From £24.60 per hour
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Hales Home Care (Rotherham) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hales Home Care (Rotherham) has 1 review.
Review from C H (Wife of Client) published on 11 June 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Rotherham)
We take all feedback seriously & welcome the chance to discuss issues directly for confidentiality. Our review confirms we addressed safety concerns with the community OT regarding your husband & our staff during moving & handling. We adhered to OT guidance & provided care while awaiting additional equipment. For their safety, 2 staff were removed. We addressed a reported incident in personal care with the involved staff ensuring immediate correction with no further issues reported. After removing staff at your request 4 additional regulars including 2 experienced staff were assigned. We could not accommodate a 5:30AM care call but agreed 6AM with you. Our manager sought to extend care times for better support. A meeting scheduled for 30.05.24 was cancelled by your family due to your change in providers. We regret not meeting your expectations & strive to meet individual's needs in our care. For further discussions or to reconsider our services in the future, email: quality@halesgroup.co.uk
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Hales Home Care (Rotherham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Hales Home Care (Rotherham) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Hales Home Care (Rotherham) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2023
Caring
Effective
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Rotherham) to verify any information. View our terms and conditions. Hales Home Care (Rotherham) has a Platinum Service – more info.
