PentaCare (Sevenoaks)

2 The Square, Riverhead, Sevenoaks TN13 2AA
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10 27 Reviews
  • PentaCare (Sevenoaks), Sevenoaks
PentaCare help people live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.

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Care Provided by PentaCare (Sevenoaks)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Respite Cover

Good to Know

  • Person in charge
  • Donna Roche (Registered Manager)

Funding & Fees Guide for PentaCare (Sevenoaks)

  • Prices

  • Hourly rate starts from £24.75
    Live-in care starts from £1100
    Sleep-in night £145
    Waking night £200

PentaCare (Sevenoaks) Reviews (27)

Total of 27, showing 1-20
10

PentaCare (Sevenoaks) has a Review Score of 10 (9.993) out of 10, based on 23 reviews in the last 2 years. Over all time PentaCare (Sevenoaks) has 27 reviews.

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Review from B P (Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer at Pentacare Services is second to none. The quality of her customer care is outstanding. She not only understands and demonstrates how to be genuinely person-centred and client-focused, she also 'gets it', that not all disabilities are visible. I am so impressed. A change in my personal circumstances
meant I needed to change my care and support schedule. The carer listened and implemented the required changes within 24 hours. Wow! The rates provided for this service apply to this member of staff, specifically. She comes very highly recommended.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you so much for taking the time to review us. I will pass your lovely comments onto the carer.


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Review from Jennifer B (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, efficient service. I have complete trust in the carers that they can provide the service that my mum needs. I haven't any concerns or worries about the carers going in and out of the house and helping mum. She can communicate well with them all and they are very obliging in meeting her
requests and helping her. I have met several members of staff and they are always smiling. They take their responsibilities very seriously. The training they receive must be of a high quality, as every task is done correctly and to a high standard. The carers take pride in their work and my mum is very happy.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Thank you for your kind words and compliments to our team. We are so pleased that your experience with us was so positive. We will pass on to our Management team and caregivers your compliments.


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Review from Katie S (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team where amazing when providing care for my late mum, mum was only in her early 50'S when she was diagnosed with terminal cancer, being young she was apprehensive about receiving care from people she didn't know and felt embarrassed that she needed external care- however after meeting with a member
of staff and getting plans in place she felt so comfortable and towards the end the team were the key to mum being able to stay and home living her best life in the final weeks delaying having to go into the hospice sooner!
A huge thanks to the team.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Thank you for taking the time to leave a review and for showing your appreciation for our service it really is very much appreciated.


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Review from K S (Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PentaCare have been really good. They first came to see me in and work with my OT when I was in hospital. They matched my principal carer with my needs and personality.
The care has been really good and professional.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.


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Review from Geoffrey P (Husband of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care PentaCare give my wife. Although she has severe Dementia they talk to her as though she understands (maybe she does, there is no way of telling). The carers are all very helpful and keep me informed of any little problem. I cannot find fault with any of the staff or service
they give.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Many thanks for taking the time to leave this review, we really appreciate it. We are too very pleased to read you're happy with the service we're providing.


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Review from Patricia S (Client) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service and people listen to my wishes.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to you.


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Review from M D (Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with everyone who comes. They all always are so caring and willing to help and do so cheerfully.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.


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Review from Jeremy D (Client) assisted by family/friend published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by your company. The staff are pleasant and helpful and willing to assist where necessary.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Thank you so much for your wonderful review. It is lovely to read about your positive experience with our team at PentaCare.


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Review from Laura T (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot recommend enough PentaCare. They have been an absolute godsend to my father and mother. Their care and kindness are of the highest standard, giving them independence and myself and my brother peace of mind knowing every day they are being looked after. Thank you very much!

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Review from N D (Partner of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentacare provide a friendly professional service. Always helpful if a problem occurs. Both carers and office staff are kind and prepared to go the extra mile. I would happily recommend this company.

Reply from Donna Roche, Registered Care Manager at PentaCare (Sevenoaks)

Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.


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Review from Linda M (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the help she receives and it is a great relief to us to know that she is being well looked after. Her initial hesitation at involving carers has disappeared as she has got to know the friendly and caring staff who are always reliable and conscientious. I can thoroughly recommend
them.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you for taking the time to leave a review and for showing your appreciation for our service.


