A2Z Homecare

Unit 6, Fisher's Industrial Estate, Wiggenhall Road, Watford WD18 0FN
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Top 20 award
9.8 23 Reviews
  • A2Z Homecare, Watford
A2Z Homecare Services is a leading provider of Home Care/Domiciliary services in Hertfordshire, Hillingdon and Harrow. All services are tailored to individual needs, none too big or too small.

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Care Provided by A2Z Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A2Z Home Care Services Ltd
  • Person in charge
  • Graham Boswell (Registered Manager)

Funding & Fees Guide for A2Z Homecare

  • Prices

  • From £21.50 per hour.

  • Please contact us for more information.

A2Z Homecare Reviews (23)

Total of 23, showing 1-20
9.8

A2Z Homecare has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years. Over all time A2Z Homecare has 23 reviews.

Overall Experience

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Date Published

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10

Review from A T (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager has been very responsive and flexible around our needs - and has a very good understanding of how to deal with people with dementia. There has been some variation between different carers, but the service provided has been what my father needs at this time regarding his personal hygiene.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for taking the time to give us your constructive feedback. I will share this with the team.


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Review from F Y (Wife of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We are happy with the care given by the care workers. Health and safety is observed. Cleaned the kitchen fine.
There were a couple of times that the care worker did not arrive on time. This caused problems for both care worker and the patient, because the patient was on his own and could not get to
the door easily.
And once a couple of small plates that were part of a set were broken while emptying the dishwasher.
Admin work is not satisfactory. A few times I received invoices for other people. After I notified them, I did not receive my own invoices. I'm not sure if our invoices have gone to others or not. This is a serious issue of breaking the code of confidentiality.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your honest feedback with our services. I will certainly pass on your issues raised, so those lessons can learnt from those staff involved. I can only apologise for the inconvenience caused.


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Review from M P (Wife of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your service has been excellent all along. Sadly my husband would not say the same as he has dementia and hates to be touched especially someone washing him.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your positive review. I will share this with the team.


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Review from M G (Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for taking the time to give us a positive review. I'M glad we are able to support you.


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Review from Jane M (Mother of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Use their services to take my daughter into the community. The staff are very pleasant and have the correct training for my daughter's condition. I feel able to talk to them about any problems and sort them out. They cannot do enough to ensure my daughter is happy and well looked after. I feel I can
relax knowing the staff can deal with anything that should occur whilst she is with them.

Reply from Graham Boswell, Manager at A2Z Homecare

Many thanks for taking the time to give your thoughts on the service. I am so glad that you feel able to put your trust in us to look after your daughter. I will share your experience with the rest of the team.


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Review from John R (Son of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I telephoned the manager directly and he came to meet my mum and dad. He was on time and professional. He's been over to my dad's house twice now to give him a shower, and he's always been polite, friendly, and punctual. I would recommend the manager. Thanks.

Reply from Graham Boswell, Manager at A2Z Homecare

Many thanks for your positive review. I am glad that I can be of assistance.


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Review from C B (Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carer, very kind and helpful. Gave confidence and was a sympathetic lady with a sense of humour. Thank you so much.

Reply from Graham Boswell, Manager at A2Z Homecare

Many thanks for your positive review. I will share your experience with my team of carers.


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Review from M D (Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service and I plan on using the service again. They have been so accommodating, especially with the timings I wanted on a day-to-day basis, they have been extremely professional and dedicated. I would highly recommend them.

Reply from Graham Boswell, Manager at A2Z Homecare

Many thanks for your positive review about our service. Glad we are able to meet your expectations, so you can attend your daily activities.


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Review from Sandra W (Daughter of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is consistent, so Mum is not confused by different people. They are always polite, professional, caring and punctual. They know exactly what needs to be done, do it respectfully and don't leave until Mum is comfortable.

Reply from Graham Boswell, Manager at A2Z Homecare

Many thanks for the review. I’m glad to hear that the service we provide is to your satisfaction.


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Review from A S (Son of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely exceptional service. The carers are highly competent, keep you informed and handle situations with confidence. Special thanks to the manager, always accessible & fast to find answers.

Reply from Graham Boswell, Manager at A2Z Homecare

Many thanks for your positive review. It's great to hear that your happy with the service.


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Review from Owrang M (Son of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was for a short-term service and it went well. We are planning on using the service again in the near future. Speaking and arranging with the management for my father was easy enough. Payment is online.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your positive review. I am glad we could be of help.


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Review from Ellen W (Daughter-in-law of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very happy with the service we are getting we feel they are very supportive of my sister-in-law who is the main carer. They have been so supportive, polite, caring and kind. They go beyond the lines of duty to provide care. The service has been more than fantastic! I would highly recommend.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your kind words and feedback. I will share this with the team.


