Humanicare Ltd

27 Highfield Road, Street BA16 0JJ
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9.1 8 Reviews
  • Humanicare Ltd, Street
Humanicare Limited prides itself on a friendly family feel. The agency's philosophy is to respect clients and treat them in the same way their own relatives would wish and expect them to be treated.

The team of care professionals provide Domiciliary Care based in Street/Chard, Somerset and the surrounding villages.

Humanicare has clear objectives which ensures the agency involves the client and their representatives in every aspect of their care and support. They provide the client with information about the services so they are able to make the right decision about their own care needs.

The agency provides tailored care to all its clients and recognises that everyone's care needs are as unique as they are.

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Care Provided by Humanicare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Humanicare Ltd
  • Person in charge
  • Puja Raikundalia (Registered Manager)

Funding & Fees Guide for Humanicare Ltd

  • Prices

  • £26-£30 per hour

  • Prices are per hour and can be tailored to the needs of the Client.

Humanicare Ltd Reviews (8)

9.1

Humanicare Ltd has a Review Score of 9.1 (9.100) out of 10, based on 7 reviews in the last 2 years. Over all time Humanicare Ltd has 8 reviews.

Overall Experience

  • 6
  • 1
  • 1
  • 0
  • 0

Date Published

8
1
5
7
1

Review from Kim C (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care service for my father was set up very efficiently and has been working well for him. His carers are reliable, friendly, kind and caring and he has developed a very good relationship with them. I have been able to liaise well with the service managers who have a very professional and responsive
approach. I would recommend Humanicare to anyone looking for supportive care at home. Many thanks to all involved.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Many thanks for your kind feedback. Your father is a pleasure to care for. Thank you for choosing our service.


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Value for Money

Review from S B (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable always turning up on time on all scheduled appointments. Most attentive. Have been very professional in all communication. Very sensitive to the care needs of my father-in-law. I would recommend this company and its staff to others.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Thank you so much for submitting a review about the services your father-in-law received. We enjoyed caring for him. Best Wishes


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Review from M L (Husband of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very courteous and generally helpful. On occasions they arrived late but generally stayed for the allocated time. Clean and tidy and treated my wife with respect.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Thank you for your feedback regarding our services. We enjoyed looking after your wife and wish you both all the best. Many thanks Puja


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Review from E S (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

One carer has to grow up. It's what you say, goes in one ear and out the other. He has a lot to learn.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Thank you for taking the time to write a review about the service we are providing. I am aware of the concerns you have raised and I would like to reassure you that I am dealing with this internally and will be in touch. I do apologise for the dissatisfaction you have had with one of our carers, as we will work on this. Many thanks.


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Review from L P (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So relieved to find this service! The terms and conditions were simple and clear and immediate (next day) support was available. The service was tailored to meet our needs perfectly. The carer who supported us each morning was very calm, caring and patient with my dad. With Dad’s dementia, the carer
supported him to be as involved in his own personal care, as much as possible - there was no rush to the next client.
Thank you for helping us in our great time of need.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Thank you for taking the time to write us a review. Your feedback is very much appreciated and we are thankful that you allowed us to care for your father. Wishing you and the family all the best. Many thanks.


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Treated with Dignity

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Review from Tania K (Daughter of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the whole team from Humanicare who looked after my father at home. The carers were so kind and caring and I am so grateful to you. I had total peace of mind whilst you were caring for my father, I was very confident you would do everything you possibly could to make him as happy
and as comfortable as possible. I recognise he was not easy and at times resisted your help. I would not hesitate to recommend Humanicare to anyone that is requiring help at home with a loved one.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Thank you for your lovely feedback. We enjoyed looking after your father.
We wish you and your family all the best.


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Management

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Review from M W (Son of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Humanicare provided care to my father for a brief period at a very difficult time. They were very professional and supportive at all times. The carers were friendly and attentive, and the care manager replied promptly and helpfully to my requests for information. I would be happy to ask this company
for support again in providing care to a family member.

Reply from Puja Raikundalia, Registered Manager at Humanicare Ltd

Thank you so much for your lovely review. We are so pleased we could support your father with his care needs, he was an absolute pleasure to care for.


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Review from Andy W (Son of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the prompt way that Humanicare got the care in place.
The carers themselves were excellent, friendly and gentle.
I wouldn't hesitate in recommending Humanicare to anyone needing assistance.
Many thanks to all the team involved.

Reply from Puja Raikundalia, Business Manager at Humanicare Ltd

Thank you so much for your kind review about our services.
Do let us know if there is anything else we can support you with in future.


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Treated with Dignity

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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Humanicare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Humanicare Ltd is calculated as follows: ( (29 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Humanicare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Puja

Puja Raikundalia

Job Title: Registered Manager

Joined: 2021

To oversee the day-to-day delivery of high-quality dignified homecare services promoting respect, equality and independence of our clients. The Registered Manager is directly accountable to the Director and to the Care Quality Commission.


Ashik

Ashik Vattoly

Job Title: Team Lead

Joined: 2023

Support the Registered Manager with the daily operations of the company.


Pat

Pat Stacey

Job Title: Administration/Finance Manager

Joined: 2021

To support the Registered Manager and the Finance Director on a day-to-day basis.


Frequently Asked Questions about Humanicare Ltd

What Type of Services does Humanicare Ltd offer?

Humanicare Ltd offers Home Care.

How many Carers does Humanicare Ltd employ?

Humanicare Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Humanicare Ltd to verify any information. View our terms and conditions. Humanicare Ltd has a Premium Service – more info.