Walfinch Chiswick, Hammersmith & Kensington

Britannia House, 1-11 Glenthorne Road, London W6 0LH
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Top 20 award
9.9 21 Reviews
  • Walfinch Chiswick, Hammersmith & Kensington, London
Walfinch Chiswick, Hammersmith & Kensington serves West and Central London providing bespoke care that focuses on exceptional quality, compassion and trust.

Led by a team of accomplished CQC Registered Care Managers with many years of experience in various fields including dementia, Parkinson's, cancer care and palliative care, Walfinch Chiswick, Hammersmith & Kensington value their brilliant team of Care Assistants. They believe that care staff are the most important ingredient in delivering high quality care. Their Care Assistants are carefully selected, DBS checked, complete industry-leading training programmes and are supported and encouraged to learn and develop their skills.

They will ensure that your specific requirements are provided for and that the right Care Assistant is matched to you. The care they provide is routinely reviewed and monitored to ensure the highest standards are constantly met and exceeded for you.

Walfinch Chiswick, Hammersmith & Kensington prides itself on the time they dedicate to listen to their clients and their families. They tailor bespoke packages to perfectly suit their clients' needs with one main goal - to allow them to enjoy the very best quality of life in their own home.

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Care Provided by Walfinch Chiswick, Hammersmith & Kensington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tanya Santos (Manager)

Funding & Fees Guide for Walfinch Chiswick, Hammersmith & Kensington

  • Prices

  • Hourly care from £34 per hour. Special rates for longer visit times packages.
    Live-in care from £1,850 per week.

  • We do not charge VAT, nor travel or PPE.
    Our care is bespoke for each client and our prices reflect the individual requirements of our clients.
    Please contact us for a consultation where we can discuss your specific requirements.

Walfinch Chiswick, Hammersmith & Kensington Reviews (21)

Total of 21, showing 1-20
9.9

Walfinch Chiswick, Hammersmith & Kensington has a Review Score of 9.9 (9.943) out of 10, based on 15 reviews in the last 2 years. Over all time Walfinch Chiswick, Hammersmith & Kensington has 21 reviews.

Overall Experience

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Review from G A (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most excellent service from this company.
Always great communication
Happy to assist with any queries
Always considerate to requests
Short notice in terms of changes dealt with immediately.
Kind and honest staff members and lovely carers.
We are very pleased with the service overall.
Thank
you
Walfinch

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your kind words and thoughtful review! We're delighted to hear that you're pleased with our service and that our team has been able to support you with great communication and care. Your feedback means a lot to us and inspires us to continue providing the best possible care. Thank you for choosing Walfinch!


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Review from Hilary L (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The world of care is a better place for having Walfinch in it! Kindness is paramount to the ethos of this company and no expense is spared in relation to ensuring that their clients are listened to at every turn. If you require top quality, care that gives you and your loved one's comfort and peace
of mind, contacting Walfinch will be the best decision you will ever make.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your wonderful and heartfelt review! Your kind words truly mean the world to us. It is such a pleasure and privilege to have you as one of our clients. We are especially grateful for the warmth and kindness you show to our carers, it makes such a difference and brings so much positivity to their day. Your appreciation inspires us to continue delivering the top-quality care we're so passionate about. Thank you for choosing Walfinch and for being such a lovely part of our community!


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Review from Erica I (Daughter-in-law of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact to the end of the care support provided, Walfinch were faultless. We needed support for my elderly mother-in-law after my daughter's wedding. The Carer was amazing, it was so lovely for us not to have to worry or have any concerns and so we were very grateful. She was even so
kind as to run and buy some bandages for a leg wound and re-dress an injury which really was fantastic. 100% recommend with no hesitation, we would use again in a heartbeat, thank you so much!

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Dearest Erica. We are so honoured to have been able to support your lovely mother-in-law on such a memorable day for you and your family. We are so grateful for your very kind and generous words. From all the ladies at Walfinch


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Review from L A (Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Care (Hammersmith, Chiswick & Kensington) was professional, understood my needs, kept in contact, approachable, friendly and caring. Carer required overnight. Was punctual. Friendly. Reliable. Calm. I would definitely use Walfinch Care (Hammersmith, Chiswick & Kensington) again and would recommend
them.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Dearest L.A. we are so grateful that you have chosen us to support you. You are such a lovely lady and you have a special place in our hearts. We can't tell you how much your kind words mean to all of us here at Walfinch. Thank you for taking the time to leave this bit of feedback and review our serices. We are all so very grateful and humbled by your kind words.


