Trustlink Care Services Ltd

86 Victoria Road, Fenton, Stoke-on-Trent ST4 2JX
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9.8 15 Reviews
  • Trustlink Care Services Ltd, Stoke-on-Trent
Trustlink Care Services Ltd takes seriously the importance of providing care that can be trusted by the service users. They take pride in employing staff that are well trained and have a natural passion to care for those that require support in order to live safely and comfortably in their own homes. The managers of Trustlink ensure that staff are provided with the necessary training and support they need to provide best quality of care.

Care Workers are appropriately trained in the delivery of home care to ensure that choice and control is promoted, and that the delivery of support is person centred. Service users are provided with free assessment of their care needs, and this is done in a way that makes them feel in control of their care as they will be involved all the way to ensure they achieve their goals of living a fulfilling life in as much as they can.

A range of services are provided within the scope of Domiciliary care, and these can be provided from short visits of 1 hour to several hours per visit, planned in a way suitable to the service user. Service users are also supported through arrangements such as Live-in, sleep-in or waking night. The care delivery system is tailored to suite all clients with their unique or complex care needs.

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Care Provided by Trustlink Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Trustlink Care Services Ltd
  • Person in charge
  • Sam Mberi (Manager)

Funding & Fees Guide for Trustlink Care Services Ltd

  • Prices

  • From £22.80 per hour

  • Charges are competitive, please contact us for specific charge rates. These are calculated dependent upon the assessed individual's care needs and time required per session. We provide sessions of 30 minutes, 45 minutes, 1 hr and up to 24/7 care

Trustlink Care Services Ltd Reviews (15)

9.8

Trustlink Care Services Ltd has a Review Score of 9.8 (9.787) out of 10, based on 9 reviews in the last 2 years. Over all time Trustlink Care Services Ltd has 15 reviews.

Overall Experience

  • 13
  • 2
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Date Published

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Review from Debbie L (Daughter of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the carers who visit my Father. They are extremely considerate of his needs and chat with him about sports which makes his day. Their time-keeping is excellent and they are polite and efficient when they are caring for Dad. I'd like to say a huge thank you to everyone on the team
for their service and support.

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Review from M H (Father of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services from the chaps who attended to my dad they have always got a smile on their faces polite always, and chat with my mum which breaks her day and makes her feel at ease also excellent timekeeping. Many thanks to you all

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Review from Christie M (Granddaughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely girls who care for my Nan. Nothing is too much trouble and they make my Nan very happy and content at home. Also very patient and helpful with my grandad who’s not well himself and in the process of getting help.

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Review from Patricia W (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum got moved to the care of these staff after her carers from the Hospital finished - never any issues. They have not let us down once. Given no reason to complain. My mum would never have entertained help before and to know the staff care for mum every day starts with a smile. Thank you!

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Review from Andrea W (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trustlink staff have been nothing short of lovely and professional whilst caring for my dad. They have shown so much love and compassion. The whole team, both carers and office staff go above and beyond to make sure that we as a family are happy and well, not just my dad. It is clear that this is more
than just a job to them. During more tricky moments they have remained calm and offered support, advice and reassurance. We would highly recommend them to other families.

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Review from Teresa E (Daughter of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have had good experience with care for my Mum.

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Review from Christine A (Wife of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very good and the care is excellent along with the carers.

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Review from E T (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy lady, I am very pleased with my carer. Comes on time and gets me ready for the day, everything is just so, so. This carer is a lovely lady, I am over the moon with her. She helps me every day and night, her overall experience is good to very good. Care support. She makes me feel good and
leaves me settled for the night and day as the carer is an excellent lady. Thank you.

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Review from N D (Granddaughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trustlink Care Services team have been amazing with my nan. All care was very person-centred and nothing was too much trouble for the carers or the management team.
My nan has currently gone into respite and the team still contact me to see how she is. Great service, great team! Highly recommend.

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Review from Tracy B (Son of Client) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very polite and efficient. He has fulfilled all my requirements to date. He is on time every day, he makes conversation with me and we seem to be developing a good carer/client relationship.

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Review from L F (Daughter of Client) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A little too soon to give a full constructive report/feedback. We have only received care from Trustlink Care for nearly three weeks. There were the usual initial teething problems as expected but everything appears to be running smoothly now and we are satisfied with the care given to my mum at present.

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Review from E T (Client) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Tracy D (Wife of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent. Lovely and friendly staff. Nothing is too much for them.

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Review from Heather N (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted your company and was extremely impressed with the speed of the service. You have been excellent from day one through a very difficult time. Your support, flexibility and understanding have been second to none. Thank you.

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Review from Janice B (Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed short-term night care after surgery. The carer was excellent. She had been briefed well about her duties. Nothing was too much trouble and I felt safe and secure at all times. Would recommend.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Trustlink Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Trustlink Care Services Ltd is calculated as follows: ( (48 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trustlink Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sam Mberi

Job Title: Managing Director

Joined: 2013

I Joined Trustlink Care Services Ltd at its formation when it was only operating the temporary agency branch of the business in 2013. The company then also established the Dom care part of the business which I also help to manage. Having professional qualifications in General Nursing and in Business Management, I have been able to acquire vast experience working in the healthcare sector, i.e the NHS community hospitals and in private care homes.


Frequently Asked Questions about Trustlink Care Services Ltd

What Type of Services does Trustlink Care Services Ltd offer?

Trustlink Care Services Ltd offers Home Care.

How many Carers does Trustlink Care Services Ltd employ?

Trustlink Care Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trustlink Care Services Ltd to verify any information. View our terms and conditions. Trustlink Care Services Ltd has an Enhanced Service – more info.