Roundhey Care Ltd

Roundhey Care, 174 Washway Road, Sale M33 6RH
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9.6 14 Reviews
  • Roundhey Care Ltd, Sale
Roundhey Care was created with a goal to be of the highest standard of Home Care.

The team at Roundhey care are long standing in the industry, they have a vast background and are passionate about ensuring that each and every one of the service users are looked after with the highest of standards.

Roundhey Care is a relatively small organisation in comparison to bigger franchised agencies, and it is maintained at this proportion to ensure that the standard of care is never lost. The team at each office are dedicated to ensuring that the service users under their care have communication throughout and that all needs are met where physically possible.

Roundhey Care was born out of frustration from what is currently available to the general public who need support in their home. The team are working hard to make a big difference in care and they hope that if you are considering care at home, Roundhey Care can be the ones who support you with this.

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Care Provided by Roundhey Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Roundhey Care Ltd
  • Person in charge
  • Sophia Abedi (Manager)

Funding & Fees Guide for Roundhey Care Ltd

  • Prices

  • Prices start at £22 per hour but all pricing would be discussed as part of your initial consultation/assessment.

  • Pricing will be discussed at the time of the care package arrangement and we at Roundhey Care will always do our utmost to make care accessible for as many people as we can.

Roundhey Care Ltd Reviews (14)

9.6

Roundhey Care Ltd has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Roundhey Care Ltd has 14 reviews.

Overall Experience

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Review from N A (Mother of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I am with this company my son's confidence improves with the help of his pa. He feels mere independent and protected. He treat my son like big brother. He always listens to him, looks after him with dignity and always respect his privacy and give him space to do what he can. I am so grateful that
a company provided my son a friend a trustworthy respectful and very kind and never let him down. Honestly no words how great full I am that he is part of my son's life. He is very professional and same time very wise and noble and kind. He is an angel in my family's life. I hope it continues like this until my son's get better.

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you so much for your kind review. It's been a real joy spending time with your son and watching his confidence grow.


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Review from S W (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roundey Care stepped in when we needed them most. They are lovely kind people who genuinely care. My mum loves the continuity of care that is given and I love the peace of mind. I would highly recommend them.

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you for leaving us such a wonderful review. It's been a pleasure to look after your mum.


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Review from Sheila H (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Roundhey Care after lots of searching, for a care provider that was very caring and listened to mums needs and ours as a family. The teams provided everything that mum needed. All the team were friendly, very caring, loved visiting mum and vis versa. Mums care lasted approximately 2 years she
was 98 when it started mostly with help getting dressed in the morning and showers when needed. Her needs changed quite quickly towards the last weeks of her life and the team tried their best to provide, end of care needs as soon as required. I would definitely recommend Roundhey Care.

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you for such a kind review. We really did love spending time with your mum and the whole team miss her dearly.


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Review from Karen P (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service provides excellent care for my mum I would highly recommend this brilliant company they all are fantastic an provide loving care they are highly qualified in every aspect , I appreciate all they do an the wonderful support they give too my mum many thanks ladies x

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you for such a lovely review and your incredibly kind words.


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Review from Susan P (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roundhey Care came to help look after my mum, the manager came and did a care plan with the family. Everything was so organised and professional. The carers who attend the calls are always on time and go above and beyond. We as a family wish we had moved companies before. My mum has been very happy
and we have seen a change in her mood. She is so happy!

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Review from Eve S (Granddaughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team looked after my grandma in the last year of her life. All of the staff were very caring and friendly, going above and beyond to help out. They helped to ensure that my grandma was comfortable and happy in the last year of her life. I would recommend Roundhey Care for anyone
wanting to look after a loved one at home and would like to thank the team for all they've done for us.

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you so much for taking the time to write a review for us.
It was an absolute pleasure to care for your wonderful grandmother!


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Review from Katherine S (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to describe just how fantastic Roundhey Care is. The manager and her team care for my father who has extremely complex needs. Some days are more challenging than others, but the team always take it in their stride and arethere to help no matter what. Roundhey Care cares about its clients
and goes above and beyond to make sure clients are comfortable and cared for. They are punctual, reliable, friendly and knowledgeable.
We are so lucky to have found them.
Thank you for everything that you do for my father and our family.

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you for taking the time to write such lovely words, we appreciate any feedback and are so grateful to have read such a lovely review!
It is our absolute pleasure and so happy to hear that you have been pleased with the care received. We are always at the end of the phone if ever you need anything!


