Alliance Community Home Care

Unit G2, Meltham Mills Industrial Est., Meltham, Holmfirth HD9 4DS
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9.2 10 Reviews
  • Alliance Community Home Care, Holmfirth
Alliance Community Home Care's founder began the company with over 10 years of experience within the care industry.

Staff at Alliance Community Home Care offer care that is compassionate and caring and tailored to the individual.

They offer personal care, companionship, domestic support, care for someone with complex needs, overnight care for the elderly as well as palliative care.

Their carers are respectful when giving personal care and ensure dignity is at the heart of their care.

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Care Provided by Alliance Community Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Alliance Community Home Care Ltd
  • Person in charge
  • Laura Hirst (Manager/ Director)

Funding & Fees Guide for Alliance Community Home Care

  • Prices

  • Alliance Community Home Care provide a private service for self funded and Kirklees funded client

  • Fees on request

Alliance Community Home Care Reviews (10)

9.2

Alliance Community Home Care has a Review Score of 9.2 (9.189) out of 10, based on 8 reviews in the last 2 years. Over all time Alliance Community Home Care has 10 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 1

Date Published

10
0
0
8
2

Review from S H (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I can't really comment on the care as Alliance only looked after mum for a total of 9 hours over 4 days before she was taken back into hospital and care was no longer needed. These 9 hours cost me £3028! Nobody sat me down to go through the terms and conditions as they knew we were in desperate need
of help. Please anyone looking at hiring this company please read all the paperwork before committing. Our lesson has been learnt!

Reply from Laura Hirst, Director at Alliance Community Home Care

Thank you for your Review for Alliance Community Home Care. Following our policies and terms and conditions in our service user guide given to all clients, our company procedures were followed as per our guidelines.


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Review from Jim B (Son of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly professional in all aspects. Could not fault the provision which was delivered with genuine care from start to finish. The carer rapidly established a positive and warm relationship with the client and wider family. The manner in which the daily support evolved into palliative care when needed
was seamless.
I cannot recommend highly enough.

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Review from Patsy S (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found it hard to realise that our mum needs more care than we as a family can provide but the loving care that she now receives from Alliance is second to none. Her face lights up when the carers come through the door - they are so caring and don’t hesitate to give her a cuddle. It’s just like
family are walking through the door - they are so efficient with sorting out Mum's tablets when we struggle to understand and they are there to help us all through the days. Thank you all for everything you do.

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Review from Heather H (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Alliance Community Home Care by a friend for my father, who has mixed dementia. The carers have been fantastic with Dad, and the office team are helpful, efficient and friendly. We are gradually increasing Dad's care, and I feel a sense of relief that I now have the support to keep
Dad in his beloved home for as long as we are able.

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Review from T S (Son of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, Alliance Community Home Care are wonderful. They give me the reassurance my dad is in professional and caring hands, and the care staff are a friendly face for Dad every day; they take care of all his needs and often go above and beyond caring for him. Dad loves them coming and always
talks about the staff fondly. Alliance give me and my family support and the comfort that Dad is happy and living life to the full at home where he wants to be. I can’t thank all the staff involved at Alliance enough. The last four months of using the service have given me and my family the reassurance Dad is getting all the help and support he needs. We are so lucky to have a five-star Home Care company in our area.

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Review from Andrea F (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a stroke a year ago and as Alliance Community Home Care look after Mum they were able to step in to look after Dad in the next village. It was a massive thing for me at a very stressful time, knowing he was in capable hands. Dad has come a long way, and Alliance Community Home Care have been
an integral part of that journey. The office staff have continually monitored his progress and worked with the physio to get him to where he is now with his mobility. He trusts and has confidence in the staff, and it has been so important that staff have worked with him, encouraging him and giving him confidence, plus allowing him to keep his dignity and independence. Dad struggles with his hearing and everyone is patient with him and communicate best they can. He enjoys chatting and joking with everyone. The staff leave me notes on things he requires, and keep on top of his laundry and any of his requests. The office staff work hard to perfect a care plan and listen when changes need to be made. I am very happy Alliance Community Home Care look after my parents.

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Review from Christopher C (Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Alliance Community Home Care for the last five months, and I am pleased with the care I have received. The care team are excellent and makes sure they have done all the little things I need help with. They offer a wide range of round-the-clock assistance and also help me with my day-to-day
household tasks keeping track of my washing, putting away towels and bringing the clean stuff out for today's use, and some have asked me if they can tack with me - this is nice. As the carers are aged between 20 and 73, I can relate to them all as my own family. At the moment, I only have the carers on certain days, but I know I am getting worse, so eventually, I shall have them full-time. I cannot thank the care team enough, as they provide a food service, and I feel very well cared for.

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Review from Brenda R (Relative of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Alliance Community Home Care for around 8 months, we find all the staff caring, professional and nothing is too much trouble, they wear a very smart looking uniform and are always polite, friendly and go above and beyond to ensure my relative has everything she needs
to hand, the office staff are also very professional and polite, and will do anything to help you. I would highly recommend Alliance to any family looking for carers. Thank you Alliance.

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Review from Elizabeth M (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all carers very helpful and always prompt on arrival. They have always been able to do tasks, especially accompanying me on a short 15-20 minute walk.

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Review from J K (Client) assisted by family/friend published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Alliance Community Home Care services for the past 12 months and have been very happy with the care I have received. The team are very friendly and help me prepare meals and do household chores. I would like to thank the team for all the care they have provided.

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Current Review Score: 9.2 (9.189)

Overview of Review Score

The Review Score of 9.2 (9.189) out of 10 for Alliance Community Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Alliance Community Home Care is calculated as follows: ( (37 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 47 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alliance Community Home Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

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Laura Jade Hirst

Job Title: Registered Manager/Director

Joined: 2021

Registered Manager/Director


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Jayne Lisa Hirst

Job Title: Director/Training Manager

Joined: 2023

Director/Training Manager


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Thomas Darwin

Job Title: Care Quality Supervisor

Joined: 2024

Care Quality Supervisor


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Mathew Jones

Job Title: Care Quality Supervisor

Joined: 2024

Care Quality Supervisor


Frequently Asked Questions about Alliance Community Home Care

What Type of Services does Alliance Community Home Care offer?

Alliance Community Home Care offers Home Care.

How many Carers does Alliance Community Home Care employ?

Alliance Community Home Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alliance Community Home Care to verify any information. View our terms and conditions. Alliance Community Home Care has an Enhanced Service – more info.