Care Legacy Lancaster

20 Main Street, High Bentham, Lancaster LA2 7HL
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Top 20 award
10 18 Reviews
  • Care Legacy Lancaster, Lancaster
Care Legacy is a family run business with offices in Northallerton & Bentham specialising in home care services in the North Yorkshire and Cumbria area. They offer a range of care services depending on the needs of the service user. This includes respite care to give carers a short break from their responsibilities, domiciliary care to support people to continue living in their own homes independently and safely, night care and live-in care for clients who need more enhanced services.

The team are experienced, friendly and professional and understand the importance of high quality care that enhances the lives of services users as well as maintaining it. They aim to build strong relationships with service users, building trust and helping them to feel as comfortable as possible.

All team members are given support throughout their employment with Care Legacy. The management team understand that to deliver the best care, care professionals also need to take care of themselves. They work hard to facilitate a healthy work-life balance, meaning that the team are able to give their best to all clients.

The team take the time to get to know individuals so they can create care plans that are completely bespoke to the individual service user. Plans are flexible and will be reviewed on a regular basis, making sure care provision is always relevant, reliable and considerate of individual requests.

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Care Provided by Care Legacy Lancaster

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • James Hartley (Registered Manager)

Funding & Fees Guide for Care Legacy Lancaster

  • Prices

  • From £28.60 per hour

  • Please call to discuss fees as this can vary depending on criteria.
    Dependent on the services provided.

Care Legacy Lancaster Reviews (18)

10

Care Legacy Lancaster has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Care Legacy Lancaster has 18 reviews.

Overall Experience

  • 17
  • 1
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Date Published

18
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5

Review from C D (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, respect and attention Care Legacy has given to Mum over the last 12 months has been amazing. I honestly don't think mum would be in the place where she is today without them. She is happy, settled and healthy to the point where she can be independent but under the watchful eye of a very professional
organisation. From the moment Mum came out of hospital last year Care Legacy has been working with her to ensure she has everything she needs to make life comfortable and enjoyable on a day to day basis. They are always there, reliable, professional and always on the end of a phone when you need them. It's not a nice thought but I know we can depend on them in the future when things might not be going so well and every member of the team will ensure she is well looked after at all times.

Reply from Matthew Booth, Director at Care Legacy Lancaster

Thank you for your kind words. I will be sure to pass your lovely wards onto our care team.


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Review from Jennifer W (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy, one staff member and his team have been looking after my mother for just over 12 months and I can't praise them enough. They are such a kind, caring professional, team who I know really care about their clients. It is such a comfort to know that someone is regularly calling to support
mum with her needs. She loves to see them and talks about them as her friends rather than carers. I can't recommend them enough.

Reply from Matthew Booth, Director at Care Legacy Lancaster

Thank you for your kind words. I will pass your kind words onto the team.


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Review from Deana T (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy stepped in at short notice to help care for my Dad, his condition deteriorated rapidly and they were able to adapt the level of care accordingly with no stress or hassle, the care they provided was excellent, all the carers treated my Dad with such respect in his last few weeks and were
a great support to myself during such a difficult time. I cannot recommend them highly enough.

Reply from Matthew Booth, Director at Care Legacy Lancaster

Thank you for your lovely words. It was our pleasure to care for your Dad. Thank you


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Review from D F (Wife of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy are very genuine and caring people who have the welfare of their patients at heart. They couldn’t do enough for us in the time they cared for my husband. I would strongly recommend them to anyone who needs some care.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you so much for taking the time to send us a review. It was certainly a pleasure.


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Review from Lynn S (Daughter-in-law of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say Care Legacy are truly amazing. I highly recommend them.
We are so lucky to have found a company that shows so much kindness, compassion, care and dedication to their clients.
They are a highly professional team with years of experience. The level of care that they provide is very
hard to find. You can see this is not just a job to them they really do care from the heart.
Whilst looking after my father-in-law they showed him nothing but kindness they were very patient with him always putting his mind at ease and maintaining his dignity at all times. They always made him laugh with their banter and little jokes it made his day.
He used to look forward to seeing them It was as if he forgot about his illness and could just be himself for a little while which was lovely to see as he was in so much pain every day.
I will be forever grateful to Care Legacy for giving him the best care possible. I cannot thank them enough for their dedication to him.

Reply from Matthew Booth, Director at Care Legacy Lancaster

Thank you for your kind words it really does mean a lot to us.


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Review from Elaine C (Wife of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Care Legacy has been excellent. The team came into our home to care for my husband, they were very professional, reliable, respectful and knowledgable. Very supportive to both my husband and myself, nothing was too much trouble, they clearly love their job and their enthusiasm was
very evident and uplifting. They were friendly, funny and a pleasure to have in our home at what is a trying time. They have the ability to make you feel at ease, less stressed. Whilst we only had them for a short time, they started as strangers that came into our home, but very soon felt like friends we have known for ages. They are a credit to their profession.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you for taking the time to leave us a very heartfelt review. It was our great pleasure.


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Review from S Q (Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy are a newish agency in the area and are family run. From the initial assessment, to the care, it all seems professional. The care staff are kind, courteous and show dignity to me.

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Review from Catherine F (Granddaughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service by Care Legacy. The whole team has been a huge help and relief of stress regarding my grandmother's ever-increasing need for assistance with daily tasks. Very kind and helpful with difficult situations and a pleasure to have in place. Thank you to the whole team!

