I Care (GB) Ltd - Trafford

42 Flixton Road, Urmston, Manchester M41 5AB
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3 Reviews
  • I Care (GB) Ltd - Trafford, Manchester
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Care Provided by I Care (GB) Ltd - Trafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Catherine Corlett (Manager)
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I Care (GB) Ltd - Trafford Reviews (3)

Over all time I Care (GB) Ltd - Trafford has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
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3

Review from Sophie K (Great-granddaughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual.
Management are open to concerns and try to accommodate requests as best they can.
Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise
the impact on my family. Greatly appreciated!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Son of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance. Sometimes
the care is late but they always call Mum to let her know.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Son of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some amazing "caring" carers but not well managed as an organisation - unreliable in terms of call times and amount of time given to care. Also, staff change daily as there are never enough to cover the number of service users that they take on (£). Staff turnover is extremely high and on that basis,
continuity of care is almost impossible to establish. Carers often arrive stressed and fraught.
Training possibly not all that good - a good few issues experienced with basic care procedures - inexcusable.

Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Trafford

ICare was very happy to support your mother where we could, but your review is not objective and does not take into account the difficulties faced by our team. We did find that the times varied because family kept asking for different times and this made consistency of staffing difficult, we were sometimes unable to complete care tasks because family carers refused to allow staff to do so or asked them to act in a way which was contrary to their training and good practice.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about I Care (GB) Ltd - Trafford

What Type of Services does I Care (GB) Ltd - Trafford offer?

I Care (GB) Ltd - Trafford offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact I Care (GB) Ltd - Trafford to verify any information. View our terms and conditions. I Care (GB) Ltd - Trafford has a Basic Service – more info.