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Review from Jane N (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch is a very reliable and efficient care agency.
My 97-year-old mother has been having carers in the mornings and they arrive promptly and are always polite and helpful.
Customer services are excellent and they are extremely communicative and understanding if we need to change anything; they
will accommodate our requests and nothing seems too much effort to arrange.
I would not hesitate to recommend this agency.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Dearest Jane. Thank you ever so much for your very kind and thoughtful review. We are so privileged and honoured to work with your lovely mother and your very supportive family. This review means so much to us all. With a full heart, Thank you!


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Review from Lisa B (Niece of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a new care agency for my uncle, diagnosed with Alzheimer's after a bad experience with the previous care agency was daunting. However, Walfinch Care – Hammersmith, Chiswick, and Kensington has proved in the last nine months to be an excellent choice. Their professionalism, compassion and tailored
care impressed me from the start. They match caregivers to clients, ensuring the client's needs are met and emotional support and companionship are offered.
Their proactive approach, effective communication and use of the 'Birdie' App demonstrate their commitment to client well-being. They are happy to liaise directly with me and adult social care to limit my uncle's distress and provide him with the best care. I wholeheartedly recommend Walfinch Care to anyone in need of care services.
Their exceptional staff, personalised approach, and unwavering dedication make them stand out as one of the best care agencies available. I have recommended them to professionals at the Memory Clinic.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

We are so fortunate to have met you and your lovely uncle, and his carers absolutely love him. He is such a positive and wonderful man, always seeing the good in everything and he is lucky to have you in his life looking out for him. We are so happy you chose us to work with him as we get so much joy from spending time with him. Thank you for your lovely review. It is very kind and thoughtful and his care and management team are all feeling delighted that you have this opinion of our service. Thank you from all of us.


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Review from Janet M (Wife of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care provider is always punctual and spends two hours one day a week with us. He is very kind and looks after my husband in a positive and encouraging way. I feel comfortable leaving my husband in his care. He is knowledgeable about his medical problems and good at communicating with me. He
shows great concern.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Dearest Janet, we are so pleased to hear that you are satisfied with our level of service and we are grateful for your time spent reviewing your carer. We are thankful that you chose us to be able to care for your lovely husband and for always treating our carer with kindness and respect. Thank you.


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Review from Alasdair R (Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer not only carries out his regular tasks efficiently and cheerfully, he also anticipates any problems or jobs which may arise. I am confident that I am in good hands and my family likewise. He is very trustworthy. It is a pleasure to have him in my home.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much Alasdair for your lovely review of your carer. He is so fond of you and your family and really enjoys working with you. We're really grateful and appreciate you taking the time to share your experience of care with us.


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Review from Lilya M (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and dementia which is very complicated. I used Walfinch agency care to take care of him if I had to travel I couldn't be more satisfied and the kindness of the lady who came into our house was beyond what we were expecting! Also at the first call, everybody was so kind and
nice even if the disease makes it difficult sometimes …We are so grateful to have this agency nearby as we live in Chiswick.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

From all of us at Walfinch Chiswick, Hammersmith, and Kensington, a huge heartfelt message of appreciation for taking the time to review us and leaving such amazing feedback for my wonderful team. We are all so grateful for the message you shared, it means the world to all of us. It is an absolute privilege to work with our wonderful "King". From all of us, thank you!


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Review from Tina P (Sister of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we were extremely lucky to have found this company- amazingly the first people I contacted. The management team are exemplary, warm, caring, empathetic and organised. They took so much time to get to know us and our particular needs. The caregiver consequently we have been allocated is perfect
and very much on our wavelength. Thank you, the universe for directing us to you and Walfinch for being exactly what is needed in a care provider.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Lovely Tina. Thank you so much for leaving us such a glowing review. We feel we are the lucky ones, you are both such lovely people and so kind to all of us. We are privileged to be able to work with you. Your allocated carer is so very fond of you and really loves working with you. We are grateful for your kind words. From all of us here at Walfinch Chiswick, Hammersmith and Kensington.


