District Healthcare

250 Embankment Road, Plymouth PL4 9JH
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8.7 5 Reviews
  • District Healthcare, Plymouth
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9.7
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Care Provided by District Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • District Healthcare Ltd
  • Person in charge
  • Rebecca Pope (Manager)

Funding & Fees Guide for District Healthcare

  • Prices

  • Available on request
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District Healthcare Reviews (5)

8.7

District Healthcare has a Review Score of 8.7 (8.731) out of 10, based on 5 reviews in the last 2 years. Over all time District Healthcare has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
1
1
5
0

Review from Kim E (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're considering a care company for your loved ones then I highly recommend District. The level of care my mum received from the carers was exceptional and at times they would go the extra mile. The management team are on call all the time and are available for any queries or concerns. My mum sadly
passed away, but they were with her and my family right up to the end. I have experienced a variety of care providers and have worked in the care sector as well and there are what should I say less favourable ones to be used or work for. Couldn't thank them enough for helping me with my mum if she could she would have thanked you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very much against having carers in her home, but after being discharged from hospital, my sister and I knew we needed help with Mum. We persuaded Mum to give it a chance. Along came District Healthcare, they listened to us as a family and to Mum and her needs. From management down to the
carers, they were all amazing! Mum had a special team of carers, she saw the same few throughout. The carers got to know Mum very well and Mum actually looked forward to their visits. Mum trusted them and their honesty. Her needs changed as she became more poorly but her care team adapted appropriately. Mum's carers had a special place in her heart, something we never thought would happen. Unfortunately, Mum passed away but I know Mum would want us to say a massive thanks to you all who cared for her, nothing was too much trouble, you always remained professional, thoughtful, caring and compassionate. Thank you too from us as a family, you are all Angels.

Reply from Rebecca Pope, Registered Manager at District Healthcare

Thank you for your great review of your experience with our care service. We’ve passed your kind words on to our team. Our team are passionate about providing all of our clients and their relatives with outstanding experiences. Your mum was a pleasure to support and will be fondly remembered throughout our whole team.


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Review from R D (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

District Healthcare visited my dad (who has vascular dementia and Alzheimer’s) twice a day for almost a year. The care, support and reliability they have supplied cannot be faulted, the carers have been amazing with our dad. During this difficult time, Dad was made to feel at ease with the carers and
even looked forward to seeing them which was a lovely surprise for us as Dad wasn’t doing well with strangers. This is testament to their ability to make clients feel very comfortable on their visits. We will very much miss seeing the team as over this past year they have become like an extended family. My sister and I cannot thank District Healthcare enough for the care and compassion they have shown our family. We would highly recommend their services. Thank you Manager and team.

Reply from Rebecca Pope, Registered Manager at District Healthcare

Thank you for your kind review of your experience with our care service. We’ve passed your kind words on to our team. Our team are passionate about providing all of our clients and their relatives with outstanding experiences. It is always a priority for us to support all clients and their immediate network, We are really pleased to hear how our approach supported you as a family. It was a pleasure to care for your dad and I know the team very much enjoyed visiting and making a difference. I would also like to take the time to thank you as a family for accepting the care team and providing them with endless cakes and chocolate! It really makes a difference and I know you will be missed. Thank you again, we wish you as a family and your father all the best going forward.


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Review from J N (Granddaughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparent had previously received care for around 18 months from this care provider. She always had a regular team who truly cared. Nothing was too much trouble. My granny had these amazing carers right through until her passing. Her end of life care was amazing, the carers looked after my gran
and extended the care to us making sure we had everything we needed. Although it was a very difficult time, the carers never failed to make us smile and provide excellent care to our gran.
The management team were always in contact, even when my gran passed the manager came over to support the carers and us as a family. We never liked the thought of care as you do hear some horror stories. This company not only gave us the reassurance that our gran was being looked after, they also restored our faith that there are good companies out there. Not only have we lost our gran, we have also lost what we would consider friends and angels.

Reply from Rebecca Pope, Registered Manager at District Healthcare

Thank you for leaving us such a wonderful review. We are pleased to hear that felt your grandmother had an amazing experience whilst with us; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Your Grandmother was a pleasure to care for, I know the team will always hold very fond memories.
Thank you for your kind words.


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Review from N H (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

They turn up late every day then they pulled out of providing my care package one evening, leaving me with no care going forward, despite promising when they handed the package back that they would continue to provide care until a new provider was found.

Reply from Rebecca Pope, Registered Manager at District Healthcare

Thank you for taking the time to leave a review. Feedback is always welcome and a critical process to enable us to always strive to improve.
In this instance, I must assume there is an element of confusion as ample notice was given with an additional extension of 4 weeks where we continued to attend. During this period you agreed to have later calls where necessary to ensure you received your care. We worked closely with the local authority and kept you fully aware of any changes.
Should you wish to discuss further I will be more than happy to share our communications audits with you to resolve any concerns you may have.
Thank you again for sharing your ''experience''.


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Current Review Score: 8.7 (8.731)

Overview of Review Score

The Review Score of 8.7 (8.731) out of 10 for District Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for District Healthcare is calculated as follows: ( (22 Excellents x 5) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 27 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for District Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about District Healthcare

What Type of Services does District Healthcare offer?

District Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact District Healthcare to verify any information. View our terms and conditions. District Healthcare has a Basic Service – more info.