Carepoint HC

One Carrside, Lomeshaye Industrial Estate, Nelson BB9 6RX
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9.9 15 Reviews
  • Carepoint HC, Nelson
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Care Provided by Carepoint HC

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carepoint HC Ltd
  • Person in charge
  • Mehtab Shaukat (Manager)
Are you the Owner/Manager of Carepoint HC? View your Advertising Options

Carepoint HC Reviews (15)

9.9

Carepoint HC has a Review Score of 9.9 (9.881) out of 10, based on 10 reviews in the last 2 years. Over all time Carepoint HC has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 0
  • 0

Date Published

15
1
2
10
5

Review from Debbie K (Wife of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CarePoint Ltd offers a great service, they are very efficient and well communicated. The carer who takes my husband out each week, is a genuine caring person. She arrives each week on time, and my husband looks forward to seeing her. The carer communicates any concerns around him and is always approachable.
It's a highly valued service.

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Treated with Dignity

Value for Money

Review from Jacqueline C (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise this company enough.
The care and support given to my parents has exceeded all expectations.
I know without question the care my parents receive from Carepoint leaves me knowing they are being given the best care possible.
The owner of the company does not just send out staff she
follows through and personally ensures all requirements are met.
I can not praise Carepoint enough.
Thank you.

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Treated with Dignity

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Review from Diane S (Daughter of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the carers for over a year and always found their service 1st class. There was never a day when they did not turn up, even if someone was absent, the manager came herself or she organised someone else to cover. All the staff were pleasant and efficient. Mum looked forward to her 3 visits a day.
Thank you to the manager for being so caring with Mum. You and your staff were like family to us.

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Review from J M (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely team of caring and thoughtful staff, especially two staff members in particular. Nothing is too much trouble and I felt my parents were important to both. Dignity and respect are maintained at all times and one of said staff members does an amazing job of tying everything that’s needed together.
Thank you both for caring and for your professionalism.

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Review from Helen R (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had care in place for Mum for around fifteen years, I can honestly say that this company has been amazing and has brought in things/solutions that have helped so much. The care delivered by Carepoint HC has been amazing. They have been so helpful. I feel the service provided has enabled myself
and family to do more for Mum as we have the time and the less pressure of caring daily for her. We can now arrange appointments for her, take her on days out etc. They have taken a massive pressure off our shoulders, which has meant we can do more for Mum and honestly helped me to reduce my stress levels and anxiety as I know she is being cared for and I know they will inform me of any concerns. They have been great at communicating any concerns and they have treated my mum so well with dignity and respect. My mum's health is improving and her communication is better. An amazing care team with a brilliant manager. They don't miss anything and will go over and above their role to help.

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Review from Angela D (Sister of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has never been as well looked after or happy. Carers turn up in time to make morning coffee for her, assist her in the bathroom, go food shopping, make sure there is food in the house and clean the flat as well, sort medication out and other things. Nothing seems too much trouble and most
of all my sister can talk to them if she is feeling down and depressed or if she needs medical help they are there. All of them give her someone to talk to, they are so good, they help in any way they can from just talking to her, assisting her in getting dressed and sorting medication out. Can't praise them enough for there excellent service.

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Review from S M (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service provided for my mum to be excellent overall. The carers are polite, courteous and helpful and I would recommend them to others.

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Review from S W (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were good, prompt and carried out all tasks with care and respect.
Overall, they were very caring and the manager was very thorough by attending visits with each team member in the initial stages to make sure they were confident in all aspects of my mum's care.
Overall, very good.

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Review from M R (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very thankful to everyone involved in the care of my mother, the management and the carers have been brilliant, we are very happy with them. Thank you, I hope that this carries on. My mum feels comfy with the carers most of the time, every day is different.

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Review from Carol H (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers and Mum looks forward to their visits. Very good manager, always available and nothing is too much trouble. Their commitment to providing my mum with the best of care is second to none. This allows me to be able to relax knowing that Mum is being well looked after.

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Review from S B (Daughter-in-law of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with your service, we don't have any problem with carers. They are all very nice and very professional with their work. We will definitely recommend other people as well. Carepoint HC is a very good company. The manager is very nice and very helpful.

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Review from M J (Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are wonderful with me and I have no complaints whatsoever. They are always on time, very polite and caring and always have my best interests at heart and I also love playing dominoes with them. They will always do for me whatever I ask them to do.

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Review from Ghislaine A (Daughter of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carepoint HC is one in a million and I cannot recommend them highly enough! My siblings and I live overseas and it gives us great peace of mind to know that Mum is in such good and caring hands. The carers have been absolutely amazing with Mum, very often giving up their own time to take care of her
needs. They have certainly gone above and beyond what one would expect of a caregiver, to the point that Mum does not want anyone else to look after her! They have built up a strong relationship with Mum, treating her with respect and love and making her feel safe, cared for and valued. It is evident that this is a calling rather than a job for these two amazing ladies and we couldn't be more grateful.

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Review from Louise S (Sister of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is truly at the centre of everything this service offers. Her wants and needs come first. We had almost lost hope that a service could work with us instead of for themselves. Consistent. Flexible. Compassionate. Thorough. Professional. My sister is showing the first signs of happiness, motivation
and security that we haven't seen for a long time.

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Review from Nusrat K (Cousin of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin recently started using the Carepoint HC for personal care and help around the house. Both the staff members who come are very polite and respectful. Always come in with a smile on their face and do a great job of trying to interact with my cousin and get her to talk more and open up. The regular
staff member who comes has built up a fantastic rapport with my cousin. Fantastic service overall.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Carepoint HC is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Carepoint HC is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carepoint HC is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Carepoint HC

What Type of Services does Carepoint HC offer?

Carepoint HC offers Home Care.

How many Carers does Carepoint HC employ?

Carepoint HC employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carepoint HC to verify any information. View our terms and conditions. Carepoint HC has a Basic Service – more info.