Epic Care Services Bradford

Office G16, Tradeforce Building, Cornwall Place, Bradford BD8 7JT
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8.0 1 Review
  • Epic Care Services Bradford, Bradford
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Care Provided by Epic Care Services Bradford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sohail Khan (Manager)
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Epic Care Services Bradford Reviews (1)

8.0

Epic Care Services Bradford has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Epic Care Services Bradford has 1 review.

Overall Experience

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Date Published

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Review from Dianne W (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were struggling to get help from social services and/or NHS for my mum, we called Epic Care at 5pm desperate for a carer that night and the following days/weeks. The Manager was kind, and understanding and he and his team pulled it out of the bag, providing really good care from that evening
onwards. My mum had been reluctant to receive care but commented on how lovely her carer was and how she felt respected and comfortable with the personal care she received. The Manager ensured mum had 2 carers on rotation so they built up a rapport quickly, rather than a different one every time. Because my mum's needs changed by the day, both the company and carers were extremely flexible, staying extra time until my mum was ok. Unfortunately, my mum's health declined rapidly and she died on Monday. I'm so grateful in particular for her carer's help, staying extra time on Monday to make sure mum was okay on her last day. I would definitely recommend Epic Care as they took excellent care of my mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Epic Care Services Bradford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Epic Care Services Bradford is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Epic Care Services Bradford is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Epic Care Services Bradford

What Type of Services does Epic Care Services Bradford offer?

Epic Care Services Bradford offers Home Care.

How many Carers does Epic Care Services Bradford employ?

Epic Care Services Bradford employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Epic Care Services Bradford to verify any information. View our terms and conditions. Epic Care Services Bradford has a Basic Service – more info.