Brooks Health and Care Ltd

8 Juniper Walk, Kempston, Bedford MK42 7SX
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9.1 7 Reviews
  • Brooks Health and Care Ltd, Bedford
Brooks Health and Care Limited will be offering domiciliary care to residents with mild to complex needs living in Bedfordshire County Council.

Brooks Health and Care Limited will focus on providing domiciliary care for people aged 18 years and above living with mild to complex care needs. This provision for these individuals enables them to live a more independent life and is, therefore, a stated priority for social care in England.

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Care Provided by Brooks Health and Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Brooks Health and Care Ltd
  • Person in charge
  • Barbara Faduola (Manager)

Funding & Fees Guide for Brooks Health and Care Ltd

  • Prices

  • Homecare Service hourly rates: £20-£25 per hour
    Live-in Care weekly rates: £770-£1200
    Respite Care: To be discussed with the Client after an assessment
    Overnight Care: To be discussed with the Client

  • Fees are to be confirmed after consultation with Clients.


    Fees charge will depend on the care needs required by the clients.

Brooks Health and Care Ltd Reviews (7)

9.1

Brooks Health and Care Ltd has a Review Score of 9.1 (9.128) out of 10, based on 6 reviews in the last 2 years. Over all time Brooks Health and Care Ltd has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

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6
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Review from S G (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overnight service. Gave my Mum confidence to stay in her own home. Kind and caring plus extremely capable. Fully qualified and vetted which gave us confidence as a family that Mum would be safe overnight

Reply from Barbara Faduola, Registered Manager at Brooks Health and Care Ltd

Thank you for your honest feedback. We are delighted that we were able to deliver.


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Review from C S (Wife of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that Brooks Health and Care Ltd listen to my specific requests for help for my husband, and the carers who come here are understanding, compassionate and competent.

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Review from A T (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the carer very helpful and always ready to provide for my father's needs.
They will take my father to be with my mother in a care home, so they can have dinner together and then bring him home again. Much appreciated. Would recommend the company to anyone.

Reply from Toluwatope Olabiyi, Manager at Brooks Health and Care Ltd

We are sincerely grateful for your positive feedback and for taking the time to share your experience with our services. It is heartwarming to hear how our carer has made a meaningful difference in your father's life, ensuring that he is well-cared for and can enjoy precious moments with your mother. Our team is dedicated to providing compassionate and personalised care, and it's rewarding to know that this commitment is reflected in the support your father receives. Your recommendation is the highest compliment we could receive, and we are honoured that you would endorse our company to others. Please know that we are here for your father and your family, and we look forward to continuing to provide the level of service you have come to expect from us. Thank you once again for your trust and support.


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Review from Gillian B (Daughter of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had home care for two weeks for my mother following her time in hospital. It is early days to comment but overall we have been pleased with the care that they have provided. Difficult to give a more detailed report as we have had a variety of carers up until now.

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Review from B B (Client) assisted by family/friend published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and punctual service. The carer is friendly, polite and helpful, would recommend your service to other clients.

Reply from BARBARA FADUOLA, Manager at Brooks Health and Care Ltd

We really appreciate your positive comments towards our delivery of care and professionalism.


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Review from Tanya M (Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One particular staff member has been my carer for a while now. She’s always on time and cheerful. She’s very understanding and caring and tends to all of my needs. I was worried about my personal care with the stranger as I have catheters et cetera, but she handles it all very professionally. She also
helps me to be better than I am, with exercise. Unfortunately, I’m moving and can’t take her with me, but anybody that gets a chance to have her, you lucky duck.

Reply from BARBARA FADUOLA, Manager at Brooks Health and Care Ltd

Thank you for your great comments, I will really miss you dearly and I hope you find a better carer that will understand your routine. You are a wonderful client and Brooks team will miss you.


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Review from Michael G (Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This lady has helped to care for only three to four months but from the outset, she stamped her mark on my home. Prior to her arrival, I had a succession of carers which was very unsettling. This lady has an established interest in it becoming a success story. She has the ability to manage her own workload
efficiently as well as that of her staff, she has a cheerful demeanour which helps to relate to a wide range of different customers. Although my knowledge of her and her abilities is still very limited, there is nothing in her personality or work ethic that has caused me to question my decision to take her on.

Reply from BARBARA FADUOLA, Manager at Brooks Health and Care Ltd

Thank you for your kind and positive comments and we will continue to deliver quality care.


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Current Review Score: 9.1 (9.128)

Overview of Review Score

The Review Score of 9.1 (9.128) out of 10 for Brooks Health and Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for Brooks Health and Care Ltd is calculated as follows: ( (22 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brooks Health and Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Brooks Health and Care Ltd

What Type of Services does Brooks Health and Care Ltd offer?

Brooks Health and Care Ltd offers Home Care & Nursing Care.

How many Carers does Brooks Health and Care Ltd employ?

Brooks Health and Care Ltd employs 109 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brooks Health and Care Ltd to verify any information. View our terms and conditions. Brooks Health and Care Ltd has an Enhanced Service – more info.