Pilea Homecare

755-757 Attercliffe Road, Sheffield S9 3RF
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9.8 8 Reviews
  • Pilea Homecare, Sheffield
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Care Provided by Pilea Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pilea Homecare Ltd
  • Person in charge
  • Pauline Mukoyi (Registered Manager)

Funding & Fees Guide for Pilea Homecare

  • Prices

  • 60 minutes from £21
    45 minutes from 17.50
    £30 minutes from £13.50
    Live -In care for single person from £1200
    Live -in care for a couple from £1800
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Pilea Homecare Reviews (8)

9.8

Pilea Homecare has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Pilea Homecare has 8 reviews.

Overall Experience

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Review from D P (Son of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my mum is in good hands. They take very good care and any problems, I get a phone call. My mum is very happy with all the staff give her. A big thank you from us all.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you for taking the time to leave us a review.


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Review from Pamela L (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly satisfied with all my carers. Nothing is too much trouble and they are so good to me, I cannot fault anyone. The only thing I don't like is having to take all the medication together when I just woke up. They are all so well-mannered.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you very much for taking the time to leave us a review.


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Review from Jayne R (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the staff for their kind, considerate, friendly, and caring enough for the work they do for my mum. Thank you for everything the carers do, we would be lost without them.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you for taking the time to leave us a review.


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Review from G S (Client) assisted by family/friend published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers treat me very well. They go over and above in looking after me. They look after me as they would a mother.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you so much for taking the time to leave us a review.


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Review from L J (Granddaughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had been with them for over 6 months.
Throughout her whole care, we felt her needs were met at all times and we all felt listened to.
The communication from the carers to us was amazing updating us on my nan. My nan had 3 regular carers which made my nan feel safe and secure and she built
lovely connections with these carers. The owners of the company are easily contacted and very supportive.
I couldn't have wished for a better care company to have looked after my nan through a very difficult stage of her life.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you for taking the time to leave us a review, it was our pleasure looking after your nan.


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Review from J P (Friend of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close friend of the client I visited regularly and have witnessed the empathy and kindness that the carers provided, they are extremely patient and supportive in what was sometimes very difficult circumstances, they were consistent and punctual, I hope in the future that if I ever needed carers
they would be as fantastic.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you very much for taking the time to leave us a review


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Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are excellent and very friendly and make me laugh. Thank you all.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you for taking the time to leave us a review.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra P (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I may have only been wth this company for the last couple of months, but through that time the care from my carers has been exemplary. They are patient, kind beyond belief, full of empathy and overall they make me feel relaxed. The management are always available at the end of the phone if any problems
arise, reassuring with a quick resolution to any worries I may have. Nothing is too much trouble, always with a professional caring face.

Reply from Pauline Mukoyi, Registered Manager at Pilea Homecare

Thank you very much for taking time to give us feedback


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Pilea Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pilea Homecare is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pilea Homecare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Pilea Homecare

What Type of Services does Pilea Homecare offer?

Pilea Homecare offers Home Care.

How many Carers does Pilea Homecare employ?

Pilea Homecare employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pilea Homecare to verify any information. View our terms and conditions. Pilea Homecare has a Basic Service – more info.