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you so much for taking the time to write us a lovely review. I will ensure the team are aware of your kind words.


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Review from C B (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad required more and more help as he approached the end of his life. Care Legacy could not have been any more helpful in providing extra care at short notice and always with compassion, professionalism and humour, something Dad always appreciated. I cannot speak highly enough of how they got Dad, and
us, through increasingly difficult times.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you so much for taking the time to write us a review, it was a great pleasure knowing your dad and providing the care he so deserved.


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Review from S C (Daughter-in-law of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Legacy was very approachable from the first phone call; they took the time to understand my mother-in-law's needs and provided the care to support her and us, ensuring the correct care was provided. There was always someone available to speak to, and we were kept fully informed of any issues. The
staff were friendly, reliable and very approachable.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you for taking the time to write us a review.


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Review from Deborah B (Daughter of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy treats my parents with kindness, respect and dignity.
Both of my parents have dementia and mobility issues which is a worry but I feel confident that they are well looked after. It is also important to keep to a routine and having the same carers alternating helps build relationships between
them and my parents and also myself.
Care Legacy is a wonderful team.

Reply from Matthew Booth, Director at Care Legacy Lancaster

Thank you for taking the time to complete a review for us. It is our pleasure to be able to offer care and support to your parents.


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Review from Imogen H (Granddaughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful care given from the very first day, always very respectful, available to contact 24 hours a day, all staff members are kind, down to earth and friendly.
They were all very knowledgeable about possible medication side effects, what happens when the client is in the same position
a lot, very reassuring to the family.
Left my family member feeling wonderful! They are more than carers, they became her best friends, added joy to her life from start to end.
Nothing ever was too much!

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you so much for allowing us to be a part of your loved one's life, it was a great pleasure in knowing her!


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Review from Amber H (Granddaughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely brilliant care company!
Cared for my nan for just over a year and in that time they have been amazing! Always helpful, quick to solve issues and she was treated with such care and dignity!
Brilliant, five-star carers and would highly recommend their services to anyone needing it within
the Bentham area!

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you for taking the time to send us a review.
It was a great honour and privilege to have known such a wonderful lady!


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Review from Peter R (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 88-year-old male. I needed to use the services of Care Legacy from November 2022 until February 2023 to provide personal care, including washing/showering and dressing following a serious illness in the hospital. During this time, Care Legacy carers were prompt, reliable and always respectful
of my dignity. If any changes were needed, we found communication with Care Legacy to be easy and they were very responsive. We would have no hesitation in recommending Care Legacy to anyone needing this type of help and support.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you so much for your lovely feedback! We hope you have settled well into your new surroundings.
Take good care!


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Review from Chantal W (Daughter-in-law of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided. Kept us fully informed of all issues. Mum was more than happy to let the team attend to her needs. Went above and beyond by fetching her fish and chips and home-cooked meals as well as helping out by tending to her cat.
We felt at ease with the team going into my mother-in-law's
house and ensuring she was kept safe and well cared for.
Also when the time came for a care home, Care Legacy ensured that the home was fully informed of my mother-in-law's decline and need for extra care.

Reply from Matthew Booth, Director at Care Legacy Lancaster

Thank you for you kind words. It has been a pleasure to care for your mum. We wish you and your family well. Take care and thank you.


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Review from R M (Client) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency is the best that I've used. The personal care is delivered with sensitivity to my needs which are very variable.
They are also superb with helping me to perform household tasks ensuring that I do what's possible safely and without undue exhaustion.
Finally, they've given me the energy to
resume hobbies.
I feel more like myself again after years.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Many thanks for taking the time to review our services, it is our great pleasure to continue to provide a high standard of care.


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Review from Christine H (Client) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided was at the times scheduled which I appreciated and the care was always kind. Communication was always made and staff were friendly, considerate and behaved in a kind way.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you so much for taking the time to write a review. It is our great pleasure.


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Review from Amy T (Granddaughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy were fantastic at providing support and care for my grandfather before his passing this year.
They ensured the same carers were around him so he could build relationships with them and offered my grandmother a high level of support.
Can’t recommend them high enough, the whole team were
amazing.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you for such a lovely review Amy.
It was a great pleasure.
We wish you and all of your family all the very best for the future.


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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Care Legacy Lancaster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Care Legacy Lancaster is calculated as follows: ( (75 Excellents x 5) + (2 Goods x 4) ) ÷ 77 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Legacy Lancaster is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Debbie

Debbie Choolun

Job Title: Registered Manager & Director

Joined: 2005

Sister to James, 12 years experience domiciliary and residential care with a strong focus on quality and compliance.


James

James Hartley

Job Title: Registered Manager & Director

Joined: 2015

Brother to Mrs Debbie Choolun, Over 11 years in care, carried such titles as Registered Manager, and Regional Manager. With a strong focus on Training and development of the team.


Matthew

Matthew Hartley

Job Title: Director

Joined: 2005

Husband to James Hartley - Over 17 years in care most recently known title - Registered Manager with a strong focus on business development & complex care


Frequently Asked Questions about Care Legacy Lancaster

What Type of Services does Care Legacy Lancaster offer?

Care Legacy Lancaster offers Home Care.

How many Carers does Care Legacy Lancaster employ?

Care Legacy Lancaster employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Legacy Lancaster to verify any information. View our terms and conditions. Care Legacy Lancaster has a Platinum Service – more info.