CareUK Living

Victory House, 400 Pavilion Drive, Northampton NN4 7PA
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9.8 18 Reviews
  • CareUK Living, Northampton
CareUK Living provides high-quality home care through a client-centred and service-oriented approach.

The team is trained to provide person-centred care, which begins with an assessment and then a designed personalised care plan suited to the client's needs.

CareUK Living Ltd provides ad-hoc and continuous personal care services to the elderly and disabled. They also provide the most comprehensive personal care available outside of a hospital.

The staff are trained to help clients with a wide range of services including
assistance with eating, bathing/shower assistance, going to the toilet, dressing,
palliative care, carers respite, hospital discharge and live-in care and overnight care.

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Care Provided by CareUK Living

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • CareUK Living Ltd
  • Person in charge
  • Tanatswa Nyamuranga (Registered Manager)

Funding & Fees Guide for CareUK Living

  • Prices

  • Our standard rate of care is £29.02 per hour.

  • Every care package requires an individual look and assessment that ensures that it is personalised to the service user.
    Call us for an assessment and care provision proposal.
    Fees available on request

CareUK Living Reviews (18)

9.8

CareUK Living has a Review Score of 9.8 (9.839) out of 10, based on 16 reviews in the last 2 years. Over all time CareUK Living has 18 reviews.

Overall Experience

  • 15
  • 2
  • 1
  • 0
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Date Published

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Review from Caroline M (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the agency has been very good, and managers have always been very responsive to what my dad needs to adjust the service when required. The carers are kind and respectful, and always cheerful and positive with my dad, even when he wasn't feeling at his best. The service certainly helped
him retain some independence whilst ensuring he had appropriate personal care. It was also helpful for me to have access to the daily notes of the care he received which I found very reassuring.

Reply from Ben Banda, Director at CareUK Living

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our care services. Our team is committed to providing the highest quality of care, and it's wonderful to know that we've made a positive impact. Thank you again for choosing us!


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Review from Claire A (Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My primary carer whom I started with. She's a wonderful caring person whom I appreciate and care about. She's conscientious, hard-working, does things I ask without any quibble, reminds me of meds, and greets me, I love her to bits. Always look forward to seeing her beautiful face.
Evelyn is the sunshine.
Only recently started and, have been a handful of times, lovely personality, caring, and friendly, already have a bond with her, Alice started yesterday she's just amazing. Already impressed with her noting my elbow, and hands, loves my cat, is happy seeing me, and hits it off straight away. 3 amazing carers. The manager is amazing. Always there to help & support me day & night in unearthly hours & calm my anxiety & PTSD the manager has helped me a lot. I've had a lot of care companies in 20 years. Bad care, average care, good care. This is an amazing care & amazing care company run by great managers with great carers. You won't get better care. I teach them, they teach me. We grow together. Love you all.

Reply from Ben Banda, Director at CareUK Living

Thank you for the feedback. Knowing that the care and support we give is appreciated is enough reason for us to keep doing what we do.


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Review from Claire H (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and managers go over and above what we had expected. We are kept updated. One carer is a real credit to the company. All of the carers are extremely professional and caring. The managers have taken phone calls not only out of hours but also when on annual leave.

Reply from Ben Banda, Director at CareUK Living

Thank you for your feedback. One of the things we strive for every day is going above and beyond our call of duty. We are glad this has come through in the service and support to your loved one.


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Review from A O (Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely happy, there is no rush, and was always asked if is there anything more that can be done, at first I was against any care coming in at all, but now I'm glad I did, it has taken a lot of worry from her.

Reply from Tanatswa Nyamuranga, Registered Manager at CareUK Living

Thank you for the feedback. We are happy to hear that you are satisfied with the support you currently are getting.


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Review from Lorraine D (Wife of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have absolutely no problems with carers, they are always friendly and take their time always making sure my husband is clean and fresh, always chatty and nothing is too much for them.. they are on time with a smile on their face. In the short time we've had them we can't fault them. Very pleased we
have CareUK Living.

Reply from Ben Banda, Director at CareUK Living

Thank you. We are glad you are receiving excellent service and are happy with the service provision.


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Review from J K (Mother of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has autism/ADHD and is non-verbal. It can be a real challenge looking after him, as he has very complex needs but careuk are great with him. They understand him and take such good care of him. He looks forward to going out with them and has a really good relationship with his carers.
It helps
us as a family, knowing that our son is in the hands of such warm and attentive carers. It allows us to relax and have some respite. We are very happy!

Reply from Ben Banda, Director at CareUK Living

Thank you for the feedback. We are glad to know the support is going very well. Thank you again for trusting us with your son.


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Review from C T (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Your care plan on the current app bears little resemblance to the original arrangements as discussed when originally put in place. Recent reports have mentioned the client being sad and the carer told her that she would inform her family, which has not happened. As we didn't get the reports very early
it was not possible to make contact and reassure her. I know you can only do what the client will allow but as was said originally your carers can be very persuasive. I don't think they are aware that a lot of what is said to them is not true, especially about going to a care home. We are struggling at the moment with her taking tablets and hopefully, this will be changed soon as we are discussing it with her doctor surgery and I will keep you informed. She doesn't recognise the different carers that come and thinks they are the same person most of the time.

Reply from Tanatswa Nyamuranga, Registered Manager at CareUK Living

Thank you for your feedback. We have noted your concerns and we will continue to engage with you to address some of the ongoing issues highlighted. We would also like to encourage you to continue using the APP as instructed to get up-to date information.


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Review from Eman E (Mother of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareUK Living has been outstanding in taking care of my son. Their professional and dedicated team shows genuine care and support. My son is happy and well-looked after, thanks to their compassionate service.

Reply from Ben Banda, Director at CareUK Living

Thank you for your feedback. We strive for professionalism to ensure every service is delivered to the highest standard.


