KML Kare Ltd

The Town Hall, High Street East, Wallsend NE28 7AT
Submit a Review
Top 20 award
9.6 45 Reviews
  • KML Kare Ltd, Wallsend
KML Kare Ltd gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.

Show KML Kare Ltd on the Map

Care Provided by KML Kare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • KML Kare Ltd
  • Person in charge
  • Kay Richmond (Registered Manager)

KML Kare Ltd Reviews (45)

Total of 45, showing 41-45
9.6

KML Kare Ltd has a Review Score of 9.6 (9.622) out of 10, based on 35 reviews in the last 2 years. Over all time KML Kare Ltd has 45 reviews.

Overall Experience

  • 34
  • 8
  • 2
  • 0
  • 1

Date Published

45
11
19
35
10

Review from David H (Son of Client) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers who help my mam with her needs. Mam says her carers are always kind and happy to see her. Nothing is any trouble, they are always friendly on the phone and staff are happy to accommodate any changes to her routine.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan G (Daughter of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent high standard of care given to my father.
The staff are dedicated and, most of all, caring.
The staff team are outstanding in the service they deliver and their reliability.
Most of all, the family know my father is in safe hands.
My father loves the staff and no wonder, as they are always
positive and arrive with a smile on their faces.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kirsty H (Daughter of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are amazing, don't know how I would manage without them. They are very friendly and looked after my mum incredibly well. The support I have had, especially from one member of the team in particular who helped me get overnight carers, is outstanding. Nothing is too much trouble. Thank you
so much for your care and for being there for me also.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen C (Husband of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has MS and receives 4 domiciliary care visits per day from KML Kare. The support and assistance provided is excellent with dedicated and very competent carers. Visits are on time and thorough with flexibility when required, for example, two late visits when we were attending our daughter's wedding.
The carers have a good sense of humour and are familiar with the specifics of my wife's condition and demeanour. Communication with the company is also excellent and we are delighted to benefit from KML Kare's commitment, a truly excellent provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KML Kare looked after my father who had Motor Neurone Disease. My father received impeccable service from this company. Everyone who dealt with my father, who had extreme complex needs, was nothing but amazing. Carers made my father feel extremely comfortable, they were not only supportive of his needs
but also the support they gave us as a family was crucial at such a very difficult and scary time. All staff were extremely knowledgeable, patient and always made my father feel like he was important. We are so thankful and grateful to have had their care and support during this extremely difficult time and wouldn’t hesitate to recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for KML Kare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for KML Kare Ltd is calculated as follows: ( (148 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 193 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KML Kare Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KML Kare Ltd to verify any information. View our terms and conditions. KML Kare Ltd has an Enhanced Service – more info.