LUNA 3-6-5 Healthcare Services

Melbourne House Business Centre, 36 Chamberlain Street, Wells BA5 2PJ
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9.2 11 Reviews
  • LUNA 3-6-5 Healthcare Services, Wells
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Care Provided by LUNA 3-6-5 Healthcare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Luna 3-6-5 Healthcare Services Ltd
  • Person in charge
  • Dumoluhle Nkiwane (Manager)

Funding & Fees Guide for LUNA 3-6-5 Healthcare Services

  • Prices

  • £28.75 per hour week rate .
    £32.45 per hour weekend rate .
    waking nights £34.00 per hour week and weekend rate
    Bank holidays are time and a half
    Christmas eve , Christmas day , New Years eve and New Years Day are charged double rate .

  • We charge shopping , hospital support hourly rate plus mileage 0.45p/mile
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LUNA 3-6-5 Healthcare Services Reviews (11)

9.2

LUNA 3-6-5 Healthcare Services has a Review Score of 9.2 (9.195) out of 10, based on 7 reviews in the last 2 years. Over all time LUNA 3-6-5 Healthcare Services has 11 reviews.

Overall Experience

  • 5
  • 5
  • 1
  • 0
  • 0

Date Published

11
3
3
7
4

Review from Rosemary A (Daughter of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after by her carers who are kind and considerate to her needs. She gets on well with them and is happy with the overall service they provide.

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Management

Treated with Dignity

Value for Money

Review from Sarah B (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact in February 2024, the team at Luna 3-6-5 have always been very professional and responsive. They very quickly responded to Mum's needs giving us the confidence to care for Mum in her own home. We value the continuity of carers and the relationship that the team have built with
Mum, Dad and the wider family. The team are responsive to feedback, helping us to adapt to Mum's care needs. We particularly value the dignity, respect and kindness that the team shows to Mum in providing her personalised care and support to Dad. Thank you.

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Value for Money

Review from J B (Wife of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all very proffessional, kind and helpful. I like the fact that we have men as well as women to help with my husband's care. Timekeeping is usually good, except when road and weather conditions cause problems.

Reply from Dumoluhle Nkiwane, Registered Manager at LUNA 3-6-5 Healthcare Services

Thank you so much for kind words!Your satisfaction is our top priority, and it's wonderful to know that our team made a difference in your journey.


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Review from A R (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received input since December 2023. All members of staff are polite, caring and treat Mum with dignity.
Having a regular group of carers provides consistency meaning Mum has been able to build a relationship and trust in them.
Morning and evening calls give me some respite as I am now
a full-time carer.

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Review from J H (Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Contact with management team is very good. Timekeeping is good and meets my needs. The carers are all coloured which is a new experience for me. I am learning a lot from them about their culture and care for their family and respect for their elders.
They are kind, helpful, gentle and respectful. They
listen to requests and try to please where they can. I am very grateful for their help and assistance.

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Review from G R (Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the care staff are very pleasant, caring kind and very patient.

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Management

Treated with Dignity

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Review from Daniel W (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning the staff were very caring and the management was flexible, in working with my sister and I to provide the right level of support for my mother.
My mother responded well to the very personable and ‘warm’ approach of the staff, who she soon perceived as friends as well as carers.
This aspect was really important for her psychological/ mental health.
My mother's physical care needs were well met at all times.
On the morning my mother died the manager was very supportive of our family, being there for us throughout a difficult morning and showing a compassionate attitude.

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Review from Jennifer J (Daughter of Client) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Luna 3-6-5 were very kind, accommodating and flexible with my father's care. When he came out of the hospital, we didn't know the level of care he would need, and the agency did its best to help us out. The staff were professional and friendly.

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Review from Chris R (Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reading this review suggests you have had the same anxiousness, stressfulness and worry of arranging a care package for a loved one. From our initial interview in Care Home through arranging an Occupational Therapist, home appraisal and financial implications Luna 3-6-5 have been nothing short of a
blessing.
Mum is now home and apart from the obvious and expected time for her to get used to this new regime she is happier and healthier at home with Luna's care package.
Any problems are discussed patiently and professionally with the Manager and ourselves until we are all happy and constantly move forward with an ever-increasing and personalised care package.
Thank you all for an easier, less stressful and happier life for my mum, me and my siblings.

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Review from S W (Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was full time carer for my partner, and then broke my hip late one evening. Luna was contacted by my son to visit my partner four times a day while I was in hospital, and then blended care on the same basis when I was discharged home for recovery. We regularly see the same carers for continuity, and
they are highly professional, warm and friendly. They have helped make a distressing and stressful situation so much better, they always have time to talk and reassure us, and give excellent care. Highly recommended.

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Treated with Dignity

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Review from David C (Son of Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Luna-365 have been easy to deal with, easy to contact and willing to come and meet us in person when we needed confirmation/reassurance. Staff have always been courteous and friendly and very professional.

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Current Review Score: 9.2 (9.195)

Overview of Review Score

The Review Score of 9.2 (9.195) out of 10 for LUNA 3-6-5 Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for LUNA 3-6-5 Healthcare Services is calculated as follows: ( (26 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for LUNA 3-6-5 Healthcare Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about LUNA 3-6-5 Healthcare Services

What Type of Services does LUNA 3-6-5 Healthcare Services offer?

LUNA 3-6-5 Healthcare Services offers Home Care.

How many Carers does LUNA 3-6-5 Healthcare Services employ?

LUNA 3-6-5 Healthcare Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact LUNA 3-6-5 Healthcare Services to verify any information. View our terms and conditions. LUNA 3-6-5 Healthcare Services has a Basic Service – more info.