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Review from J R (Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned, five stars are not enough! Walfinch has added so much pleasure to my life as well as made it easy to cope with my multiple health issues. I am also impressed by the efficiency with which they manage my schedules (which often change) and with which they handle the accounting
side. I would not dream of replacing them as my care organisation. Unsurprisingly, there is a marvellous esprit de corps amongst the carers and the office staff.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you ever so much for your very kind and thoughtful review. We cherish you as one of our values. Both our care team and management team are privileged to be able to work with you. Thank you for all the kindness and respect you show our team; we absolutely love working with you and are all so grateful for your lovely words.


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Review from Annie O (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I registered with Walfinch in May 2023 for companionship for my mother who has Alzheimer’s. Unfortunately, my mother’s dementia declined and her needs dramatically changed, all the staff at Walfinch were a constant support at this very stressful time, and most importantly carers who were invaluable
in meeting mum’s complex physiological needs. Mum's care was to a high standard, gentle, affectionate, stimulated and at her pace.


Dealing with mum’s dementia has been very challenging for me and Walfinch have definitely helped me feel less anxious, they’ve helped me navigate the very daunting adult social care system by writing detailed care reviews. Carers also write detailed daily diaries on an app so I’m always updated.


I can recommend Walfinch.


Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for taking the time to write such a kind and thoughtful review. It is lovely to hear that the service we give your mum has had such a positive impact. It is such a pleasure to work with you in supporting your mum.


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Review from J A (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am exceedingly fond of my carer, we share the same standards and going out with her is fun! I call her speedy gonzales (when we use a borrowed wheelchair) but I have a state-of-the-art shopping trolly when my carer has gone on to her next client I am now sufficiently confident. I wish she was my granddaughter.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for taking the time to review our services and for your kind words. It warms my heart to hear of the fondness you have for your carer and I can assure you that the feeling is mutual.


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Review from Mushi J (Daughter of Client) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch continues to go above and beyond to supply carers for my dad. Dad has Alzheimer's and is quite fussy but the carers continue to supply and fill Dad's demands.
I hope to continue to have a reliable, smart, confident and experienced care team for my dad.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for taking the time to review our services. It is our pleasure to support your dad.


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Review from P D (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At now 87 years of age, I was aware I needed help in the home. My neighbour claimed to have previous experience with her father and offered advice - soon the first care home company were making their presentation, and a "match" was suggested. It was somewhat overwhelming but overall, sounded good enough,
and I engaged with them.
After a trial period, they were not always very organised. I gave notice and looked for another.
The second, also approved by my neighbour, was soon giving their complex presentation. Their caring turned out to e a misnomer, and in no way was their "match" appropriate.
Third time lucky? The lovely CEO of Walfinch arrived on time, and following the usual presentation, I/we had a very lengthy, interesting conversation.
Promptly, she presented me with her idea of a "match"; a more mature gent who fitted the bill perfectly. We happen to have an affinity and work comfortably in ways that are comfortable.
Furthermore, with my future and with the potential difficulties in mind, it is clear that Walfinch will be adaptable to my needs. Accordingly, come what may be the feeling of being comfortable, which is all one could hope for.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for taking the time to review our services and for your kind words.
We are so pleased that you are happy with us. It is such a pleasure to support you.


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Review from K W (Friend of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend the Walfinch Chiswick, Hammersmith and Kensington for all their help and support. The care my friend receives is outstanding. The staff are very friendly, caring and prompt. Thank you!

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your lovely review. It has been our pleasure to provide care for your friend and we are delighted that you value our service.


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Review from A G (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased and satisfied with all the work they've done for my family.
Amazing and professional team, kind and easy to talk to. Communication is brilliant.
Overall - highly recommended.

Reply from Tanya Foster, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

We thank you so much for taking the time to leave us a review. My team work incredibly hard and reviews like this keep our lovely carers motivated. We thank you for your kind words and are so happy to hear you are pleased with our service. Kindest regards.


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Review from Lorraine C (Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the service from the team at Walfinch Chiswick, Hammersmith & Kensington. The manager and her team are so responsive to our requests and the care has been outstanding. We would highly recommend.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for the kind words and positive feedback.


