City On A Hill Care

Colchester Centre, Hawkins Road, Colchester CO2 8JX
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9.9 18 Reviews
  • City On A Hill Care, Colchester
City on a Hill care provides quality home care services to people in their own homes.

Home care services include personal care, help with household tasks, complex care, assistance attending appointments etc.

Skilled staff treat people needing care with dignity and respect.

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Care Provided by City On A Hill Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • City On A Hill Consul Ltd
  • Person in charge
  • Ehinomen Eliboh (Manager)

City On A Hill Care Reviews (18)

9.9

City On A Hill Care has a Review Score of 9.9 (9.923) out of 10, based on 17 reviews in the last 2 years. Over all time City On A Hill Care has 18 reviews.

Overall Experience

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Date Published

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Review from O B (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank you all for the care and compassion you showed our mum while she was having palliative care. Everyone was friendly and polite and couldn't do enough for us, our only criticism which is very minor is that not everyone wore the uniform or company fleece so if it was somebody you
hadn't met before it was hard to tell if they were a genuine member of staff. Apart from this we can't fault the care you gave our mum under difficult circumstances

Reply from Ehinomen E, Registered Service Lead at City On A Hill Care

Thank you for your kind words and for pointing out about the uniform. We shall take this on board. It was our delight to be of help at such a difficult period.


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Review from Kim F (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that care for my dad, treat him as if he was their own father. They have great respect and are kind to him beyond words.
They go above and beyond what we would expect, giving full care with dignity and quietness.
They have lifted so much stress off my shoulders, as they just deal with everything
related to dad's care, including ringing the doctors, social care, pharmacy etc.
They prepare home cooked food, do his washing and drying and are very trustworthy.
I wouldn't want any better care for my dad.

Reply from Ehinomen E, Registered Service Lead at City On A Hill Care

Thank you so much for your kind words. It's our pleasure to care for your dad.


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Review from Andy L (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my father by his regular carer was nothing short of fantastic. Her attention to his needs and medication requirements was excellent, we could not have asked for any more vigilance by a carer.
My father very much appreciated all the care he was given and the wider family included
her as one of the family.
The substitute carers were all brilliant too and always appeared happy in their work.

Reply from Ehinomen E, Registered Service Lead at City On A Hill Care

It was our pleasure to have been able to care for your dad. Thank you for your thoughtful words.


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Review from Penelope S (Wife of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were caring, professional, and a joy to have in our home, my husband really trusted them. Everyone was punctual , smart and clear in their roles, my husband was so clean and smart after their visits.

Reply from Ehinomen E, Registered Service Lead at City On A Hill Care

It was our privilege to have cared for your husband. Thank you for your kind words.


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Review from Cully W (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service.
My dear dad was on palliative care end of life, and over the 14 weeks that we had the carers they were all outstanding, showing empathy, compassion, care.
And as a family it was a great comfort knowing dad would be able to live out his last days, with round the clock care.
All
the carers where so nice to us all, very friendly easy to get along with, personally thanks go to 3 staff members in particular.
Sadly dad passed away on the 6th December, but knowing that we could all be there with him and if we needed a break, the carer was there too, it was great comfort.
Would highly recommend.

Reply from Ehinomen E, Registered Manager at City On A Hill Care

Thank you for the kind words. We were glad to have the opportunity to care for your dad.


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Review from J H (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was having end-of-life care by three members of staff. My Dad felt safe and looked after. The team made a very upsetting time very special. Dad was so well looked after, the team is amazing, caring, and very special. We feel very privileged that they were able to look after our wonderful Dad
in his last days. Thank you.

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Review from Adam O (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a lovely lady in particular sent to us to take care of my father who was terminally ill with cancer.
She did an excellent job looking after him and being there when we needed her. She was friendly and professional and knew who to call and where to ask for help.
It made our life in these
hard times so much easier.
We had another lady too with is giving a helping hand to his main carer, and again just compliments to both of them.
I would recommend her to anybody who is in the same situation as we have been.
Thank you so much for the care company who has such good employees and who helped us.

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Review from Helen A (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a live-in carer for six months and I was impressed with the care she received. She was treated with dignity and respect and was assisted to be as independent as possible. The carers who came over that six-month period were friendly, diligent and kind and enabled my mother to remain in
her own home as she always wished. They were interested in her life, encouraged her to continue playing the piano and listen to classical music on the radio, helped her do baking and looked at old photos of her younger years with her. It was reassuring to me and my family that she was in good hands.

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Review from Julie S (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the care for my mother-in-law in place for 10 days. In those 10 days the care was outstanding in every way. From mouth care to foot care and everything else in between.
She was treated with the highest respect, privacy and dignity. The care was tender, not rushed, every need was met 100%
of the time.
The live-in carers were so respectful of the home, they made it feel lived again, kept it clean and fresh.
In 42 years as a registered nurse, I've never known such exceptional care to be given and attention paid to detail. These 2 members of the City on the Hill care showed they chose the role of caring as a vocation not a job and this shone through in everything they did, from talking to and caring for their client, but also how they treated us as relatives.
Words can't express how much it meant to us to have such caring, compassionate supportive people caring for my husband's mum. Thank you.

