KML Kare Ltd

The Town Hall, High Street East, Wallsend NE28 7AT
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Top 20 award
9.8 40 Reviews
  • KML Kare Ltd, Wallsend
KML Kare Ltd gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.

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Care Provided by KML Kare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • KML Kare Ltd
  • Person in charge
  • Kay Richmond (Registered Manager)

KML Kare Ltd Reviews (40)

Total of 40, showing 21-40
9.8

KML Kare Ltd has a Review Score of 9.8 (9.815) out of 10, based on 32 reviews in the last 2 years. Over all time KML Kare Ltd has 40 reviews.

Overall Experience

  • 32
  • 7
  • 1
  • 0
  • 0

Date Published

40
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32
8

Review from David M (Son of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from KML Kare cared for my father who was fast tracked for care at home in North Tyneside. During this time my father was provided with with the utmost care and dignity till his end of life. Not only did they provide my father the care needed, but were a great support to the family who were
able to offer advice and empathy during a very difficult time.

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Review from Carol B (Daughter of Client) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fast-tracked to KML in August 2023. I cannot fault the care and attention she was given by both the carers that attended my mum, but also of all the staff involved. Very professional, caring and easy to communicate with, especially if there were any issues.

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Review from Brenda B (Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the carers I've got now. They make my life worth living. Very caring. First carers were ok, but not as caring.

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Review from Jan C (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who helped care for my mam in the final weeks of her life. She was treated with so much care, consideration and dignity. The support we received from them as a family was brilliant. You were all wonderful. Five stars hardly seem enough for the care you all provided. Registered Manager,
you have an excellent team. Would highly recommend. Thank you all.

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Review from Paul J (Husband of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time needing carers in our home before and to say we were apprehensive is an understatement. Carers are all first class. Friendly, polite and understanding of our needs. Had a few phone calls with the management team, just to sort out our personal needs regarding times etc and they couldn’t be
more accommodating. So far we have received so much help in a trying time for our family. Would definitely recommend this company from first hand experience dealing with them.

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Review from Richard B (Husband of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is physically disabled and gets 4 visits a day from KML Kare Ltd. We have struggle in the past with care companies not providing carers or going out of business and leaving us hanging. This has been very stressful for me as my wife has had to go into care homes for long periods.
KML have provided
consistent care for over 12 months, not missing appointments. The staff are friendly, good at communicating and making my wife laugh. They treat her with dignity ensuring her physical needs are met. They have enabled me to continue working, contributing to society and removing stress from my life. The managers are good at communicating and dealing effectively with any changes. I would recommend the company to any other disabled person.

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Review from Jackie C (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are lovely and have a great approach with people and their families. The manager is helpful and answers enquiries whilst managing a busy service. They all seem genuinely caring and interested in making service users and their families as comfortable as possible.

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Review from Lesley W (Daughter of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team. They took care of my mum in her last few weeks and I couldn't have asked for a better bunch of people to come into our home 4 times a day to provide my mum and ourselves with the care and support we needed. They attended to all of Mum's needs both physically and mentally. They
offered the right level of humour when needed and made my mum feel very special in her final days. They definitely went above and beyond what we had expected from a care team.

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Review from G K (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who are looking after my mam are amazing, they are so caring and friendly, my mam really likes them and is comfortable with them. The girls go above and beyond to make sure she is comfortable and has everything she needs. These girls deserve recognition for what they do, 5 stars out of 5
stars isn't enough they deserve lots more.

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Review from E S (Husband of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KML Kare have provided home care service to my severely disabled wife for a little under year now.
The staff have proved to be very professional in their attitude and in the manner in which they deliver her personal care and provide for her daily needs.
In, not always the easiest of circumstances,
they have shown not a little good humour, much patience with lots of compassion and a good understanding of my wife's physical and mental limitations.
I would not hesitate to recommend KML Kare to anyone looking for an outstanding care provider.

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Review from Ross C (Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care company is very positive. I've been paralysed for 20 years, I'm 42 years old and throughout the 20 years, I have had many different care companies. I rate this company the highest on performance, being on time to get me up and dressed and ready for the day. Very friendly
carers and they are in the job for the right reason, which is to care and unlike some care companies I've been with and this not being the case, so I feel very fortunate to have this care company getting me up in the morning. They have not failed me where many companies have, they can have you laying in bed 4 hours and you don't know where the carers are, but with this care company, I have found this not to be the case. I've been with other care companies where I've been asked if I could go out for my own tea because they didn't have the carers to make my tea but not the case in this company. Very satisfied. I would highly recommend it to anybody.

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Review from Simon S (Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always professional in their approach to my needs, always friendly and always a joy to see when they visit, I highly recommend this company. I have a disability and I am always listened to and always treated with respect.

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Review from Elizabeth H (Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional, attentive and understanding of my needs.
They always come in with a smile on their face, are engaging and check to make sure I have everything.
They are fantastic ambassadors to KML Kare.

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Review from Paul R (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care given to my precious mam in her last few weeks. Really lovely, professional and down-to-earth staff. A special mention to the young lad who used to actually sit and talk to my mam, even though their workload was exceptionally heavy. Do not let him go, he's gold dust!
The majority of
staff were excellent to be fair.
Would definitely recommend KML Kare in your hour of need!
Thanks to all the staff.

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Review from L S (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good to have a company that understands patients' needs and have experience. This company has been very professional and would recommend them after having a bad care company previous. The manager is very good at her job and will listen, I don't think you will be disappointed with this company.

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Review from David H (Son of Client) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers who help my mam with her needs. Mam says her carers are always kind and happy to see her. Nothing is any trouble, they are always friendly on the phone and staff are happy to accommodate any changes to her routine.

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Review from Susan G (Daughter of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent high standard of care given to my father.
The staff are dedicated and, most of all, caring.
The staff team are outstanding in the service they deliver and their reliability.
Most of all, the family know my father is in safe hands.
My father loves the staff and no wonder, as they are always
positive and arrive with a smile on their faces.

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Review from Kirsty H (Daughter of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are amazing, don't know how I would manage without them. They are very friendly and looked after my mum incredibly well. The support I have had, especially from one member of the team in particular who helped me get overnight carers, is outstanding. Nothing is too much trouble. Thank you
so much for your care and for being there for me also.

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Review from Stephen C (Husband of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has MS and receives 4 domiciliary care visits per day from KML Kare. The support and assistance provided is excellent with dedicated and very competent carers. Visits are on time and thorough with flexibility when required, for example, two late visits when we were attending our daughter's wedding.
The carers have a good sense of humour and are familiar with the specifics of my wife's condition and demeanour. Communication with the company is also excellent and we are delighted to benefit from KML Kare's commitment, a truly excellent provider.

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Review from S W (Daughter of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KML Kare looked after my father who had Motor Neurone Disease. My father received impeccable service from this company. Everyone who dealt with my father, who had extreme complex needs, was nothing but amazing. Carers made my father feel extremely comfortable, they were not only supportive of his needs
but also the support they gave us as a family was crucial at such a very difficult and scary time. All staff were extremely knowledgeable, patient and always made my father feel like he was important. We are so thankful and grateful to have had their care and support during this extremely difficult time and wouldn’t hesitate to recommend this company.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for KML Kare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for KML Kare Ltd is calculated as follows: ( (150 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KML Kare Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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