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A2Z Homecare has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years. Over all time A2Z Homecare has 23 reviews.
Review from C C (Wife of Client) published on 20 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Graham Boswell, Manager at A2Z Homecare
Many thanks for your review. I'm really pleased that you are happy with our care services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Son of Client) published on 22 February 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Graham Boswell, Manager at A2Z Homecare
Thank you for taking the time to give your review. We are glad that you are pleased with the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nilesh C (Son of Client) published on 22 February 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Graham Boswell, Manager at A2Z Homecare
Many thanks for your review. We are pleased to hear that you are very happy with the care service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.782) out of 10 for A2Z Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.782 for A2Z Homecare is calculated as follows: ( (64 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 78 Ratings = 4.782
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for A2Z Homecare is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Oct 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
I have worked in the adult care sector since 1998 when I left education. I started as a carer in elderly care for those living with dementia. Later I moved to younger adults with complex Epilepsy and learning disabilities, where I progressed through the ranks to become a manager.
I am always keen to learn about the service users needs that use our service and therefore undertake lots of ongoing training to update my skills.
I have previously completed my Level 5 in Leadership for Health and Social Care as well as lots of other qualifications.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A2Z Homecare to verify any information. View our terms and conditions. A2Z Homecare has an Enhanced Service – more info.