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Review from Andrew B (Power of Attorney of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and caring. Highly recommended. The manager is a great contact in the office and all the carers supplied have been most professional and reliable. Special mention to the carers who have given excellent service to an often difficult client.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you for taking the time to share your positive experience with our home care service. We are so happy to hear that we were able to make a positive impact on your mother's life.


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Review from Christopher G (Brother of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I transferred my brother's care to PentaCare in February after his previous carers neglected him and his hygiene went downhill. Since then, PentaCare have gone above and beyond with his care and because of that, my brother is able to carry on living at home instead of in a care home.
My brother can
be very grumpy at times, but they take that in their stride and always manage to get the job done. If I have any questions, the management are always quick to respond.
Would I recommend PentaCare in a heartbeat.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Many thanks for taking the time to provide a positive review and kindly letting us know that the support we provide to your brother has exceeded your expectations.


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Review from Kathleen S (Sister of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since PentaCare took over my sister's care, I can relax knowing that she is well and happy.
I have been going through a very difficult time and am unable to look after her at all at the moment, but knowing she is well cared for is reassuring.
It means a lot to me.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you very much for taking the time to review us. It gives us a huge sense of satisfaction in what we do when we receive such positive feedback and we're so glad to have been able to help!


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Review from N R (Wife of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During our time with PentaCare, we received the most highest possible care and support. Nothing was too much trouble. Each and every member of staff was always smiling. They were professional at all times.
When my husband was having a bad day they still smiled and addressed his wishes. The companionship
I received as his wife was above their duty. Having a chat with me and comforting me when they could see I was struggling was something I will never forget.
My husband’s last hours saw PentaCare stay and help not only us but our whole family and I will forever be in your debt. You help make our final hours more manageable and I will never forget that great love I felt from you .
Thank you for making my husband and our family feel at ease in the days we had.
Thank you,

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you for your positive review. It was a privilege to support your husband and provide companionship to you.


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Review from S C (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found PentaCare really good, very nice, responsive carers. The carer was great and was very proactive with Mum’s care.
Always answered the phone promptly and willing to make any adaptations to the care plan as circumstances changed.

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Review from Tina K (Wife of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Pentacare in August 2022. We had previously used two other care agencies at our previous house whom we were not at all happy with so were not anticipating any great change. What a difference! From the very first visit, the carers were kind, non-judgemental and efficient. In fact, more
than that - it became like having a friend or relative come in to help. My husband has multiple serious illnesses and can be very difficult but they went the extra mile to smooth things over and get him into a good mood - chatting and laughing as they carried out their jobs. Sadly we can no longer use them as we have moved out of the area and are back to the same as before - indifferent carers who can't wait to get out of the house and appear not to care less. I miss Pentacare and their support and would use them again if I could. Very highly recommended.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you for your kind words and it's always a pleasure to hear that we make a difference!


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Review from Sara G (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very helpful and caring with my dad. They were professional but seemed to genuinely care. Nothing seemed too much trouble and I felt involved and consulted at all times. I also felt supported personally.

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Review from O B (Son of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more complimentary about the care Pentacare provide. The team go consistently above and beyond, treating their clients with the utmost respect, and families with compassion. When Mum's care needs changed at short notice, staff replanned and reorganised at lightning speed. Above all, Mum
made a firm friend in staff, whom both she and we trust implicitly.

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Review from John K (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Several carers attend me and they are all fantastic especially AM. They are always happy, clean and polite.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for PentaCare (Sevenoaks) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for PentaCare (Sevenoaks) is calculated as follows: ( (134 Excellents x 5) + (1 Goods x 4) ) ÷ 135 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PentaCare (Sevenoaks) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Donna Roche

Job Title: Registered Care Manager

Joined: 2021

Donna has been working as a Registered Domiciliary Care Manager for 9 years before joining PentaCare. Her main responsibilities include overseeing the provision of high-quality care to clients in their own homes. Ensuring the service meets and exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety. To ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focussed reviews of services, taking a lead on CQC inspections and conducting quality audits.


Frequently Asked Questions about PentaCare (Sevenoaks)

What Type of Services does PentaCare (Sevenoaks) offer?

PentaCare (Sevenoaks) offers Home Care & Nursing Care.

How many Carers does PentaCare (Sevenoaks) employ?

PentaCare (Sevenoaks) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (Sevenoaks) to verify any information. View our terms and conditions. PentaCare (Sevenoaks) has a Platinum Service – more info.