Walfinch Chiswick, Hammersmith & Kensington

Britannia House, 1-11 Glenthorne Road, London W6 0LH
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Top 20 award
9.9 21 Reviews
  • Walfinch Chiswick, Hammersmith & Kensington, London
Walfinch Chiswick, Hammersmith & Kensington serves West and Central London providing bespoke care that focuses on exceptional quality, compassion and trust.

Led by a team of accomplished CQC Registered Care Managers with many years of experience in various fields including dementia, Parkinson's, cancer care and palliative care, Walfinch Chiswick, Hammersmith & Kensington value their brilliant team of Care Assistants. They believe that care staff are the most important ingredient in delivering high quality care. Their Care Assistants are carefully selected, DBS checked, complete industry-leading training programmes and are supported and encouraged to learn and develop their skills.

They will ensure that your specific requirements are provided for and that the right Care Assistant is matched to you. The care they provide is routinely reviewed and monitored to ensure the highest standards are constantly met and exceeded for you.

Walfinch Chiswick, Hammersmith & Kensington prides itself on the time they dedicate to listen to their clients and their families. They tailor bespoke packages to perfectly suit their clients' needs with one main goal - to allow them to enjoy the very best quality of life in their own home.

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Care Provided by Walfinch Chiswick, Hammersmith & Kensington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tanya Santos (Manager)

Funding & Fees Guide for Walfinch Chiswick, Hammersmith & Kensington

  • Prices

  • Hourly care from £34 per hour. Special rates for longer visit times packages.
    Live-in care from £1,850 per week.

  • We do not charge VAT, nor travel or PPE.
    Our care is bespoke for each client and our prices reflect the individual requirements of our clients.
    Please contact us for a consultation where we can discuss your specific requirements.

Walfinch Chiswick, Hammersmith & Kensington Reviews (21)

Total of 21, showing 21-21
9.9

Walfinch Chiswick, Hammersmith & Kensington has a Review Score of 9.9 (9.943) out of 10, based on 15 reviews in the last 2 years. Over all time Walfinch Chiswick, Hammersmith & Kensington has 21 reviews.

Overall Experience

  • 21
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Date Published

21
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Review from Carol B (Niece of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from Walfinch Chiswick, Hammersmith & Kensington. We were unsure of how to proceed with care for an elderly relative but the team gave us all the information we needed and has been so supportive and reliable. Thank you.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your kind review. It has been our absolute pleasure to work with and support your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Walfinch Chiswick, Hammersmith & Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Walfinch Chiswick, Hammersmith & Kensington is calculated as follows: ( (83 Excellents x 5) + (5 Goods x 4) ) ÷ 88 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Chiswick, Hammersmith & Kensington is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (5)

Tanya

Tanya Santos

Job Title: Managing Director

Joined: 2021

Tanya is a dedicated care professional and leader in the sector. Named in Home Care Insight's "Power List 2022" for her innovative work on a new person-centred care planning system, Tanya is constantly striving for the best for her clients and to improve the care sector as a whole in the process.


Tanya has a natural empathetic quality and ability to communicate and listen to clients to best suit their specific home care needs. Highly organised and thoughtful, Tanya's attention to detail will ensure that the very best standards are constantly met for her clients and her Care Team.


Roxy

Roxy Visser

Job Title: Operations Director

Joined: 2021

Roxy brings a wealth of experience and expertise to our team. With a very successful career in the care sector, she has held leadership roles with some of the industry’s most respected companies. Roxy oversees all aspects of our operations, ensuring continuous improvement and that our team has the support they need to excel. She is heavily involved with our clients and their families, ensuring they are onboarded and cared for every step of the way.


Roxy’s organised, compassionate, and empathetic nature, combined with her exceptional communication skills, make her an invaluable asset to our team.


In her free time, Roxy is a keen runner and loves to spend time with her husband and their fur baby, Indi.


Magdalena

Magdalena Chmielewska

Job Title: Registered Manager

Joined: 2021

As well as being a brilliant and experienced manager, Magdalena is a qualified phlebotomist and healthcare trainer.


Magdalena’s attention to detail and passion for care ensure our services run to the very highest standards and are fully compliant with the latest CQC regulations. Magdalena is on hand to provide our care staff with all the support that they need. She can educate clients and families on care and support needs and liaises effectively with medical professionals.


Zarina

Zarina Khan

Job Title: Care Manager

Joined: 2024

Zarina is a dedicated professional with extensive experience in the social and health care sector. Over the years, she has developed a deep understanding of the diverse needs of individuals, ranging from mobility challenges to cognitive issues. Her work with various care organisations and the NHS has equipped her with the skills to provide compassionate, tailored support.


A long-time resident of West London, Zarina is deeply connected to her community. She is passionate about giving back, whether through volunteering at local organisations or providing one-on-one assistance. Her commitment to making a positive impact is unwavering.


In her free time, Zarina enjoys reading and writing stories. Her creative pursuits offer a balance to her professional life, enriching her overall wellbeing.


Nicole

Nicole Jacobs

Job Title: Operations Administrator

Joined: 2022

Nicole is our dynamic all-rounder, excelling in coordinating recruitment,
onboarding new staff, and managing daily office operations.


With a background in hospitality and a passion for working with people,
Nicole brings a unique blend of experience and drive to Walfinch Chiswick,
Hammersmith and Kensington. Her diverse skills include writing articles for
digital marketing, assisting with recruitment, and compliance audits.


Nicole’s dedication to her work is matched by her commitment to personal
growth, having explored fields like Civil Engineering, Architecture, and
Psychology.


Outside of work, Nicole enjoys spending quality time with her children
through outdoor activities and expressing her creativity through painting
and sketching.


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