Right at Home (Bedford)

281-285 Bedford Road, Kempston, Bedford MK42 8QB
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9.9 30 Reviews
  • Right at Home (Bedford), Bedford
Right at Home (Bedford) supports people to live safely and happily in their own homes.

The team of CareGivers are passionate about improving each client's quality of life through person-centred care and support. Services include personal care, companionship, medication assistance, specialist dementia care and care for complex medical conditions.

Areas covered include Ampthill, Biddenham, Biggleswade, Brickhill, Bromham, Cauldwell, Clapham, Cranfield and Marston Moretaine, Great Barford, Great Denham, Harpur, Harrold, Kempston, Oakley, Putnoe, Queens Park, Renhold and Ravensden, Risely, Sandy, Sharnbrook, Shefford, Shortstown, Wixams Wilstead and Wooton.

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Care Provided by Right at Home (Bedford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jo Kadi (Managing Director)

Funding & Fees Guide for Right at Home (Bedford)

  • Prices

  • Fees start from £20

Right at Home (Bedford) Reviews (30)

Total of 30, showing 1-20
9.9

Right at Home (Bedford) has a Review Score of 9.9 (9.905) out of 10, based on 14 reviews in the last 2 years. Over all time Right at Home (Bedford) has 30 reviews.

Overall Experience

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Review from Pete C (Son-in-law of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got in touch with the team at Right at Home Bedford when my Mother-in-law's health started to deteriorate and I'm glad that I did. We started with an hour's assistance in the mornings which went so well that as time went on that developed into a live-in care being put in place to enable her to get
the attention she required. All of the carers that we met were always genuinely nice people who would go out of there way to improve my Mother-in-law's well being. I can't thank the team enough for their superb service and attention to detail. Many thanks.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)

Thank you so much for your valuable feedback. We are so grateful that you trusted us to take care of your Mother-in-law. Your kind words mean the world to our team, and we are so glad we could support your family during this time. Many thanks once again!


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Review from M D (Relative of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Bedford has been providing a live-in carer for my Godmother. The service has been exceptional, not only is the Carer highly trained but also, but she also has a level of understanding and empathy way beyond her years. My Godmother is very happy with the level of care she is receiving.
The
owners of the Care Agency are attentive, professional, and very proactive. Nothing is too much trouble. They maintain excellent communication between their office staff, Carers, clients, and client's relatives. I would recommend this Care Agency to anyone seeking high-quality care for a loved one.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)

Thank you so much for your heartfelt feedback about Right at Home Bedford. We are thrilled to hear that your Godmother is happy with the care she is receiving. Our team is dedicated to providing exceptional service, and it is wonderful to know that our carer's high level of training, understanding, and empathy have made a positive impact. Our commitment to attentiveness, professionalism, and proactive communication is something we take great pride in. It is rewarding to hear that these efforts are making a difference for our clients and their families. We truly appreciate your recommendation and will continue to strive for excellence in providing the highest quality care. Thank you for placing your trust in us.


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Review from S B (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided to my mum. She is a lot happier now and enjoys the company of the carers. They are kind and thoughtful as well as professional in what they do. It gives me great peace of mind knowing my mum is so well cared for when I can’t be there due to work or other family
commitments. Indeed the carers often go the extra mile and do crosswords with her.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)

Glad to read that Mum is very happy with the service we provide and also we are giving you peace of mind. We really appreciate your review and we look forward to the extra mile to look after and support Mum. Thank you.


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Review from A S (Husband of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the most part, the service has worked well. However, there have been a couple of occasions where the carer has not arrived on time and no telephone message has been received. The care received has been of a good standard.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your feedback. We're glad to hear the care you've received is of a good standard and we apologise if, on a couple of occasions, we have not called ahead. Otherwise, I know the team enjoy visiting and look forward to supporting each day.


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Review from M F (Client) assisted by family/friend published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had eight different carers so far and I would recommend any or all of them for their kindness and consideration in making me feel comfortable both physically and mentally.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for review. It's a pleasure to support you and we are so pleased that we've been able to support you with some variety in your companionship calls!