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Review from Christopher H (Son of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with care and dignity by every member of the team, we looked forward to seeing them each time they visited. They were polite, courteous, attentive and provided the highest quality of care with impressive attention to detail. They were perceptive and sensitive in making conversation which
was skilled. The manager was on call at all times, extremely helpful and swift to respond to any queries. A very professional provider, we are very sorry to see them go.

Reply from Tana Nyamuranga, Registered Manager at CareUK Living

Thank you for the feedback, Chris. It was a pleasure supporting you and Mum. Do get in touch with us should you ever require our support in the future.


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Review from Samantha M (Wife of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all amazing, friendly and so good at what they do. My husband is so much better with them around he is more chatty and engaged. These staff are a credit to the company as they work hard and have been a godsend to us.

Reply from Tana Nyamuranga, Registered Manager at CareUK Living

Thank you for the feedback Samantha. We are happy to hear that the support is having a positive impact.


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Review from Emily S (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from one member of staff in particular and the team far surpassed our expectations.
As a family, we have found communication with various medical departments and council agencies, an absolute minefield, but one member of staff supported us throughout, supporting applications for increased
care needs and providing our whole family with invaluable support, during the last few weeks of our fathers’ life.
The whole team treated Dad, with such skill and care, matching their temperament to his cantankerous personality, we were very impressed.
At a time when we felt abandoned by the local GP, the care team made a very difficult situation, much more bearable and I will never forget their generosity and kindness.
Sending love to that one member of staff and the whole team, if only we had been introduced to you sooner!
Best wishes from the whole family.

Reply from Jacqueline Banda, Director at CareUK Living

We are so happy to have been able to share special moments with Dad and the family. Best wishes from the CareUK Living Team.


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Review from A B (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we had a few issues to start with, when I brought them to the attention of a member of staff, in particular, they were quickly dealt with, Mum's main carer is polite and efficient and Mum likes her, they always leave everything tidy.

Reply from Ben Banda, Director at CareUK Living

Thank you for the feedback and for bringing to our attention the things that were not right. We aim to always provide person-centred support and care. I am glad the issues we resolved promptly.


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Review from Dawn P (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service that you have provided, all the staff were always polite, kind and caring and having an app to help keep track of Mum's progress was an added comfort knowing she's being looked after.

Reply from Ben Banda, Director at CareUK Living

Thank you. We are happy the care and support being given to mum is recognised and appreciated.


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Review from T R (Son of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the current level and standard of care my mother receives. She is always clean and tidy, and her home is well respected. Carers are always polite, and most importantly show care and compassion towards my mother. Communication between office staff, carers and family is very good.

Reply from Ben Banda, Director at CareUK Living

We are so glad to hear the support we provide is appreciated.


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Review from Lesley T (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all of the carers who I have met, when at my mother's house, have been very kind, caring and polite, they are all very friendly and are willing to talk about Mum's needs. I am extremely pleased with the care and service they give.

Reply from Ben Banda, Director at CareUK Living

We are glad to hear you are happy with the care and support being provided.


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Review from M R (Mother of Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased with the service I received from this business. They went above and beyond to help my family. Thank you.

Reply from Ben Banda, Director at CareUK Living

Thank you. It is always a pleasure to hear our people uphold our ethos of going above and beyond our call of duty.


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Review from A H (Mother of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been extremely friendly and helpful and understanding.

Reply from Ben Banda, Director at CareUK Living

We are glad you are happy with the care and support being provided. We aim to continue providing a responsive service that meets with your support needs.


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Review from Craig G (Father of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's care staff are very friendly, helpful and professional and have developed a good relationship with my daughter, who is always happy to see them. Management has shown great flexibility in care arrangements, even at short notice to suit our circumstances and communication from management
has been very good. The company has made a positive difference to my daughter's quality of life in a short space of time, so I am very happy with the service.

Reply from Ben Banda, Director at CareUK Living

Thank you. We'll always be committed to providing quality care that makes a difference for our service users and their families.


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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for CareUK Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for CareUK Living is calculated as follows: ( (80 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareUK Living is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Ben

Ben Banda

Job Title: Director

Joined: 2021

Ben is the co-founder of CareUK Living Ltd. A seasoned senior business executive with over 15 years of managing organisations at a senior level and very passionate about care. He is a qualified Human Factors Specialist, and still currently consults in areas of safety, risk and compliance, aviation medicine, and business systems. Ben is a qualified Chartered Manager.


Ben spends a lot of his time volunteering in the community of Northampton, and also works as a Pastor for his local church.


Tanatswa

Tanatswa Nyamuranga

Job Title: Director (Registered Manager)

Joined: 2021

Tanatswa (Tana) is a qualified RN (Mental Health) with over 10 years of experience. She has held various roles in the health sector including domiciliary care services and supported living. Tana is a Clinical Nurse Specialist (CAMHS Crisis Clinician) with hands-on experience working with learning disabilities, children, adults, and older people suffering from various mental health conditions. Over the years has gained extensive experience in providing high-quality patient-centred care. As co-founder of CareUK Living, Tana is committed to safeguarding and promoting the welfare of all our service users.


In her spare time, Tana enjoys travelling and loves her shoes and handbags.


Paul

Paul Cantillon

Job Title: Non-Executive Director

Joined: 2023

Paul is a Director of businesses, advising in areas of operations management, client and customer service, business processes and procurement. At CareUK Living Paul advises on contract management, procurement and client retention.


Frequently Asked Questions about CareUK Living

What Type of Services does CareUK Living offer?

CareUK Living offers Home Care.

How many Carers does CareUK Living employ?

CareUK Living employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareUK Living to verify any information. View our terms and conditions. CareUK Living has an Enhanced Service – more info.