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Lily's Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Lily's Care Services has 2 reviews.
Review from Barbie H (Friend of Client) published on 20 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shilla Vundla, Registered Manager at Lily's Care Services
Thank you for your review, it is appreciated. We aim to do our best to keep your friend comfortable. It is a pleasure looking after your friend and a joy to sit and listen to him reminiscing about his past.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elizabeth H (Partner of Client) published on 4 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shilla Vundla, Registered Manager at Lily's Care Services
Thank you for your kind words. It was a pleasure supporting you to look after your partner. Your input was invaluable and it made our work a lot lighter.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Lily's Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Lily's Care Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lily's Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lily's Care Services to verify any information. View our terms and conditions. Lily's Care Services has a Basic Service – more info.
