PentaCare (Sevenoaks)

2 The Square, Riverhead, Sevenoaks TN13 2AA
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10 27 Reviews
  • PentaCare (Sevenoaks), Sevenoaks
PentaCare help people live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.

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Care Provided by PentaCare (Sevenoaks)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Respite Cover

Good to Know

  • Person in charge
  • Donna Roche (Registered Manager)

Funding & Fees Guide for PentaCare (Sevenoaks)

  • Prices

  • Hourly rate starts from £24.75
    Live-in care starts from £1100
    Sleep-in night £145
    Waking night £200

PentaCare (Sevenoaks) Reviews (27)

Total of 27, showing 21-27
10

PentaCare (Sevenoaks) has a Review Score of 10 (9.993) out of 10, based on 23 reviews in the last 2 years. Over all time PentaCare (Sevenoaks) has 27 reviews.

Overall Experience

  • 27
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Date Published

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4

Review from Rosemary C (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These wonderful carers are simply the best, they are reliable, courteous, kind and just lovely.
They help my mum 3 times a day and have never let her down. I know my mum can be pedantic at times, but they always make her calm down and chilled.
Highly recommended!

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Review from Robert J (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the management office team approachable if rota timing changes are needed from my own point of view, and I can always discuss any problems I might have. The carers I have usually arrive on time unless they have a problem, and they usually let me know if this is going to be the case.
The carers
I have are efficient, professional and know what they are doing. They are polite and show me consideration, and are interested in my personal requirements, always asking if there is anything more they can do.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you for your kind words and compliments to our team. We are so pleased that your experience with us was so positive. We will pass on to our office team and caregivers your compliments.


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Review from Elaine S (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has four visits per day from PentaCare carers, is always treated with kindness, patience and respect. If, on the rare occasion, a carer is not available or running slightly behind schedule, I receive a phone call or text to let me know.
I am pleased with this small and personalised
care company and would recommend it to friends and family should the need arise. It is the best care company my elderly and frail mother has had to date. Thank you, PentaCare.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you so much for your wonderful review. It is lovely to read about your positive experience with our team at PentaCare.


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Review from Carole L (Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always like to have my favourite carer with me. It's great to have the same carer with me, she serves me well. I am happy with the service that PentaCare provides.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Thank you so much for such a lovely review its been a pleasure to support you.


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Review from Debbie M (Daughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentacare provide support for my mother and they have improved her life substantially. I am able to contact them by email and they are very prompt at responding. They are able to provide care and support to enable my mother to live on her own otherwise she would be in a home.

Reply from Donna Roche, Manager at PentaCare (Sevenoaks)

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to your mother.


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Review from John B (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All been very good.

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Review from A S (Daughter of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's not always the same carer who comes. Sometimes I'm up and dressed before the carer comes. Very helpful and have bonded well with our mum. Also flexible, helping dad wear his alarm. Responsive when we call.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for PentaCare (Sevenoaks) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for PentaCare (Sevenoaks) is calculated as follows: ( (134 Excellents x 5) + (1 Goods x 4) ) ÷ 135 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PentaCare (Sevenoaks) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Donna Roche

Job Title: Registered Care Manager

Joined: 2021

Donna has been working as a Registered Domiciliary Care Manager for 9 years before joining PentaCare. Her main responsibilities include overseeing the provision of high-quality care to clients in their own homes. Ensuring the service meets and exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety. To ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focussed reviews of services, taking a lead on CQC inspections and conducting quality audits.


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