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Review from Jean F (Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have supported us in caring for our mum who is living with dementia. They have some great carers who took the time to get to know my mum, take her for walks with the dog, take her out for lunch or to visit a garden centre - all things Mum loves to do!
The office management are brilliant!
Very flexible and understanding as our needs are continuously changing.
I would not hesitate to recommend Right at Home to anyone looking for a trusted partner to care for a relative.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you very much for this - we enjoyed our outings with Mum and we're pleased that we were able to accommodate the changing needs.


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Review from G B (Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has always accommodated any request of mine with a smile and reassurance. They have friendly, professional carers who will always accommodate a chat from a chatty patient! Thank you for helping me out so much.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

You’re very welcome! We always try to make time for a chat. Thank you for your review.


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Review from Eric L (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Right at Home (Bedford) to anyone looking for home care for a friend or relative. From the outset, the service and approach taken by the manager and the team have been first class - understanding my father's care requirements and mother's support needs were
front and centre of everything they did. Living 150 miles away from my elderly parents and not being able to visit as regularly as I would have liked, it was important to me to have an organisation providing care that they were happy with and that I had full confidence in. Their communication has been excellent throughout, and the relationship the carers have developed with my parents provides me with great reassurance that they are in good hands.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for taking the time to leave this review and for your recommendation. We enjoy caring for your father as well as giving your mother some time for a break as well.


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Review from D C (Daughter of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish the level of help my mum received was amazing, they also helped me. They went above and beyond. I would 100% recommend them as the best. So professional, loving and caring. I could trust them completely and knew my mum was safe. I cannot thank them enough.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

We’re so glad we were able to help here. Not only supporting mum but giving you some respite as well. Thanks for the review.


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Review from J E (Daughter of Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are professional and caring. Management cares about their carers (and their development and work-life balance) and their clients. Regular reviews give ample opportunity to raise additional needs or any concerns. The carers themselves are matched with clients and are brilliant - positive
and cheerful, they do all that is required and some go the extra mile, helping to find out information for trips out according to the client's interest. Right at Home are also flexible, providing extra sessions or cancelling sessions as required (with suitable notice). I thoroughly recommend them.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your review and your recommendation. We do try and match carers as best as we can and do try and go the extra mile for all of our clients. It's a pleasure to support.


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Review from Michael J (Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Happy with them.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your review. Please continue to feedback on how we’re doing.


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Review from Mira T (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team has given my mother wonderful support over the short period of working with her. They were warm, respectful and thorough. They treated Mum with kindness and respect. Nothing was too much trouble.
A lovely group of dedicated ladies.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you so much for your kind words. It's been a pleasure to support your mother.


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Review from J J (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was struggling to cope on my own caring for my elderly parents while working, my father particularly, who has Alzheimer’s. He was getting care from another firm, but they weren’t talking with him.
He was not getting enough of a social life so was going out in the evenings by himself and losing keys,
leading to all kinds of chaos. I realised he needed more companionship care. Initially, he was very resistant and loudly told the manager and carer at the first meeting that he didn’t want them there.
Very quickly he has settled into the new routine and is a lot happier in himself after chatting and laughing with the carers from Right at Home, who are extremely good at their jobs. They have fed back to me if they see a bill that needs paying and keep their eye on the running of his house too.
If he goes out now it’s for a shorter amount of time, and there has been no key chaos.
I’m also a lot happier and less stressed, as I can relax knowing he’s in good hands when I can’t be there.

Reply from Jag, Managing Director at Right at Home (Bedford)

Thank you so much for your kind words here, the team look forward to the visits and we're so glad that your father is happier. One of our aims is to ease the strain on family members as well so we're glad that we've helped you relax.


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Review from Amanda O (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly Right at Home Bedford team is just incredible, in fact, they are superstars, in so many ways and I’m so very thankful and happy that they are now providing care for our mum. From the moment I initially called them, through to organising Mum’s care package and now providing the actual care
to Mum, the service really has been outstanding. They listen, communicate extremely well, and really do go way above and beyond - it feels as if our mum is the only person in the world they are caring for. And, actually, they really do care. What a unique team - I have no hesitation in recommending them to anyone. Thank you so much, team Bedford!

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you so much for your very kind words! It's an absolute pleasure to support. The team genuinely do care and we strive to continually go above and beyond so that your mum will get all the care she needs.


