Bela Home Care

161 Smallfield Road, Horley RH6 9LR
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9.5 5 Reviews
  • Bela Home Care, Horley
Bela Home Care stands as a beacon of compassionate and professional domiciliary care services, covering Horley, Surrey, and surrounding areas. With a commitment to enhancing the lives of those they serve, the dedicated team delivers tailored care solutions to meet the unique needs of each individual, fostering independence and dignity within the comfort of their own homes.

The team, comprised of skilled caregivers and support staff, is passionately devoted to providing exceptional care that goes beyond mere assistance with daily tasks. Whether it's personal care, companionship, medication management, or specialised support for those with dementia or disabilities, caregivers are trained to offer attentive, respectful, and person-centred care.

Bela Home Care understands the importance of continuity and reliability in caregiving. That's why they strive to forge strong bonds of trust and companionship with clients and their families, ensuring peace of mind and a sense of security with every visit.

With a focus on holistic well-being, the team goes the extra mile to promote physical, emotional, and social wellness for clients, empowering them to lead fulfilling and meaningful lives in the comfort of familiar surroundings.

Discover the difference that compassionate care can make with Bela Home Care. Contact the team today to explore their personalised care solutions and embark on a journey towards enhanced quality of life.

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Care Provided by Bela Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bela Home Care Ltd
  • Person in charge
  • Ana Bela Chapman (Owner / Registered Manager)

Funding & Fees Guide for Bela Home Care

  • Prices

  • Fees upon request

  • Fees upon request

Bela Home Care Reviews (5)

9.5

Bela Home Care has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Bela Home Care has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
1
5
0

Review from Melanie M (Daughter of Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care my mother receives is outstanding and enables her to remain in her own home. She is treated with dignity and compassion and he views are valued. Communication is excellent, and her regularly reviewed care package is customised to meet her needs. Not only do her carers look after
her, but they also have fun - singing songs and chatting with her. The company is well-managed and any concerns are dealt with quickly. We can't speak highly enough of them.

Staff

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Management

Treated with Dignity

Value for Money

Review from Heather M (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bela Homecare has been supporting my dad for a few months. All the ladies who visit him for help with personal care are lovely, respectful and have a laugh with dad. We had an unfortunate experience with an agency I tried before, they just couldn’t get on with him. They weren’t patient enough, often
pushy and implied he was too far gone to help at home saying a care home was the only option.
Funny, how wrong they were as since using Bela Homecare there have been no difficulties with my dad. The four ladies who visit him take their time to reassure him and make him feel comfortable and at ease. As well as personal care they often make him tea and sometimes breakfast. They are certainly winning with their approach to caring for the elderly, they’ve helped so much and it’s relieved stress for me too. I’m so happy I found them.

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Review from David B (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using Bela Homecare for over a year now and I have been extremely impressed. Every one of the carers who has visited my mum has been wonderful. The carers clearly all really care about their clients and take time to get to know them. They all go the extra mile to provide true care, friendship
and support.

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Review from Angela I (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bela Homecare have been helping support my Mum with a couple of visits a week to help her shower. They have been really flexible and helpful in meeting her needs and I have been really grateful for their kind and professional support.

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Review from Val J (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 103 years old and cannot move. She has four carers a day and these are mostly the same two carers, so they know her every need. They are lovely with her and she could not be in better hands.
They re-order her incontinence pads from the NHS and also order her meds from her Dr’s, so these
jobs are taken off my hands.
It is very easy to communicate with Bela Homecare if I need to. I receive an immediate response.
Shopping lists are left for me so I know what she needs.
When I was on holiday recently I sent an email every day and one of the carers replied each time on my mother’s behalf.
Before using this agency I had a constant headache with previous ones, including stealing, when I had to call in the police.
If it weren’t for Bela Homecare I feel as if I couldn’t cope any more and my mother would have to go into a home which she really doesn’t want.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Bela Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bela Home Care is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bela Home Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Bela Home Care

What Type of Services does Bela Home Care offer?

Bela Home Care offers Home Care.

How many Carers does Bela Home Care employ?

Bela Home Care employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bela Home Care to verify any information. View our terms and conditions. Bela Home Care has an Enhanced Service – more info.