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Divine Healthcare Solutions has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Divine Healthcare Solutions has 3 reviews.
Review from Barbara T (Wife of Client) published on 4 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Diana Hanson, Director at Divine Healthcare Solutions
Thank you so much for your kind words and thoughtful feedback. We are truly honoured to support your husband, and it's wonderful to hear that our team's dedication, professionalism, and positive spirit are making a difference in your lives. Our carers take great pride in providing compassionate and respectful care, and your recognition of their effort means a great deal to them and to all of us at Divine Healthcare Solutions. We're also grateful that you shared this experience with the council - your satisfaction truly motivates us to uphold our high standards. We'll continue to ensure that your husband receives the very best care. We will share your wonderful feedback with our carers, and the entire team will be inspired to maintain their high standard of service. Thank you again for your encouragement and trust in our team. From the whole team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pete C (Son of Client) published on 22 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Diana Hanson, Director at Divine Healthcare Solutions
Thank you for your positive review of Divine Healthcare Solutions. We are thrilled to hear that you had a great experience arranging home care for your mother and that the management team went above and beyond to make sure everything was explained clearly and to address any concerns.
Thank you for recommending Divine Healthcare Solutions to others in need of exceptional personal home care. Your feedback will undoubtedly be helpful for individuals seeking reliable and compassionate care services. The team at Divine Healthcare Solutions appreciates your kind words and is grateful for the opportunity to serve you and your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caitlyn W (Daughter of Client) published on 25 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Divine Healthcare Team, Management Team at Divine Healthcare Solutions
Thank you so much for your heartfelt review of Divine Healthcare Solutions. We are delighted to hear that the care provided for your mum was superb and that you had a positive experience right from the beginning. It's wonderful to know that our team welcomed you warmly and kindly, ensuring that you felt supported and comfortable from the moment you reached out to them. Taking the time to thoroughly explain everything and address any concerns you had demonstrates their commitment to providing excellent care and ensuring your satisfaction with the plan. We appreciate your high recommendation to others in need of exceptional healthcare. Your endorsement is a testament to the dedication, expertise, and compassion exhibited by the entire team. Knowing that they made a significant difference in your lives is incredibly rewarding for them. Thank you once again for sharing your positive experience, and please don't hesitate to reach out if you ever need further assistance in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for Divine Healthcare Solutions is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Divine Healthcare Solutions is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Divine Healthcare Solutions is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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