol as they enter and leave. My wife is very vulnerable and pain is an issue. Sometimes I say my wife can't cope with 'turning' (for example) and they respect

that. Full of praise and thanks.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Dear Graham, your 5-star review means the world to us. Thank you so much for your kind words about our carers. We are thrilled to hear that they have been providing sensitive, gentle, and professional care for your wife. We always strive to ensure that our carers are respectful of our service users' needs and limitations and it is wonderful to hear that they have been able to provide such high-quality care for your wife. We truly appreciate your feedback and are grateful for the opportunity to support you and your wife. Thank you for choosing Open Doors Healthcare Services.

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Review from C H (Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

I am extremely pleased to report on my experience with Open Doors Healthcare Services. This has been my first use of any similar provider. I was extremely concerned as to how I may find such an experience, especially as I am not a gregarious individual, particularly in recent years. My business experience

has been extensive, covering 65 years dealing with a very wide range of abilities covering all interests, ages and skills. I benefitted from very lowly beginnings, at professional levels all in the UK. I have been very pleasantly pleased with the results.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write this review. We greatly appreciate it. Many thanks.

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Review from Della R (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience

The girls from Open Doors are an absolute godsend.
They have gone above and beyond for my father, they’re always on time, friendly, caring, have treated my father with respect and kindness.
No matter what he asks them to do, they will do it.
Before they go they always make he is well catered for

after seeing to his personal needs and making sure he has everything in place with him. Food wise they will always encourage him to eat a healthy and balanced meal.
But honestly, I would highly recommend Open Doors to everyone who is looking for reliable, respectful, kind and caring staff.
I can’t thank them all enough for everything they have done to look after my father.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write the review and for your kind words. We really appreciate it. Many thanks.

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Review from C O (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience

The service from this company has been consistently excellent. They turn up on time and are always very professional. I really have no complaints at all. I feel I am treated with care and dignity, consistently and the carers offer advice when appropriate.

Reply from Daniel Ziso, Administrator at Open Doors Healthcare Services

Thank you so much for sharing your experience with us! We're thrilled to hear that you've consistently received excellent service from our team. Punctuality and professionalism, are values we strive to uphold. Your feedback is greatly appreciated.

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Review from Nigel J (Son of Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

Carers are superb! Always friendly and caring and never late for any appointment. Was told that the move from private care to end-of-life care would be a shock as there would not be the time and conscientiousness devoted to my father that there was with private care. Open Doors Healthcare Services have

been every bit as good as the private carers we had before, and I have no hesitation in recommending them.,

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

We sincerely appreciate your glowing 5-star review, Nigel.
Thank you so much for taking the time to share your positive experience with Open Doors Healthcare Services Ltd.
We are thrilled to hear that our carers have been able to provide the same level of care and attention to your father as your previous private carers.
Our team takes great pride in delivering compassionate and reliable care to all of our service users, and we are glad to hear that we have met your expectations.
We appreciate your recommendation and look forward to continuing to provide exceptional care to Dad and all of our service users.

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Review from S C (Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

They were all very polite and presented as enjoying the time spent with me. The actual physical care was done in a very considerate manner, asking about your preferences etc. They were always on time apart from problems with traffic on a couple of occasions.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you so much for your 5-star review.
We appreciate your feedback and are glad to hear that our carers have been polite and considerate and have made an effort to ensure your comfort by considering your preferences.
We apologise for any inconvenience caused by traffic delays and will continue to work on minimising disruptions.
Your satisfaction is important to us, and we look forward to continuing to provide you with excellent care.
Thank you for choosing Open Doors Healthcare Services.

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Review from Sarah J (Daughter of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience

The service my mum has had has been very good. The staff have all made Mum very comfortable and so she has been able to stay at home. They are all very professional by always asking Mum and taking the time to listen.
Management are exceptional, going above all things to support Mum and our family if

there are problems.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thanks so much for your 4-star review, Sarah.
We are glad to learn that our carers were able to make Mum as comfortable as possible and could provide support as required.
We primarily make it part of our priorities to ensure that our service users are cared for by our well-trained, professional, detail-oriented carers who have developed excellent communication skills.
We cherish your review, as it encourages us to continue to improve our services.

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Review from S D (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience

Professional, kind, caring and well presented carers who engage with the client. They have patience which is really important when dealing with the elderly and those with dementia. They are positive and friendly. They go out of their way to help with all aspects of elderly client care. They are knowledgeable

and will highlight any concerns they have regarding the client straightaway.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thanks so much for your 5-star review.