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Review from Trevor B (Husband of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I asked Right at Home to help with my wife I've noticed an improvement in her demeanor, she seems to be more aware and enjoys the companionship of your carers, although lately I've noticed her memory is not so good, of course this is part of dementia.
I find all aspects of Right at Home very
good, and admire them all for putting up with my so-called sense of humour.
Many thanks.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for leaving a review, the whole team are used to your sense of humour and it's great that you keep everyone in such high spirits! Moreover the carers have built up special relationship with your wife and we aim to continue to give her the best dementia care and companionship.


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Review from Enrico A (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise or thank Right At Home Bedford enough. Managers are excellent and every single carer who visits my 93-year-old mother is a genuinely wonderful human being - and a highly skilled carer.
I would unhesitatingly recommend Right At Home Bedford. It's a very special organisation with excellent
processes and deeply committed staff, and I'm sure it will continue to do good for many years to come.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Your mother is an absolute joy to support, the team have truly enjoyed her company and each of them built up a special bond with her. Thanks you again for your kind words,.


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Review from P P (Daughter of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home staff were very kind and caring to our mum.
Mum, who was 93 years old, wanted to stay at home in her final months and reluctantly accepted some help. She made a friend with one of the carers and she helped Mum a lot.
A superb service for the local area.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thanks you for your review. We're glad that we were able to support your mum with her wish to remain in her own home for as long as possible.


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Review from Christa H (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just started using Right at Home but our experience so far has been very positive. Our lovely Dad has come to the point where he needs some help but very much wants to stay at home. When we met Dad's carer she ensured that Dad was heard and really took time to get to know him, and find
out about his needs but also him as a person. Our cater is wonderful, patient and so communicative with Dad, making sure he is comfortable at all times. From our experience so far I'd have no hesitation in recommending Right at Home.

Reply from Shelley Lowden, Registered Care Manager at Right at Home (Bedford)

Thank you so much, the personal approach is central to what we do! Your father is a delightful gentleman and I personally absolutely loved listening to his stories!


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Review from Paul C (Son of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was struggling to care for mum morning and night as I have a full-time job. I contacted the Manager online and one of the referrals was Right at home. The Care Coordinator then contacted me and arranged a visit; I was very happy with the meeting and agreed for the company to help with mum's needs.
Since the carers have been visiting mums, overall issues have improved. They are always very polite and have built up a good relationship with mum. We have a 7am visit Monday to Friday and they are always on time. The care and attention given to mum is excellent from assisting her with dressing to hair wash and breakfast. I can now go to work in the mornings and this part of my life has changed, Overall a great company.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

We're so glad that we've been able to support both you and your mother. We fully appreciate the demands placed on family members (as effectively unpaid carers) so we really strive to support the whole family as well as the client. Thank you for the review!


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Review from Carole A (Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only recently engaged Right at Home to come for an hour first thing in the morning to give me my breakfast, and assist me with showering and dressing, together with other duties such as bed making, laundry and washing. When I was unwell recently, they got me medical attention and followed up
to see how I was. The duties are mainly shared between two carers, whom I get on well with.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for taking the time to leave us a review, it's a pleasure to support you.


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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Right at Home (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Right at Home (Bedford) is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bedford) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (1)

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Jamie Harris

Job Title: Registered Manager

Joined: 2024

Hi, I am Jamie, the Registered Manager at Right at Home Bedford. I am deeply passionate about delivering exceptional care and firmly believe that everyone deserves outstanding support when accessing social care services.


Joining Right At Home Bedford has allowed me to align my values with a provider that shares my dedication to excellence. The team at Right At Home Bedford has consistently demonstrated their commitment to excellence, and we are continually evolving our services to further enhance our impact.


With over 15 years in social care, I consider it a privilege to have worked alongside and supported such a diverse range of individuals. My experience spans various settings, including respite care, residential facilities, and community-based services. Throughout my career, I have had the honour of assisting individuals ranging from 17 years to 101 years of age.


I find great fulfilment in managing services and witnessing both clients and caregivers thrive under our care. At Right At Home Bedford, we take immense pride in enabling individuals to embrace their later years to the fullest extent possible.


Frequently Asked Questions about Right at Home (Bedford)

What Type of Services does Right at Home (Bedford) offer?

Right at Home (Bedford) offers Home Care.

How many Carers does Right at Home (Bedford) employ?

Right at Home (Bedford) employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bedford) to verify any information. View our terms and conditions. Right at Home (Bedford) has a Platinum Service – more info.