Serene Healthcare

Mills House, Mills Way, Boscombe Down Business Park, Amesbury, Salisbury SP4 7RX
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9.7 11 Reviews
  • Serene Healthcare, Salisbury
Serene Healthcare Group is a home care company that is run by managers with over 20 years of experience healthcare. Serene Healthcare Group specialise in providing bespoke care that helps people stay independent in their own home, across Wiltshire and Hampshire.

All care workers receive comprehensive in-depth training that enables them to develop their individual skillset needed to deliver high quality, compassionate care, and make a genuine difference in the lives of the clients and their families. The caring staff are trained to assist the clients with daily activities such as meal preparation, domestic duties, self hygiene, diary management, companionship and community engagement.

They can also help with ongoing and terminal cancer care, palliative care, help with dementia and cognitive impairments, elderly or aging care, high dependency care, dual carer support, hospital discharge and reablement and respite care.

Bespoke care, delivered by committed carers, meeting your needs.

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Care Provided by Serene Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Serene Healthcare Group Ltd
  • Person in charge
  • Jack Green (Manager)

Funding & Fees Guide for Serene Healthcare

  • Prices

  • Prices start from as low as £21/hour

  • Prices vary depending on service required
    Please contact office for more details

Serene Healthcare Reviews (11)

9.7

Serene Healthcare has a Review Score of 9.7 (9.664) out of 10, based on 8 reviews in the last 2 years. Over all time Serene Healthcare has 11 reviews.

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Date Published

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Review from Trevor M (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has had carers from Serene for nearly a year. Dad had requested male carers if possible and each and every young man who has come and lived with Dad has been exemplary. Polite, considerate and always having a watchful eye on dad to keep him safe. Can’t say enough to praise them - they all become
friends to Dad - and even in his most irritable moods they always stay so positive and keep smiling. Thank you each and every one.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you for this amazing feedback, Trevor, I will definitely share it with the rest of the team. Thank you for trusting us with providing care and support for your dad.


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Review from Karen H (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would fully recommend Serene Healthcare Group they were helpful and gave me lots of advice and the carers go above and beyond. I am so grateful that my Dad was able to stay in his home, a definite 5-star service.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you for an amazing review, we are glad that you found our service helpful and supportive.


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Review from Helen K (Daughter of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serene Healthcare Group provided a live-in carer and additional night watch carers for my Mum in the 2 weeks before she died. All of the girls were well-trained and very professional. They kept full records of how Mum was and the medication she received during their visit. In particular, the live-in
carer was a wonderful girl who looked after Mum with real kindness. We felt a huge relief that she was there when we weren’t able to be with Mum.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you Helen for the wonderful review we are delighted you found our service and support very helpful. Thank you for trusting us with your mum's support needs and we will surely pass this feedback to all the girls.


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Review from T B (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this agency for several months now, initially as a sitting service but now for personal care. The carers are kind and respectful towards both my mother and myself. They are well trained and competent. If I have needed to raise any issues with the manager (these issues related to interaction
with my mother who has dementia), they have been resolved quickly. Communication is good and the manager is quick to respond to messages. Highly recommended.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you so much for this feedback, we will share it with the rest of the team.


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Review from Samantha S (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers were seeing my dad at his home address and for a while when he stayed at my home. They were all not only professional, but warm, compassionate and uplifting. From the second we met the manager, her team could not have done a better job. They took away any embarrassment from the awkwardness
that comes from Dad being faced with being unable to clean himself, and were proactively caring, looking for any issues that may cause Dad discomfort, and putting things in place to make life easier. They chatted, asked questions and listened to his stories with good humour. They dried his tears and held his hand, showed him love, and encouraged him on bad days. I thank God for them and think whatever they earn, it’s not enough and they deserve a pay rise!

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you for your feedback it means a lot to the whole team and we are glad you felt we made a difference in the care we gave. It was a pleasure looking after your dad.


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Review from H M (Mother of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer over the past few months has been wonderful. She is kind and respectful and really understands our daughter’s complex needs. Now she is training a new carer to her high standards. We are very pleased.

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Review from Fabienne T (Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Flexible, caring and professional - I felt completely confident that my father was in good hands. We will soon need full-time care, and I will not hesitate to engage Serene. I particularly appreciated the very personal attention to detail and the way the team adapted to what was needed.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you very much for taking the time to review us; we very much appreciate your feedback.


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Review from Lynda F (Daughter-in-law of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently met the director and her team when she was caring for my palliative mother-in-law. I can honestly say I have never encountered such “tailored” care.
Being a nurse myself, my professional standards are high, and with my mother-in-law so poorly, we, of course, wanted the best for her.
Serene
not only treated her with dignity and respect but allowed her to be the lead in her care.
The director was only ever a phone call away, and I truly mean this - day or night. She would offer practical advice, listen to our frustrations and give us a hug when we needed it.
I can not praise Serene Care any higher. They gave us the light to see through such dark times. Absolutely brilliant.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you very much for your kind words; they mean a lot to all of us.


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Review from Jackie S (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serene Healthcare has provided a live-in carer for my mother, who has Alzheimer's. Although the carer has only been in place for a few weeks, so far, she has shown herself to be professional, efficient, kind and caring. She has looked after my mother's personal care very well, provided good, nutritious
meals, kept the house very clean and tidy and provided cheerful, patient company and reassurance when needed. My sister and I, who live some way away, can now feel confident that Mum is safe and looked after well in the comfort of her own home, which has always been her wish.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Thank you very much for taking the time to leave us a review. Your feedback is very much appreciated.


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Review from R H (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience with this home care provider is excellent - all staff, including management, have provided an excellent level of care - whilst still encouraging my mum to be as independent as she can, with assistance and support as needed.

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

Your feedback and kind comments are much appreciated. Thank you very much.


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Review from Sonia G (Wife of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Serene Health Care were the very, very best anyone could wish for. They were an absolute joy to have in our house! They made the last four weeks my husband had at home a very special and beautiful time! We really looked forward to every day, knowing that they would be here to support
us; they really supported both of us, and we quickly became so fond of them. The laughter that rang through the house was down to these lovely people who tuned into the sense of humour my husband had! Since my husband died, I have had lots of visits from these wonderful people and just want everyone to know that they are the very best! Very, very special people!

Reply from Patience Taruvinga-Sonaike, Director at Serene Healthcare

It was our pleasure to support all. Your kind words mean a lot to our entire team. Thank you very much for taking the time to write this review.


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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Serene Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Serene Healthcare is calculated as follows: ( (38 Excellents x 5) + (6 Goods x 4) ) ÷ 44 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serene Healthcare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Jack

Jack Green

Job Title: Manager

Joined: 2025

Our manager Jack holds over 10 years' experience within social care and is extremely passionate about delivering high-quality care, which is personalised to you. We strive to develop a core team of carers based on their suitability to meet your needs, respectfully delivering seamless care and support to you and your loved ones.


Jack's message, "Our experienced care team deliver high quality, person-centred care to ensure that you, our clients, are supported to maintain and develop your independence, working with you in the comfort of your own home."


Frequently Asked Questions about Serene Healthcare

What Type of Services does Serene Healthcare offer?

Serene Healthcare offers Home Care.

How many Carers does Serene Healthcare employ?

Serene Healthcare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Serene Healthcare to verify any information. View our terms and conditions. Serene Healthcare has a Platinum Service – more info.