We are glad to see your comments on our carers' overall professional qualities and their attitude.
It remains our primary objective to continue to ensure that our service users receive excellent care services from our professional, kind and friendly carers.
Thanks for taking your time to submit this review, as it encourages us to continue to improve our services.

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Review from Carol G (Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

Since my return from hospital after a fall in July when I broke my hip and arm, I have had a carer to help me with washing, dressing and making meals. I have found all the girls very pleasant and a smiling face first thing in the morning sets me up for the day. I am increasing in confidence with their

help and encouragement and somebody to talk to is very good when you are on your own.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Dear Caroline,

Thanks so much for your five-star review.

We are very excited to learn about your beautiful experience with our carers. It is always our pleasure as a team to deliver our services in a friendly and professional manner.

We continue to put more effort into our service users' satisfaction and ensure they are as comfortable as possible.

We sincerely appreciate your review, as it will encourage us to perform better.

Thanks and regards.

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Review from Daphne L (Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

The help and care I received had been first class. As I am not on the internet or have access to email I have been assisted in contacting medical help. The care workers have not only helped me in ways I would expect but have made sure the home is safe and clean. The young care workers have been not

only efficient but friendly and have made sure that different needs have been met on different days. Management staff have listened to any problems I have and made sure that everything is done to ensure I have all the help I need.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you Daphne for taking the time to write this review. We appreciate your time.

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Review from Russell A (Son of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience

The team provided first class care for my mother in her final days. It is not just what they did, but how they did it, always in a cheery manner and with thoughtfulness and consideration for my mother at all times. They always asked how she was, tried to lift her spirits, helped her look her best, including

brushing her hair, and trying to make her as comfortable as possible.

We shall forever be grateful for the loving care provided by the team.

The only observation I would make is that, in advance of the care commencing, the management should share a list of items that the care team will need. This is not a criticism, but simply an observation that will avoid a last minute dash to the shop to support loved ones and the care teams.

Highly recommended.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much Russel for taking your time to write this review. We greatly appreciate your kind suggestion and input which we have taken on board.

Kind regards.

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Review from Warren D (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

After being discharged form hospital on 19-5-23, spending 6 weeks there, I went home. The carers that I was fortunate to have were professional, kind, friendly and caring. I was treated with dignity. The management were also the same. Always there for me.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking your valuable time to write this review. We greatly appreciate it.

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Review from David H (Husband of Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful staff.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you so much for your 5-star review. We appreciate you taking the time to give us a review. It will encourage us to do better.

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Review from E L (Partner of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience

Value for money box left empty as we didn't pay for the carers.
They were lovely people. Great rapport with both me and my partner, who was their client on end-of-life care.
Always on time, very efficient and nothing was too much trouble for them.
Not an easy job to do, but they did it with a

smile.
A big thank you.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for your support during difficult times and for finding time to write a review on us. We geatly appreciate it.

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Review from J M (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience

It was a surprise to meet the carer on my return from the hospital, she was a great deal of support, and I really appreciate it.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you so much for taking the time to give us a 5-star rating. It was a pleasure supporting you. All the best.

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Review from K D (Client) assisted by family/friend published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience

All their teams have been very good, going over and beyond to help out. No job is too small for them to do. Always ask if there is anything else that needs doing before they leave, and come in the morning with a big smile.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write a review on our services. We greatly appreciate your time.

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Review from James K (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

A massive thank you to the team for your hard work while looking after our mum.
They were by our side from the moment my mother was discharged from hospital. The way they treated my mum and met her needs was incredible, which really took the edge off my siblings and myself, who helped with my mum's

care.
They are an absolute asset to Open Doors, and I would highly recommend them to anyone considering using this amazing service.
I can’t imagine going through the past six weeks without them.
Thank you all.
With loads of love.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much, James, for taking the time to submit this review. Again, thank you and all your family for your help and support throughout. We could not have done it without all of you.
From all of us at Open Doors Healthcare Services Ltd.
Best regards.

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Review from J M (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

My mum's (user) words "The nurses have been kind, thoughtful, gentle, efficient, knowledgeable, lovely people, lifts my spirits, remembers all the things I ask her to do and to take care of. " Thank you.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for finding time out of your busy schedule to write this review. We all appreciate this.
Regards.

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Open Doors Healthcare Services

Care Provided by Open Doors Healthcare Services

Good to Know

Funding & Fees Guide for Open Doors Healthcare Services