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Review from A G (Son of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been hugely impressed by the care provided by City On A Hill. Engaged at short notice to provide palliative care for my mother in what turned out to be her final two weeks, the quality of service was simply outstanding.
Our live-in carer was both professional and kind and went above and beyond,
especially in her support at the hour of greatest need. The same is true of the drop-in carer and those who substituted when needed. More than this, we were guided through a difficult process by the highly caring management of the agency and, having been sceptical of the very idea of having a live-in carer, have found ourselves now sad to say goodbye to them. Thank you to City On A Hill for your humanity and dedication in my mum’s final days. We will not forget how you eased her suffering - and also supported us.

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Review from Tina B (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very caring and understanding, as well as being supportive to both Mum and us as a family. This included all carers and management staff. Everything was dealt with in a caring and professional manner.

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Review from Russell G (Son of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

City On A Hill Care were the carers provided through our local NHS. They were to provide care to our mum after she was discharged from hospital with the news that she only had months to live. The care was outstanding. Mum wasn’t someone who normally liked her space to be invaded. She was very independently
minded. But the carers were brilliant. They knew when to give her her space and when to be company. We found all the carers to be very courteous and tidy around Mum's home, to be very understanding of her needs and to very helpful at all times. They were lovely people and we really appreciate the level of care that they gave Mum in her last months.

Reply from Ehinomen E, Registered Manager at City On A Hill Care

Thank you so much. Working with your mother was an amazing experience which we cherish.


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Review from Kurt B (Son of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother required a 24-hour live-in palliative care with additional support 3 x a day.
The level of genuine care and support by the care staff was second to none. They were parachuted into an extremely challenging set of circumstances that were constantly evolving. Yet they remained caring, professional,
and calm when friends and family were struggling to process what was going on.
In the 6 weeks they looked after our mother they did a marvellous job and genuinely improved the quality of Mum's life in her final weeks.
Angels without wings.

Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care

It was our pleasure to have been able to care for your mum.


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Review from Hilary G (Wife of Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the beginning, I was slightly dubious about having a carer living in the house. How wrong I was! Although she had trouble joining us due to transport strikes, her manager was in touch to ease the situation.
My husband's carer was all one could hope for. She was excellent, with good ideas for his
care, professional, friendly, calm and kind. She was concerned to help us cope with my husband's terminal condition and she succeeded so that we were able to keep him at home. She also taught us how to do more to keep my husband comfy when she was off-duty. She also worked well with other professionals - the community nurses and GPs.
Her colleague who joined her 3 times a day, was also a lovely helpful lady. Both are excellent at their jobs and easy to have in our family.

Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care

I am so glad we were able to be of help when needed.


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Review from V F (Wife of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care from each carer sent and has been treated with kindness and compassion.
They have become members of our family each time.
We have had carers now for over six weeks and have experienced no problems with each change over every two weeks.

Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care

Thank you for your review. We are glad that we are able to make an impact and we commit to doing even better.


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Review from Debbie B (Granddaughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have carers 3 nights a week and this has given us rest and confidence in our nan being safe during the night. The carers are friendly, helpful and professional, with there being 2/3 regular ladies that know the family and our nan well and keep consistency. Communication has always been good. Very
happy with City On A Hill Care.

Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care

Thank you, Debbie, it has been our pleasure working with your nan and the entire family. We hope to continue to deliver exceptional service.


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Review from T H (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very professional, knowledgeable and genuinely cared and had a good and trusting relationship with me Mum. Wasn’t sure me Mum would be open to having a carer but her fears were quelled after a short time. Very pleased with how it turned out. Thanks so much to City On A Hill Care!

Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care

Thank you very much for your review and we are glad to be available at such a trying time.


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Review from David R (Son of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had three live-in carers over the month that my father was at home and all of them were caring, respectful of his wishes and kind. He never wanted any fuss, but they were always there when my dad needed food/drink or clearing up.

Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care

The pleasure was ours to look after your dad. Thank you for your kind words.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for City On A Hill Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for City On A Hill Care is calculated as follows: ( (84 Excellents x 5) + (7 Goods x 4) ) ÷ 91 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for City On A Hill Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Ehinomen Eliboh

Job Title: Registered Manager

Our registered manager is Ehinomen Eliboh.


Frequently Asked Questions about City On A Hill Care

What Type of Services does City On A Hill Care offer?

City On A Hill Care offers Home Care.

How many Carers does City On A Hill Care employ?

City On A Hill Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City On A Hill Care to verify any information. View our terms and conditions. City On A Hill Care has an Enhanced Service – more info.