Right at Home (Bedford)

281-285 Bedford Road, Kempston, Bedford MK42 8QB
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9.9 30 Reviews
  • Right at Home (Bedford), Bedford
Right at Home (Bedford) supports people to live safely and happily in their own homes.

The team of CareGivers are passionate about improving each client's quality of life through person-centred care and support. Services include personal care, companionship, medication assistance, specialist dementia care and care for complex medical conditions.

Areas covered include Ampthill, Biddenham, Biggleswade, Brickhill, Bromham, Cauldwell, Clapham, Cranfield and Marston Moretaine, Great Barford, Great Denham, Harpur, Harrold, Kempston, Oakley, Putnoe, Queens Park, Renhold and Ravensden, Risely, Sandy, Sharnbrook, Shefford, Shortstown, Wixams Wilstead and Wooton.

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Care Provided by Right at Home (Bedford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jo Kadi (Managing Director)

Funding & Fees Guide for Right at Home (Bedford)

  • Prices

  • Fees start from £20

Right at Home (Bedford) Reviews (30)

Total of 30, showing 21-30
9.9

Right at Home (Bedford) has a Review Score of 9.9 (9.905) out of 10, based on 14 reviews in the last 2 years. Over all time Right at Home (Bedford) has 30 reviews.

Overall Experience

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Review from Cindy D (Niece of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle decided he would like carers to come in and help him, so we arranged for Right at Home to visit and discuss what his needs were. They are very helpful and listened to him and put a care package in place. My uncle has changed his mind a few times about what he would like and the times that he
would like the carers to come in and Right at Home have been very good and dealt with this. All the staff have been good with him and I would recommend this company.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you so much for your review, we always try and accommodate changes to call times and days and understand that it can take time to adjust to having care at home. Your uncle is a pleasure to support!


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Review from S B (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff attended on time and gave mum care and attention as needed.
Often gave over and above and always showed respect.
Mum enjoyed their visits. Would be happy to continue if she hadn't needed extra input.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your kind words. We do always aim to go 'over and above' and are glad that we were able to step in and support.


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Review from Maureen H (Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with all the care that I have received from Right At Home. All of the carers have been willing to chat with me and sympathize with my problems and any issues I have been having. As well as my personal care, they have helped out with various housework that needed doing. I am
very happy to recommend them.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for the recommendation, we're glad to help in whatever way that we can and all of our team enjoy their chats with you!


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Review from Gavin H (Husband of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had initially approached a number of providers to supply some "respite care" for my wife to allow me some time out of the house. Out of all the providers we saw, I found Right at Home to be the most professional, organized and in tune with what we required. My wife then had to go into hospital, and
in order to get her discharged, we needed to get a care plan in place. The managing director of Right At Home quickly put this in place and was most helpful in assisting me in navigating the "system" to get her discharged. All the carers we have seen over the past month have been excellent and really helped in my wife's recovery so far. They have also been very helpful in getting occupational therapy and physio referrals. They arrive on time without fail and are always cheerful and positive. I can highly recommend this company based on my experience.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you so much for this feedback, balancing professionalism with care is part of our mission and we're glad that it's worked so well for you. It's been a pleasure supporting the two of you on your journey and we look forward to seeing your wife improve further!


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Review from Allan B (Client) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, pleasant, courteous and always caring and helpful.
When they come in the morning they make my day by cleaning me up and have a laugh whilst maintaining my dignity.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your kind words, it's a pleasure supporting you, we always try and keep our clients in good spirits where appropriate!


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Review from Pauline B (Wife of Client) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient service, like when you can book a time.
Carers are always professional and kind.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your review - we pride ourselves on reliability and professionalism as well as the caring nature of our staff.


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Review from M S (Client) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, underand standing, concerned about 'my' (husband's cover) health/wellbeing although I am fully aware of what I do and how I far I can go. Prepared to go the extra mile to provide night care.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your comments, you've been doing a fantastic job with your husband's care and we're glad that we've been able to help and provide brief respite for you.


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Review from E S (Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Managing Director of Right at Home visited me quickly to listen to and assess my sudden care needs and within three days he had devised a care package for me. The following week this was in place and my first care assistants visited. I was impressed by his calm, helpful and efficient approach and
together with his team, this has allowed me to gain strength and stay in my own home. In the ensuing months, I have enjoyed the helpful and thoughtful visits from the care ladies who have an excellent understanding of working with the elderly and putting them at their ease.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your kind words. We are proud of our team's approach and glad that we made the process as comfortable as possible for you.


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Review from Angela L (Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with kindness and respect. Nothing was too much trouble for the young lady, who carried out her duties without hesitation and cheerfulness.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your kind words, Angela. We always strive to work with a ''nothing is too much trouble" approach, and I'm glad you found our service helpful.


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Review from Kerry C (Daughter of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of finding Right at Home (Bedford) to the company now caring for my mum has been an outstanding service. Right at Home are extremely reliable, caring and considerate and definitely go the extra mile in caring for my mum. The carers are amazing and very friendly and have certainly made
a difference in my mum's recovery. Thank you, Right at Home.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)

Thank you for your kind words. We always try and go the extra mile and are so pleased we've been able to make a difference.


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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Right at Home (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Right at Home (Bedford) is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bedford) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (1)

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Jamie Harris

Job Title: Registered Manager

Joined: 2024

Hi, I am Jamie, the Registered Manager at Right at Home Bedford. I am deeply passionate about delivering exceptional care and firmly believe that everyone deserves outstanding support when accessing social care services.


Joining Right At Home Bedford has allowed me to align my values with a provider that shares my dedication to excellence. The team at Right At Home Bedford has consistently demonstrated their commitment to excellence, and we are continually evolving our services to further enhance our impact.


With over 15 years in social care, I consider it a privilege to have worked alongside and supported such a diverse range of individuals. My experience spans various settings, including respite care, residential facilities, and community-based services. Throughout my career, I have had the honour of assisting individuals ranging from 17 years to 101 years of age.


I find great fulfilment in managing services and witnessing both clients and caregivers thrive under our care. At Right At Home Bedford, we take immense pride in enabling individuals to embrace their later years to the fullest extent possible.


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