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Review from S N (Great-Niece of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roundhey Care have been so wonderful with us. Nothing ever feels too much and the attention to care and maintaining dignity that they provide is amazing.
I can't thank them enough for giving my auntie a whole new lease of life and a much more positive outlook.
Absolute rays of sunshine!

Reply from Sophia Abedi, Director at Roundhey Care Ltd

The team are so pleased to hear that your aunt and yourself have been happy with the care, thank you for choosing us to take care of her and we have loved every minute of it!


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Review from C S (Granddaughter of Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Roundhey has been amazing from the beginning. Friendly and understanding staff willing to go that extra mile to help everyone which really makes a difference. They have become an essential part of my grandparent's care.

Reply from S A, Manager at Roundhey Care Ltd

We are so pleased to read your review and it is our pleasure to be caring for your grandparents.
Thank you for taking the time to feedback to us, we look forward to continuing to support your lovely grandparents!


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Review from Zeeshaan W (Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, can not recommend it enough. With other providers issue after issue but with Roundhey Care, absolutely amazing from the start. Our meeting with the manager was wonderful and she was comforting from the start for the whole family. She put our minds at rest and instantly gave us a really positive
feeling about the care our mother was to receive. We did receive the absolute best care and the care we wanted for our mother. Thank you so much and look forward to being with you guys in the future.

Reply from Sophia Abedi, Director at Roundhey Care Ltd

It is great to hear that you are so happy with the care provided to your lovely mother, I am so pleased the team have been able to take over following issues you have experienced and provide the best experience your mother deserves.


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Review from Nick B (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to put a care package in for my mum after a sudden downturn in her health and came across Roundhey care by chance. It was the best decision I made.
I have had experience of NHS care workers with a grandparent and although they did their job well he never really bonded with them. My experience
of Roundhey was the opposite. Right from the start, I knew that they really truly cared about my mum which was a massive comfort to me during a difficult time and also more importantly my mum adored her carer. They gave her ultimate respect at a time when things can sometimes be undignified. Not only did they care for my mum but also gave me support during difficult moments and helped me cope which was beyond the call of duty in my eyes. Reliable and very reasonably priced, in summary, I cannot recommend them enough

Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you for such lovely words Nick. We are grateful to have been able to support both yourself and your wonderful mum. Thank you for taking the time to write such a wonderful review.


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Review from Miriam W (Granddaughter of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really brilliant care service, so grateful for Roundhey going above and beyond to make my grandad and myself and my family comfortable. Thank you so much for your excellent care. From start to finish we felt well informed and the comunication was as good as the care

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Review from Alanna A (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roundhey Care have been nothing short of exceptional in supporting both my father and myself in what has been an incredibly painful time for my family.


The manager and her team have gone above and beyond and nothing has been too much trouble.


The comfort I get knowing my father is so well looked

after means more than anyone will understand.


Thank you Roundhey.


Reply from Sophia Abedi, Director at Roundhey Care Ltd

Thank you for taking the time to write such lovely feedback.
We are so glad to know that the care we are providing your father is meeting your standards and we will continue to do our utmost for him!


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Review from Cameron S (Grandson of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service from the manager and the whole team. They have been looking after my grandparents for a while now and we are over the moon with the dedication and quality of service. They go above and beyond all our needs and they are very trustworthy and so caring unlike we have found before.
Highly
recommend.

Reply from Sophia, Director at Roundhey Care Ltd

Thank you for such lovely words!
What a pleasure it is for us to care for your wonderful grandparents.


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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Roundhey Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Roundhey Care Ltd is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Roundhey Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Sophia

Sophia

Job Title: Director and Registered Care Manager

Joined: 2015

Sophia has over 10 years of experience in Domiciliary Care.
Having been a Registered Care Manager previously, she made the jump to begin her own Care company and Roundhey Care was born!


Wanting to make a positive difference within the homecare sector, Sophia has worked hard to build a great rapport with each of her customers and equally a highly skilled and brilliant small team of care staff.


The quality of care is absolutely imperative so Sophia and this is evident within Roundhey Care's ethos.


Frequently Asked Questions about Roundhey Care Ltd

What Type of Services does Roundhey Care Ltd offer?

Roundhey Care Ltd offers Home Care.

How many Carers does Roundhey Care Ltd employ?

Roundhey Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Roundhey Care Ltd to verify any information. View our terms and conditions. Roundhey Care Ltd has an Enhanced Service – more info.