Alina Homecare Hereford

Suite 4, Stirling House, Centenary Park, Skylon Central, Hereford HR2 6FJ
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9.5 13 Reviews
  • Alina Homecare Hereford, Hereford
Alina Homecare Hereford provides high-quality Home and Live-In care services to those in the Hereford area who wish to remain living independently in their own home for as long as possible. Alina Homecare in Hereford covers Allensmore, Bartestree, Bodenham, Bromyard, Burghill, Cannon Pyon, Credenhill, Ewyas Harold, Fownhope, Hampton Bishop, Hereford, Hoarwithy, Kingstone, Ledbury, Leominster, Much Dewchurch, Ross-on-Wye, Staunton-on-Wye & Weobley.

The Registered Manager is passionate about delivering a high standard of care, enabling people to remain as independent as possible in their own homes and has significant experience, including with provision of Live-In carers.

Home Care services include home care and live-in care, as well as more specialist care services such as dementia care, palliative care and stroke care. Respite care is also available to help family and carers who need a break.

Alina Homecare provides thorough training for all its care and support staff who undertake a minimum number of training hours followed by direct support from experienced staff to ensure they have the knowledge and skills to provide the high quality service Alina Homecare demands.

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Care Provided by Alina Homecare Hereford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Williams (Registered Manager)

Funding & Fees Guide for Alina Homecare Hereford

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Hereford Reviews (13)

9.5

Alina Homecare Hereford has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Alina Homecare Hereford has 13 reviews.

Overall Experience

  • 11
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Date Published

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Review from S C (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been providing excellent care & support for my father-in-law for the last 9 months visiting 3 times a week. The carers are lovely, responding to his needs with flexibility and compassion and Dad loves chatting to them. They have also helped to support us as family carers with tips and strategies
to overcome ups and downs which has been most welcome. Management is well organised too making sure we have reliable care in place each week and know who is coming & when.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review - we will pass this on to the team.


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Review from G D (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care put in place in a timely manner, and effort made by management staff to accommodate the individual needs of the service user.
Carers show a compassionate attitude and the service user likes their interaction and is very happy with overall care.
As a family member, I would agree but would like
to see more initiative at times e.g. when the service user started an emergency pack of medication, the carer forgot to administer it for the first 24 hours. This could have had serious consequences. The service user left a beeper that he needed to call the carer upstairs when he was downstairs, would be helpful if she had noticed and given it to him as he has no other way of calling her. A supply of medication came and one was not recognised it would have been helpful to tell me so I could discuss it with the pharmacy. So overall better communication would be good.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your feedback and we are so pleased that you have decided to extend your time with Alina Homecare. We are also pleased that we now have better communication with you and more understanding of the process for any changes needed to the care package, including the formal steps we need to take with regard to things like medication. We are delighted that your loved one feels we deliver compassionate care and is happy with our service. We will pass this on to our team, and I know they are delighted that they have the opportunity to continue to care for such a lovely customer.


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Review from Dusty M (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working with Alina Homecare has been a breath of fresh air and such a support in difficult times. They are always very patient and flexible. The whole team are fantastic. From day one it has made such a difference. Alina work with you to understand specific needs to come up with positive solutions.
My mum and her partner both look forward to seeing the carers day to day - they are all so kind, friendly and competent. Everyone involved is happy to take on board feedback and has been very helpful in helping us navigate changing circumstances.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass on this excellent feedback to the team. We are glad we have been able to support you all.


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Review from Sharon N (Cousin of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and support given to my relative to be good. Their carers have been thoughtful. They have assessed her needs and responded accordingly. The team input has made a positive change to her quality of life. The carers are open to feedback and adjust their approach as needed. They liaise
with me when needed. I would recommend their care to others.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass this on to the care team. We are always open to feedback and are glad that the care is having a positive effect.


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Review from Gemma O (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina started caring for my dad in late March. from the start, nothing was too much trouble. Two carers made me feel at ease. All the carers Dad has seen have been brilliant with him, he enjoys their visits and spending time with them.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review. I will pass this on to the team of carers.


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Review from Peter C (Husband of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the transition from my previous carer company, communication is excellent and looking forward to it continuing in the future.
Having a regular or the same carer is the best way for me as familiarity with the client is a big plus.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, we are pleased you were happy with the transition to our service.


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Review from John C (Friend of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good. The only issue is the lateness in getting up in the morning. Twelve hours in bed does not help the client with incontinence issues and lack of mobility.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Hereford

Thank you very much for taking the time to give our team these strong review scores across all key areas as we deliver the highest quality care possible for this client in line with the agreed care plan. We will always strive to do this and always liaise closely with our clients, their families and/or other representatives to ensure care plans are regularly reviewed to meet a person’s needs.


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Review from Susan S (Daughter of Client) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company that put their client's needs and wishes first. Alina have been visiting my mum three times a day for the last nine months. Every carer I have met has been friendly and respectful to my mum who has dementia but is still living in her own home.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass this on to your mum's care team, they really enjoy supporting her.


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Review from Darren M (Relative of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service at all times, very cheerful, friendly staff, helpful and positive. They always greet my relation with a good hello and are very considerate, your company puts the customer first, I'm impressed with the service you provide.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass these comments on to the team.


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Review from Betty B (Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Alina Homecare for almost a year and I feel the care they provide is second to none. All the staff are very professional and attend to my needs in an exceptional manner. The office staff are always at the end of the phone for any concerns I may have. Staff ensure I am safe, well and
looked after. I feel happy and confident in the staff and feel that I can raise any problems that may arise and get a quick and prompt response. I would highly recommend Alina Homecare to anyone.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review and recommendation. We are glad we have been able to assist you. I will pass your comments on to the team.


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Review from Heather P (Mother of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare are a godsend they have only just started supporting my daughter but what a difference it makes for her and myself. They are absolutely brilliant at what they do. They advise her on things and it's all for the better.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I am glad we are able to make life easier for you. I will pass your comments on to the team.


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Review from Hayley E (Daughter of Client) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare are providing excellent care to my mum. They have really taken the pressure off me, which is of great help.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I am glad we have eased the pressure you were feeling. I will share this with your mum's care team.


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Review from Bev Q (Daughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father (and I) receive is excellent. There is always somebody available to talk to. The staff are polite and friendly.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will share this with the team.


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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Alina Homecare Hereford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Alina Homecare Hereford is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Hereford is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sarah

Sarah Williams

Job Title: Registered Manager

"Hello, my name is Sarah Williams. I am passionate about delivering a high standard of care, enabling people to remain as independent as possible, in their own homes".


Frequently Asked Questions about Alina Homecare Hereford

What Type of Services does Alina Homecare Hereford offer?

Alina Homecare Hereford offers Home Care.

How many Carers does Alina Homecare Hereford employ?

Alina Homecare Hereford employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Hereford to verify any information. View our terms and conditions. Alina Homecare Hereford has a Platinum Service – more info.