Ethicare Reviews (1)
Ethicare has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Ethicare has 1 review.
Review from P T (Sister of Client) published on 20 December 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
overlooking medical and council housing needs. This company have not provided any training on
Over the year with this company my sister must have had at least 20 or more different carers attend. The managers promise change. I have to manage the ladies the best I can for my sister, leaving notes etc.
Reply from Nikki Hey, Branch Manager at Ethicare
Thank you for your comments on the service delivery for your sister. Ethicare takes complaints seriously and endeavours to work closely with service users and their families whose needs are at the heart of the service. Having looked at your comments there are some points we need to clarify. Firstly, your sister's care package started with Ethicare 6 months ago. We have tried to retain consistency of care workers, looking at records to meet your expectations. In a 6-month period there has been two changes in your sister's package of care which resulted in more care workers being allocated. From the start of your sister's care package in July 2024 till the end of November 2024 she had 125 visits and 80 of those care visits were completed by only 2 regular care workers. The increase of carers was due to more visits and shorter length of time allocated. Regarding food hygiene we advocate family involvement and support in providing the right ingredients and guidance for food preparation in the allocated time during care delivery that meets specific dietary requirements. We have to be mindful that care workers support to empower service users and ensure we promote independence, choice and proper nutrition. Unfortunately care workers are not chefs and can only encourage healthy eating in service users’ best interest, but the last and final say is with the service user.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 1.3 (1.333) out of 10 for Ethicare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.333 for Ethicare is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ethicare is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
