Restcare

Office 4 Floor 2, Westgate House, Harlow CM20 1YS
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8.0 1 Review
  • Restcare, Harlow
"Rest Care: the Best Health Care, Personalised for You

Step into a world of unparalleled care with Rest Care, where compassion is blended with expertise to provide you with the best health care tailored to your individual needs. The comprehensive range of services encompass clinical, domestic, companionship, and mental health support, ensuring every aspect of your well-being is attended to.

With Rest Care, you're not just a client; you're part of the family. The dedicated team of caregivers is committed to delivering personalised care with warmth and professionalism, right in the comfort of your own home.

Experience the difference with Rest Care: where excellence meets compassion, and your health is top priority.

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Care Provided by Restcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Restcare Ltd
  • Person in charge
  • Gloria Monday (Manager)

Funding & Fees Guide for Restcare

  • Prices

  • £30 per hour standard fees

  • Prices can be varied between. Services

Restcare Reviews (1)

8.0

Restcare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Restcare has 1 review.

Overall Experience

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Date Published

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Review from Mark A (Son of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Restcare was a supportive, kind and knowledgeable team of carers looking after our 93-year-old 'Nan' after a fall. Restcare assured us that any care was possible. We chose full-time care. They washed/showered her, gave her medication, and met all her day/night needs. They prepared food and drinks and
cleaned her flat. Most importantly, they got her mobile, meeting her friends and making tea for all. They also took her to church. Restcare would organise and liaise with the GP if medications were needed or if district nurses were required. Before Nan passed, an amazing carer went with her to hospital, and waited until we could arrive. As a retired nurse, I was so impressed by the carers who looked after Nan and the whole setup. We had the comfort and knowledge of knowing Nan was never alone and could live in her own flat, enjoying eating, socialising, and mobilising. We had access to a daily record of Nan's care, from what she ate to her daily activities. We highly recommend Restcare.

Reply from Gloria, Manager at Restcare

Thank you so much for taking the time to share such a heartfelt and detailed review. We're deeply touched by your kind words and are honoured to have had the opportunity to care for your Nan. It means the world to us to know that our team provided the support, companionship, and care she needed to live comfortably and happily in her own home. Please accept our deepest condolences on the passing of your Nan. It was our privilege to care for her, and we're grateful to have been part of her journey. Thank you for your recommendation and for entrusting us with her care. Your words inspire us to continue providing the highest level of care and support to all the families we serve.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Restcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Restcare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Restcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Restcare

What Type of Services does Restcare offer?

Restcare offers Home Care.

How many Carers does Restcare employ?

Restcare employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Restcare to verify any information. View our terms and conditions. Restcare has a Platinum Service – more info.