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Review from David T (Son of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the quality of care that Walfinch have provided. We had never had to arrange care before but they were so supportive right from the start - they made the whole process so much easier to deal with. The ongoing communication and support have been brilliant.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your review. We are so pleased that you are happy with our service.


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Review from H T (Niece of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are fantastic! The attention to detail and quality of care that they provided for my aunt was everything we could have wished for. To know that my aunt is in safe hands is such a relief and I would recommend Walfinch to anyone.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your kind words. It is our pleasure to work with you and we are so grateful for your appreciation.


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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Walfinch Chiswick, Hammersmith & Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Walfinch Chiswick, Hammersmith & Kensington is calculated as follows: ( (83 Excellents x 5) + (5 Goods x 4) ) ÷ 88 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Chiswick, Hammersmith & Kensington is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (5)

Tanya

Tanya Santos

Job Title: Managing Director

Joined: 2021

Tanya is a dedicated care professional and leader in the sector. Named in Home Care Insight's "Power List 2022" for her innovative work on a new person-centred care planning system, Tanya is constantly striving for the best for her clients and to improve the care sector as a whole in the process.


Tanya has a natural empathetic quality and ability to communicate and listen to clients to best suit their specific home care needs. Highly organised and thoughtful, Tanya's attention to detail will ensure that the very best standards are constantly met for her clients and her Care Team.


Roxy

Roxy Visser

Job Title: Operations Director

Joined: 2021

Roxy brings a wealth of experience and expertise to our team. With a very successful career in the care sector, she has held leadership roles with some of the industry’s most respected companies. Roxy oversees all aspects of our operations, ensuring continuous improvement and that our team has the support they need to excel. She is heavily involved with our clients and their families, ensuring they are onboarded and cared for every step of the way.


Roxy’s organised, compassionate, and empathetic nature, combined with her exceptional communication skills, make her an invaluable asset to our team.


In her free time, Roxy is a keen runner and loves to spend time with her husband and their fur baby, Indi.


Magdalena

Magdalena Chmielewska

Job Title: Registered Manager

Joined: 2021

As well as being a brilliant and experienced manager, Magdalena is a qualified phlebotomist and healthcare trainer.


Magdalena’s attention to detail and passion for care ensure our services run to the very highest standards and are fully compliant with the latest CQC regulations. Magdalena is on hand to provide our care staff with all the support that they need. She can educate clients and families on care and support needs and liaises effectively with medical professionals.


Zarina

Zarina Khan

Job Title: Care Manager

Joined: 2024

Zarina is a dedicated professional with extensive experience in the social and health care sector. Over the years, she has developed a deep understanding of the diverse needs of individuals, ranging from mobility challenges to cognitive issues. Her work with various care organisations and the NHS has equipped her with the skills to provide compassionate, tailored support.


A long-time resident of West London, Zarina is deeply connected to her community. She is passionate about giving back, whether through volunteering at local organisations or providing one-on-one assistance. Her commitment to making a positive impact is unwavering.


In her free time, Zarina enjoys reading and writing stories. Her creative pursuits offer a balance to her professional life, enriching her overall wellbeing.


Nicole

Nicole Jacobs

Job Title: Operations Administrator

Joined: 2022

Nicole is our dynamic all-rounder, excelling in coordinating recruitment,
onboarding new staff, and managing daily office operations.


With a background in hospitality and a passion for working with people,
Nicole brings a unique blend of experience and drive to Walfinch Chiswick,
Hammersmith and Kensington. Her diverse skills include writing articles for
digital marketing, assisting with recruitment, and compliance audits.


Nicole’s dedication to her work is matched by her commitment to personal
growth, having explored fields like Civil Engineering, Architecture, and
Psychology.


Outside of work, Nicole enjoys spending quality time with her children
through outdoor activities and expressing her creativity through painting
and sketching.


Frequently Asked Questions about Walfinch Chiswick, Hammersmith & Kensington

What Type of Services does Walfinch Chiswick, Hammersmith & Kensington offer?

Walfinch Chiswick, Hammersmith & Kensington offers Home Care.

How many Carers does Walfinch Chiswick, Hammersmith & Kensington employ?

Walfinch Chiswick, Hammersmith & Kensington employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Chiswick, Hammersmith & Kensington to verify any information. View our terms and conditions. Walfinch Chiswick, Hammersmith & Kensington has a Platinum Service – more info.