Bowtree Homecare

Suite 13, Hardmans Mill, Rawtenstall, Rossendale BB4 6HH
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9.9 9 Reviews
  • Bowtree Homecare, Rossendale
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Care Provided by Bowtree Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bowtree Homecare Ltd
  • Person in charge
  • Julie Clegg Crabtree (Registered Manager/Director)
Are you the Owner/Manager of Bowtree Homecare? View your Advertising Options

Bowtree Homecare Reviews (9)

9.9

Bowtree Homecare has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Bowtree Homecare has 9 reviews.

Overall Experience

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Date Published

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Review from N B (Daughter of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company highly enough and would like to extend my thanks to the manager and team for the outstanding care provided for my mother who had complex medical/personal needs. During the initial meeting, we were treated with compassion and empathy with a high standard of professionalism
- the resulting care reflected that. The care package was tailored to our needs, with assurances that it could be amended/increased/decreased at any time. Last-minute changes due to other responsibilities were never too much trouble. Mum was treated with dignity and respect throughout the whole process, with the manager and her staff often going above and beyond what was expected. Bowtree Homecare provided emotional support to us also - this has not ended even after our loved one's passing. The team are well-led, engaged and easily contactable. With safety being high on their agenda, any issues were dealt with swiftly and sensitively. This truly is a fantastic company with exceptional people.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for your heartwarming words. It was an absolute pleasure to support not only your mother but you all as a family. Take care and keep in touch. Lots of love to you all.


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Value for Money

Review from Bernadette H (Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Bowtree Home Care for supporting me through what has been some really difficult times. I can truly say if it wasn’t for Team Bowtree and the outstanding emotional, physical compassionate and dignified care offered I wouldn’t be where I am today. Thank You for the support you offer
and for going above and beyond when times have been hard for me to face another day. You are an Amazing Team. Kind Regards.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for the lovely feedback. I can speak for my team in saying we genuinely appreciate your kind words. You are an absolute pleasure to support. We all know how difficult it has been for you. Keep putting one step in front of the other, and we will continue to help you every step of the way. With love and thanks.


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Review from Mike C (Nephew of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowtree Homecare was recommended to my dying uncle. They were ideal carers for him and are now looking after his ailing widow. The carers are patient, sympathetic and flexible. Having easy access to the manager has given me peace of mind beyond my expectations. The insight demonstrated into the needs,
wants and behaviour of the elderly is tremendous. This work is tough and complex and I reckon this company and its staff are very special. Nothing seems too much for them.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much. What amazing feedback and wonderful to know that all we do, as a team, is making a real positive impact on people's lives. Caring for your uncle in his final few weeks was an absolute honour, he was a truly remarkable man and to then be able to carry out his last request to us that we continue the support for his wife as she now faces life-changing circumstances without him. Thank you again for this wonderful review, it does mean so much to us all.


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Review from L A (Niece of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing compassion, patience and quality of care shown by all staff at Bowtree Homecare for my aunt. The manager was a joy to meet in what are difficult circumstances. She arranged everything my aunt required and was also very knowledgeable in areas I didn’t think were part of her remit. Signposting
me to other agencies for advice. The care only needed to be for a short time, pending other longer-term arrangements within the family. I wouldn’t hesitate in recommending Bowtree Homecare to anyone that needs outstanding care with genuine compassion and empathy. Alongside encouraging as much independence and choice as possible for the client, whilst reassuring family members throughout.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for this lovely review. It was a real privilege to support your aunt for a short time. I'm happy that I was able to offer you advice on the areas you were unsure about. It was, indeed, a very challenging time for you all, as a family, I'm just glad that we, as a team, were able to support all of you in the emotional situation you found yourselves in. We do appreciate you taking the time to leave us this review.


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Review from J S (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowtree are truly amazing! I could not survive without them. My mum adores all the carers and she looks forward to them coming. The manager is approachable and contactable. If I'm on holiday then the hours are adaptable. I'm so thankful that I can go to work and on holiday knowing my mum is in great
hands with staff who really do care.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for your lovely feedback. We appreciate your kind words as a team and are thrilled that we enable you to have peace of mind.


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Review from P W (Husband of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowtree Homecare have been providing care for my wife since we moved into our new apartment in Ramsbottom in December 2021. During that time my wife's care needs have fluctuated. Bowtree have proved very supportive and flexible in meeting our changing needs, whilst maintaining a high level of care and
management support. All the carers have played a vital role in sustaining my wife's mental health in trying circumstances. I would unreservedly recommend Bowtree Homecare to anyone needing support for themselves or a loved one.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for taking the time to write a review. We as a team really appreciate your feedback.


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Treated with Dignity

Value for Money

Review from Adam B (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received home care support for a while now and her care has always been excellent. My mother is loving and kind, but is no pushover and would let me know if her care was not good. She has always praised the staff to me and I have witnessed good practice during my interactions with the
carers and the care manager. I feel very lucky to have the care provided by this team and wished everyone could have home care to such a high standard. My sister and I are both registered nurses, highly recommend them.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for your kind words. We as a team really appreciate your feedback.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane O (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the manager and the team at Bowtree highly enough, after my dad's diagnosis of Alzheimer's, the care and professionalism was excellent, they also helped my mum when she was stressed and worried about him and made his last few months easier and even managed to get a smile and sometimes even
a laugh out of him. Now it's Mum that needs the help and I couldn't think of anyone better than Bowtree to assist with her daily needs.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for your kind words. it was a real privilege to care for your dad and to keep him at home where he wished for as long as possible. Now that privilege is continuing as we support your lovely Mum.


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Review from J W (Son of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowtree Homecare have provided a very professional standard of care to my mother within her own home.
She was assessed in a very caring and non-judgemental way and given the opportunity to be totally in control of the care package being offered.

Reply from Julie Clegg Crabtree, Managing Director at Bowtree Homecare

Thank you so much for your feedback. We as a team really appreciate it. We are so pleased that your mum is happy with the support that she receives.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Bowtree Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bowtree Homecare is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bowtree Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Bowtree Homecare

What Type of Services does Bowtree Homecare offer?

Bowtree Homecare offers Home Care.

How many Carers does Bowtree Homecare employ?

Bowtree Homecare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bowtree Homecare to verify any information. View our terms and conditions. Bowtree Homecare has a Basic Service – more info.