Eternal Homecare Ltd

200 Brook Drive, Green Park, Reading RG2 6UB
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10 17 Reviews
  • Eternal Homecare Ltd, Reading
Eternal Homecare is a people-centred and reputable health and social care organisation that delivers exceptional home care services to individuals in Reading and West Berkshire. There is a strong focus on people and the team specialise in providing care and assistance with daily living activities. Whether you require assistance on a daily or weekly basis due to aging, illness, recovery, or rehabilitation, the team of caregivers are committed to delivering personalised and dependable care that you can rely on.

The team recognises that each person's care needs are unique, and they don't believe in a one-size-fits-all approach. Daily services include a wide range of tasks, such as meal preparation, personal hygiene, cleaning, and supervision. They take the time to understand your individual needs and develop a tailored care plan that suits you best.

At Eternal Homecare, they understand the value of companionship in building a trustworthy relationship with clients. Caregivers strive not only to assist with everyday tasks but also to establish a caring relationship with you. They provide one-on-one attention and care that is unparalleled in any other setting. So, if you wish to feel better in the comfort of your own home, you can rely on the team at Eternal Homecare to provide you with the highest quality care services.

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Care Provided by Eternal Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eternal Homecare Ltd
  • Person in charge
  • Laila Mohamed (Managing Director)

Funding & Fees Guide for Eternal Homecare Ltd

  • Prices

  • From £24.50 Per Hour

  • Fees are subject to variation based on the assessment.

Eternal Homecare Ltd Reviews (17)

10

Eternal Homecare Ltd has a Review Score of 10 (9.971) out of 10, based on 12 reviews in the last 2 years. Over all time Eternal Homecare Ltd has 17 reviews.

Overall Experience

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Date Published

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Review from Kevin P (Son of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my father. Dad has a good rapport with his carer and has become a member of the family. Great relief to the family knowing he is being looked after when we are not able to provide family care for him.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you so much for your kind words and positive feedback! We are delighted to hear that your father is receiving excellent care and has built such a strong rapport with his carer. Your appreciation motivates us to continue delivering the best possible support.


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Review from N D (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and respectful and treat my father with respect. They have taken control of medication and dealing with the prescriptions service. Very reassuring to know that they have my father's best interests in mind. The management is always available and will answer the phone and reply to emails very
promptly. Of the 4 home care providers I contacted Eternal Homecare just gave me the best feeling right from initial contact.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you so much for your kind words and positive feedback. We're delighted to hear that our team and management's attentiveness and responsiveness have given you confidence in our service. Thank you again for choosing Eternal Homecare!


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Review from Ann P (Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Eternal Care, The Manager together with her staff are very supportive, caring and helpful in every way. They are considerate and willing to give help and advice when necessary. l am very glad Eternal Care was recommended to me.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for sharing your experience with Eternal Homecare! It's wonderful to hear that the manager and staff are so supportive, caring, and helpful. I'm glad to know that Eternal Homecare was recommended to you and that you're pleased with our service. Your recommendation further reinforces the quality of care we provide.


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Review from R A (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care service being provided by Eternal Homecare. We are benefitting from a high-quality, full-time carer who regularly goes above and beyond our expectations in caring for my elderly father. Her team seniors continue to keep an eye out for continuous improvement, through spot-checks,
and requesting specific feedback on areas for improvement. It was a really challenging process to find a suitable care solution for dad, following a nearly two-month stay in the hospital, and with complex, evolving care needs. The Eternal leads crafted a really thoughtful care plan, the best of the three firms we shortlisted, and facilitated introductions to carers via calls on a social media platform, to gauge alignment with our expectations.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

We truly appreciate your positive review! It brings us immense joy to know that you are having an excellent experience with our caring service. It's wonderful to know that our dedicated carer is exceeding your expectations in caring for your father. Thank you!


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Review from Claire O (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eternal Homecare and the manager have been amazing in supporting the care of my mum at home. I wouldn't hesitate to recommend them. The carers have been amazing and the manager has been so flexible and understanding in some really difficult situations recently.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for taking the time to share your positive experience with Eternal Homecare. Your recommendation speaks volumes about the quality of service provided by Eternal Homecare. Thank you very much.


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Review from Mounira T (Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care I have been receiving. I feel safe and secure with both of my carers, and look forward to seeing them. One of them has been kind and so helpful I think of her as a friend. The other has helped to organize my medication and this has been a great weight off my mind.
Since
coming out of the hospital the care I have received has meant my family can come for a social visit rather than having to meet my care needs. I highly recommend Eternal Homecare they have been excellent!

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for your positive feedback! We're delighted to hear that you feel safe and secure with our carers. Your recommendation means a lot to us.


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Review from Maureen W (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eternal Homecare cared for mum for several months following many falls and health issues. The management and staff were all excellent. They were very responsive to any queries that we had. Mum was always very happy to see the carers who were always kind and attentive. I would have no hesitation in recommending
Eternal Homecare.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for taking the time to share your positive experience with Eternal Homecare. We are delighted to hear that the management and staff provided excellent care for your mum and your recommendation speaks volumes about the quality of service provided by Eternal Homecare. Thank you very much.


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Review from Christine G (Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service. Efficient, friendly carer. Very conscientious timekeeping. Cleanliness etc. I always felt worried about asking my carer to do things for me but nothing was too much trouble. I would certainly recommend this company.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

We truly appreciate your positive review! It brings us immense joy to know that you have had an excellent experience with our caring service. Our team strives to provide efficient and friendly assistance, and we're delighted that our carer's conscientious timekeeping and attention to cleanliness have contributed to your satisfaction!


