Haven Care Solutions

The Old Mill, Boston Road South, Holbeach, Spalding PE12 7LR
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9.6 17 Reviews
  • Haven Care Solutions, Spalding
Haven Care Solutions is a trusted home care provider delivering a wide range of services to people living in Peterborough.

Their aim is to support as many people as possible to stay in the comfort of their own homes for as long as possible with the help of compassionate, discreet and dignified care. They do this by employing valued team members who are kind, compassionate and want to make a difference in their local community. Every team member is thoroughly vetted and trained, and each is appreciated and rewarded for their hard work.

Care services range from personal care to respite or convalescence care to specialist care for complex needs. Whatever support you need, your care plan will be tailored to your support needs, preferences and goals in receiving home care. You’ll be supported by real people every step of the way as they get to know you as an individual, build your care plan and match you with carers with whom you can build a real, trusting friendship.
Get in touch with the friendly team at Haven Care Solutions today for a chat about how they can support you.

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Care Provided by Haven Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Haven Care Solutions Ltd
  • Person in charge
  • Ruth Kanda (Registered Manager)

Funding & Fees Guide for Haven Care Solutions

  • Prices

  • From £22.00 per hour

  • Please contact for more details

Haven Care Solutions Reviews (17)

9.6

Haven Care Solutions has a Review Score of 9.6 (9.577) out of 10, based on 11 reviews in the last 2 years. Over all time Haven Care Solutions has 17 reviews.

Overall Experience

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Date Published

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Review from Gary E (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven Care are a genuine care company, that actually do care. The staff are genuinely kind hearted, caring compassionate people. Providing care in someone's home is a much harder thing to do than most may realise. It takes a great deal of patience, skill and determination. When things go wrong, which
they inevitably will, supporting people with dementia and mental health issues, Haven Care take on board concerns and adapt to help where they can. Most care companies say they do this, but Haven Care actually do.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much. We feel privileged supporting your mum in her own home.


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Review from Teresa A (Sister of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at Haven Care Solutions is amazing. She is professional, capable, friendly and thorough. She deals with any issues that arise promptly and efficiently. The team of carers that go into my brother are so friendly and positive and I like that my brother has continuity of carers. The timekeeping
is excellent and the carers arrive when the should and not at totally random times of the day. I cannot recommend this company, the manager and carers enough. It's a shame that other Care companies do not take a leaf out of Haven Care's book on how to look after our most vulnerable people.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much. We feel privileged to support your brother in his own home.


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Review from M C (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the standard of care throughout very good. All staff very helpful and caring. Nothings too much trouble.

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Review from Angie B (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of the care team is very professional and talks to Mum in such a warm, caring way, to find out what she needs. It is very easy to approach her to ask her to sort out any changes needed. We have found her so human and compassionate.
The care team arrive with so much positivity and big smiles,
they make Mum laugh and put her at ease whilst her personal care is being done.
They treat her with incredible respect and dignity and explain everything they are about to do to her.
The carers are always approachable and eager to help out in any way. I am relieved to leave Mum in good hands for the excellent care she is receiving.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you so much, Angie, for the lovely message. It is such an honour to support your mum.


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Review from Stuart W (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been very professional and give excellent care to my mother and she always says how much she likes the carers who visit her. They treat her with dignity and respect and are very good at communicating with us. There is a dedicated messaging group which is excellent so everyone
is involved and informed as well as by email and telephone when necessary. We feel that my mother is in safe hands.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much for the review and it is our pleasure to support your Mum.


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Review from David C (Son of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept informed and the carers go out of their way to help.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much for your review, it is a pleasure supporting your mum.


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Review from Jody C (Daughter of Client) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had two bad experiences with the care companies I have used previously so was guarded as I was exhausted mentally and physically, I too am disabled. We had to have a meeting with the social carer lady who helped get the care companies and the current care manager. The manager I found out at the
meeting was ready to stop all care for my mum because she felt I was rude and too demanding but once I explained what needed to happen she saw a difference and understood my ways. Since this meeting, things have improved but it still isn't care to my standard. They all lack common sense, food that is out of date isn't checked. They don't tell me when things run out and I do Mum's shop every week. I was asked to back off, I have but they lack something.

Reply from Ruth Kanda, Registered Manager at Haven Care Solutions

Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously. We are sorry to hear about the experiences you had from previous care companies that you were not happy about. We are also grateful of the positive outcome from the meeting held. We advocate for such meetings and hope to have more in future. As you highlighted these two issues, we have since put systems in place and hope by working together, the systems will work well. We will continue to work with you in giving best care to your loved one. Our aim is to provide the best possible care to those we support, and it is something we take very seriously.


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Review from Syliva L (Wife of Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Reliable and caring.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much for the review. Its a pleasure supporting your loved one.


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Review from Vilia T (Wife of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brought professionalism and laughter into a sad situation. Dignity was maintained at all times. Nothing was too much trouble, we could not fault them, excellent.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much Vilia. It was a pleasure supporting your loved one.


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Review from Sharline C (Daughter-in-law of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Haven Care Solutions treated my father-in-law with care and dignity. He came home to us on end-of-life care and having the staff at Haven Care Solutions with us made that period of time bearable because of the outstanding level of care they provided. The thanks that we offer will never
seem enough because of the support they offered not only to my father-in-law but to us as a family too. Thank you!

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much, Sharline. It was such a pleasure to meet and know your family.


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Review from Karen B (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all my carers and their support for myself. They even have time to chat with me.

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Review from Susan T (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the quality of care.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you for your review. It's a pleasure supporting you every day.


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Review from T D (Daughter of Client) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers have come at short notice to provide care for my mother so far we have met only three, two men and one lady, to which I have found they have been very helpful, understanding and kind. Very caring and knowledgeable in their own fields of care. I have found them to be very polite and leave
me notes if they need anything as requested by myself and likewise, I do the same, which seems to work well.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much. It's our pleasure helping your mum.


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Review from Barbara B (Wife of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with carer on all levels, very knowledgeable very professional and very kind.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you so much for entrusting us with the care of your husband.


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Review from Elizabeth Y (Next of Kin) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all of the care from staff at Haven Care Solutions.

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Review from J H (Daughter of Client) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Haven Care Solutions staff are extremely friendly, efficient and caring. They keep me informed of any issues or needs (food, shopping etc_ but will also go over and above to help with anything else that is required. My life is less stressful since Haven Care Solutions Have taken over my father's
care.

Reply from Ruth Kanda, REGISTERED MANAGER at Haven Care Solutions

Thank you very much. It's nice working with your family.


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Review from Kenneth H (Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good treatment, very punctual!

Reply from Ruth Kanda, Registered Manager at Haven Care Solutions

Thank you very much Ken. It is our pleasure to support you.


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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Haven Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Haven Care Solutions is calculated as follows: ( (52 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 65 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Haven Care Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Haven Care Solutions

What Type of Services does Haven Care Solutions offer?

Haven Care Solutions offers Home Care.

How many Carers does Haven Care Solutions employ?

Haven Care Solutions employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haven Care Solutions to verify any information. View our terms and conditions. Haven Care Solutions has an Enhanced Service – more info.