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Review from C M (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having no experience of care, I was truly reassured by the level of service the manager and his team have been providing to my mother. They have been professional, compassionate, transparent and dedicated.
My mother looks forward to their visits and we as a family highly recommend them.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your comments on our service. I’m so pleased that we are able to provide you with a comprehensive service that you are satisfied with, and recommending us.


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Review from Kay R (Daughter of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A2Z has been looking after Mum since May 2022. The family is more than happy with the service provided and would gladly recommend A2Z to anyone seeking help with an elderly relative. Our main concern was making sure that Mum took her daily meds and had someone popping in every day to check on her well-being.
The manager keeps a very careful eye on all of Mum's needs and will quickly get in touch with any concerns. I know Mum looks forward to her daily chats and morning cuppa with him!

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for taking the time to give us your positive feedback on the service. I am very pleased to hear that you are more than happy with the service provided and that you would gladly recommend A2Z to anyone seeking help with an elderly relative.


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Review from Mike R (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced poor care from a previous supplier, A2Z Homecare has been a very positive change. They engage with my Mother and keep an eye on her cleanliness, well-being and alert me to any issues that need addressing. They spend the time that they're contracted to deliver and do not try to cut
corners. My Mother is very happy and I feel safe in the knowledge she is looked after very well, especially as I live abroad. My Aunt visited recently and told me how good she thought they were and she had only met them twice.

Reply from Graham Boswell, Manager at A2Z Homecare

Thanks for taking the time to review us. It is good to hear our service can provide you with the reassurance that your relative receives.


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Review from Clive G (Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was always polite and was eager to fit in with our way of doing things. He always explained what he was asking us to do and would then do it our way. This type of listening kindness we felt was a very good way to deal with people. Added to this he was willing to help with minor tasks which
some may consider to be outside the scope of terms of normal service. We would be pleased to use his services again.

Reply from Graham Boswell, Manager at A2Z Homecare

Thankyou for taking the time to review us. It was a pleasure to help such lovely people.


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Review from T C (Daughter of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting with the manager we have received exceptional care, consideration, an understanding and respect for my father's needs and our concern for him as his family, listening and understanding all the time, and with a very personal and hands-on, professional approach to caring for him.
The manager is completely dedicated to ensuring that his service promotes the best quality of life for his clients and shows the most kind and caring attitude to my father, and gives us the sense of trust in his service that is extremely hard to find. Thank you so much for coming into our lives at this time for my father.

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your review. It's a pleasure to help.


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Review from Anne H (Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home care very good, very helpful. Always asks if can do extra to help me. would recommend to anyone.

Reply from Graham Boswell, Manager at A2Z Homecare

Thanks for taking the time to let us know your thoughts on our services. It's a pleasure to help you.


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Review from N B (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we started with A2Z a few weeks ago there has been a noticeable difference in our dad and all for the better. The care and understanding provided is wonderful and only wish we had found A2Z sooner. We cannot thank you enough for your care, thoughtfulness and help.

Reply from Graham Boswell, Manager at A2Z Homecare

Thanks for your kind words. It's a pleasure to help care for your dad.


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Review from Jane S (Niece of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend A2Z Homecare if you are searching endlessly to find a reliable, trustworthy and caring company to look after your loved one. I have used home care companies for over sixteen years when I have needed help with my uncle and I can honestly say this is the best company I have ever used.
They actually care! They have gone above and beyond with the help they have given me not only with the care for my uncle (who can be very demanding and difficult at times) but also with the support the manager gives me (I have never had that from a home care before). With the personal touches the manager provides (the call to catch up on things and to see how I am) I feel I can really open up with the manager and he understands what I am also going through and doesn’t judge me. I totally trust A2Z with the care of my uncle and have no worries in just leaving them to get on to do what needs doing. I can honestly say this is not just a job for the manager, he cares and supports all involved!

Reply from Graham Boswell, Manager at A2Z Homecare

Thank you for your kind words. I am so glad to hear that you are very pleased with the service that we provide your relative. It is a pleasure to help you and your relative.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for A2Z Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for A2Z Homecare is calculated as follows: ( (64 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 78 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A2Z Homecare is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Graham

Graham Boswell

Job Title: Registered Manager

Joined: 2021

I have worked in the adult care sector since 1998 when I left education. I started as a carer in elderly care for those living with dementia. Later I moved to younger adults with complex Epilepsy and learning disabilities, where I progressed through the ranks to become a manager.


I am always keen to learn about the service users needs that use our service and therefore undertake lots of ongoing training to update my skills.


I have previously completed my Level 5 in Leadership for Health and Social Care as well as lots of other qualifications.


Frequently Asked Questions about A2Z Homecare

What Type of Services does A2Z Homecare offer?

A2Z Homecare offers Home Care.

How many Carers does A2Z Homecare employ?

A2Z Homecare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A2Z Homecare to verify any information. View our terms and conditions. A2Z Homecare has an Enhanced Service – more info.