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Review from Anne D (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were kind and considerate. They dealt well with my father's behaviour when he was being difficult or inappropriate due to his dementia. It was easy to contact the office to discuss if we had any concerns

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

It's heartening to hear that the carers provided compassionate and considerate care for your father. Additionally, the accessibility of the office for discussing concerns demonstrates a responsive and supportive care system. It's reassuring to know that your family's needs are met with understanding and professionalism. Thank you


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Review from Jennifer R (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Eternal Homecare, Reading for Mum following her fall and breaking her hip. Both staff and management were exceptional, very pleasantly surprised with the care provided. Everyone was so kind to both Mum and myself. Mum was treated with respect, and the staff were kind and gentle with her and
chatted with her throughout their visit. The care provided was second to none, and we couldn’t have asked them to do more. They took great care in washing and dressing her and chatted with her throughout, putting her at ease. I am only sorry our need came to an end, but should we need care again, we wouldn’t hesitate to use them. Anyone reading these reviews before deciding who to use, can I say, you will not be disappointed if you use them. They certainly know their stuff but with a human approach. Well done Eternal!

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

I'm thrilled to hear that you had a positive experience with the staff at Eternal. It's heartwarming to know that we provided excellent care and went above and beyond to make both you and your Mum feel comfortable and respected. Your praise for our service is appreciated, and it's good to know you'd turn to us for help again if needed.
Thank you.


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Review from M P (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were there and carried out all that was asked by my mum without any quibbles. All the team are well-managed and very respectful of what they do.
They formed a bond with my mum towards the end of the care, both were sad to say goodbye. I’m sure if (or when) I’m in need of help, these carers
will be top of the list. Many thanks to all that helped, it was very much appreciated.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

It was truly a pleasure to provide support to mum during her time of need. Your appreciation means a lot to us. Please feel free to reach out without any hesitation. We are always here to assist you.


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Review from Jiwan C (Father of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use this eternal home care for nearly two years. I found the service is good and the staff are really friendly and kind to my father. I am really happy to choose eternal home care to support my father's care.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you very much for your review and kind words.


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Review from D H (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Dad's carers over the past 12 months reassuringly competent, reliable, trustworthy and above all compassionate. Dad has a particularly lovely bond with his current carer and nothing is ever too much trouble for her. The personal care provided is very professional and I would have no hesitation
in recommending this service.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you very much for your review and kind words.


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Review from Laura B (Niece of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has now been with the company for nearly a year. They have gone above and beyond for him, he gets on well with all his carers. There are times I haven't been able to do things for him as having children and also caring for my mum, but Eternal are there and they will help no questions asked.
Which to me is the best, as to feel that you have support as a whole.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for your review, I will pass on your lovely feedback to the team.


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Review from June S (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with her carers, they always greet her cheerfully and talk to her with respect. If the carers are going to be later than expected the manager will let me know so I can tell Mum, so she doesn't think she has been forgotten.
The manager is friendly to both Mum and us. I would recommend
Eternal Homecare Reading to others, based on the interaction with Mum.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you so much for your kind words, June - they will mean a great deal to the team, and it is our pleasure to support Mum.


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Review from Jennifer C (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provider very caring, kind, supportive and understanding of the service user's needs. They cater according to the service user's needs. Very attentive and we very much appreciate all the help and support given. Thanks.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for your review, I will pass on your lovely feedback to the team.


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Review from C R (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring. Takes great care in providing exceptional carers who take pride in their caring roles. The manager of the agency may also step in if a carer is unable to attend because of personal issues. The manager is very accommodating and my mom has built up a great relationship with
them.

Reply from Laila Mohamed, Managing Director at Eternal Homecare Ltd

Thank you for your review, I will pass on your lovely feedback to the team.


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Eternal Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Eternal Homecare Ltd is calculated as follows: ( (68 Excellents x 5) + (2 Goods x 4) ) ÷ 70 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eternal Homecare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Laila

Laila Mohamed

Job Title: Managing Director

Joined: 2021

For the past 14 years, I have worked as a care worker, gradually developing my skills and interests in the field of social care. When I was given the opportunity to join a start-up company, I eagerly accepted and took on a wide range of responsibilities, including recruitment, training, and participating in CQC inspections. Through this experience, I have gained valuable knowledge and expertise in the care industry, including a thorough understanding of local resources. I am also a qualified care professional with all of the necessary certifications to provide specialised domiciliary care and to serve as a care supervisor and manager.


Satpal

Satpal Rait

Job Title: Business Development Manager

Joined: 2022

I'm a firm believer in the power of building strong relationships, and I'm dedicated to working closely with our clients and partners to achieve our shared goals. I'm also passionate about developing creative marketing strategies and identifying new business opportunities, which can help us expand our reach and better serve those in need.
At the heart of what I do is my desire to make a difference in people's lives. I believe that the care industry has the power to change lives for the better, and I'm proud to be a part of that.


Frequently Asked Questions about Eternal Homecare Ltd

What Type of Services does Eternal Homecare Ltd offer?

Eternal Homecare Ltd offers Home Care.

How many Carers does Eternal Homecare Ltd employ?

Eternal Homecare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eternal Homecare Ltd to verify any information. View our terms and conditions. Eternal Homecare Ltd has a Platinum Service – more info.