KML Kare Ltd

The Town Hall, High Street East, Wallsend NE28 7AT
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Top 20 award
9.8 40 Reviews
  • KML Kare Ltd, Wallsend
KML Kare Ltd gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.

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Care Provided by KML Kare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • KML Kare Ltd
  • Person in charge
  • Kay Richmond (Registered Manager)

KML Kare Ltd Reviews (40)

Total of 40, showing 1-20
9.8

KML Kare Ltd has a Review Score of 9.8 (9.815) out of 10, based on 32 reviews in the last 2 years. Over all time KML Kare Ltd has 40 reviews.

Overall Experience

  • 32
  • 7
  • 1
  • 0
  • 0

Date Published

40
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18
32
8

Review from M P (Son of Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the care provided. The girls go above and beyond to give the best care experience.

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Review from P N (Client) assisted by family/friend published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are very helpful, do most of what I require and are nice.

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Review from G M (Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time with any carers and I was very nervous. There was no reason to be. My carers have been friendly and always come into my home with a smile and time for a little update on whats happening on the outside world.
They are always very caring and nothing is too much trouble for them. I love to
see them for the little chats and banter that we have. I feel very lucky to have the carers I have, they are a wonderful bunch of people who are doing a brilliant job looking after my care needs.

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Review from S H (Daughter of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has a good relationship with her carers. They are always helpful and understand and explain any concerns with me. I feel happy most of the time knowing my mam has these girls looking after her. I know this helps me a lot when I am away from my mam.

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Review from S G (Daughter of Client) published on 18 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at KML Kare LTD have been amazing with my mum, she is not always the easiest of people and her condition has affected her greatly. The staff always manage to settle her and make her laugh and relax. The familiar friendly faces have made things so much easier. She may not always remember their
names, but she always says how lovely and caring they are. They have also been a massive support to Dad. It helps him on difficult days to have them coming in, often deflecting confusion and giving them both a friendly face to have a conversation with and help them both get through difficult days. When as a family we were on holiday, it helped hugely to know they were in safe hands daily.

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Review from W H (Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had two particular carers for nearly a year now and I am over the moon with them. They always come on time and have polite manners. Always chatty and bring a smirk to us. Excellent carers, always trying their best.

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Review from K A (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My poorly mam was allocated care from KML and we were worried how it would go, having strangers come in to do personal care. We soon got to know the team who came in 4 times a day to shower, dress, feed and give meds. All of the ladies we had visit were wonderful, reassuring and caring without exception.
They cared for Mam in a very discreet manner and got to know her likes/ dislikes quickly. They reassured her when she was feeling poorly or confused and had a chat and laugh with her on her good days. Very professional at all times, I would not hesitate to recommend this company to anyone, in fact I already have! Communication between the ladies, their office and myself was clear and easy too.

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Review from Susan G (Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up to now, I have always had a very positive experience with the staff of KML Kare. The girls are always very pleasant and friendly. They work very quickly and efficiently.

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Review from R D (Daughter of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great with my mam. Very caring and understanding.

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Review from Robert M (Husband of Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful carers.

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Review from E T (Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are excellent, but the organisation is somewhat faulty - times are inefficient and due to rotas not being corrected, can be two to three hours late. The carers are an impressive team.

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Review from Gillian E (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided by the carers, the staff are a credit to your company, very caring, attentive to the needs of my elderly and very infirm Mother, extremely helpful, goes above and beyond, nothing is too much trouble.

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Review from Pamela O (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We want to praise the carers at KML, especially one staff member in particular who went above and beyond with her care of my mother. She built up trust and a great rapport with my mother and family, we actually looked forward to her coming. At the beginning obviously we were trying to get into a routine,
we asked if the staff member could be the permanent carer through the manager, as this was a very difficult time for us all and wanted continuity and calm. The manager agreed to this saying obviously when the permanent carer was off another staff member would step in. Everything seemed to be on track and running smoothly, we texted the manager to make sure everything was in place before I left on the Wednesday, but she never bothered to answer my text, up to this day. The staff member we wanted to be the permanent carer never came again even though we were told she would be the primary carer for my mum. Sadly my mother passed away in the early hours of Tuesday morning 23/4/24. When you deal with the management, my advice is get your wishes in writing. The staff member we wanted to be the permanent carer made a difficult situation bearable, she is a credit to KML.

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Review from C J (Next of Kin) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The next of kin would like to thank all of the carers who attended to help with my husband/our dad. The team were always there to provide help and support. It was lovely to have some banter during a difficult time. There was a running joke of 'What time will you be back?' which always brought a smile
to everyone.
Thank you to all concerned and keep up your good work. Our dog misses giving you all a loud welcome!

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Review from H K (Daughter of Client) published on 6 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KML Kare have been involved with caring of my dad for over a year now. It was hard for him to adjust at first but the lovely ladies and gent who have been helping him soon put him at ease. He now looks forward to them coming and not just to help him with day-to-day things but the laughter and banter
they share. KML don't just provide the essentials for my dad they keep his spirits up and the will to carry on. Thank you to all the staff you are all so appreciated beyond words, thanks again.

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Review from J S (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of uncertainty for our family on the return of my mother from hospital, we have found the carers to be very friendly and empathetic with her situation. They are very helpful and aware of my mother’s needs. They are punctual and trustworthy and we are very happy with the care being given.

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Review from Gillian W (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the care company that I have is brilliant and I have no concerns as everyone is very friendly. The carers are willing to do anything for me, they also go and do my shopping for me twice a week.

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Review from Tom B (Brother of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are invariably pleasant and helpful and often do their work with diligence.
There’s often time for banter which can raise my sister’s spirits.
I recommend KML - I feel that my sister is in safe hands.

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Review from Tracy T (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this company has been excellent. They are all very caring and professional. They are all lovely and attentive and always make me laugh. Thanks so much for all your help. I appreciate the women and men. 10/10.

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Review from Dorothy G (Wife of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From early November till the day my husband died, 3rd January 2024, the care that was provided by all the carers from KML Kare who came to help me care for my husband was exemplary. I cannot praise them enough. They treated my husband with kindness, respect, and even had a bit of a laugh with him at
times. They are all special people.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for KML Kare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for KML Kare Ltd is calculated as follows: ( (150 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KML Kare Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about KML Kare Ltd

What Type of Services does KML Kare Ltd offer?

KML Kare Ltd offers Home Care.

How many Carers does KML Kare Ltd employ?

KML Kare Ltd employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KML Kare Ltd to verify any information. View our terms and conditions. KML Kare Ltd has an Enhanced Service – more info.