Lehope Care

Kao Hockham Building, Edinburgh Way, Harlow CM20 2NQ
Submit a Review
7.9 2 Reviews
  • Lehope Care, Harlow
Whether you're looking for care for yourself or a loved one, Lehope Care are there to help.

From companionship and help around the home to personal and palliative care, the experienced team of care professionals take the time to understand your needs so they can provide help and support to suit you and your lifestyle. They focus on supporting your independence, aiming to ensure you can live life the way you choose.

To find out more about the services offered, please get in touch with the team.

Show Lehope Care on the Map

Care Provided by Lehope Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lehope Care Ltd
  • Person in charge
  • Nancy Kiragu (Manager)

Funding & Fees Guide for Lehope Care

  • Prices

  • £15 to £25

  • All other additional fees will depend on the type of service, needs, location, and time.

Lehope Care Reviews (2)

7.9

Lehope Care has a Review Score of 7.9 (7.864) out of 10, based on 2 reviews in the last 2 years. Over all time Lehope Care has 2 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 0

Date Published

2
0
0
2
0

Review from John D (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very quiet and efficient, house cleaning/hoovering. I have only started using Lehope Care and have found their staff helpful and attentive, cleaning vent thoroughly and carefully.

Reply from Nancy, Manager at Lehope Care

Thank you for taking the time to leave us an excellent review! Customer satisfaction is our priority and your review reaffirms the hard work we contribute daily. We're thrilled you are happy with our services at Lehope Care Limited and we hope you will continue enjoying our best services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M A (Mother of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They take good care of their client and go the extra mile to ensure their client's safety and also ensure that their needs are met.

Reply from Nancy Kiragu, Manager at Lehope Care

Thank you for sharing! Your positive experience is our top focus. Everyone at our practice strives to provide an excellent client experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.9 (7.864)

Overview of Review Score

The Review Score of 7.9 (7.864) out of 10 for Lehope Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Lehope Care is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) ) ÷ 11 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lehope Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Nancy Kiragu

Job Title: Registered Manager/Director

Joined: 2015

Nancy Kiragu is a qualified nurse who has been working as a general registered nurse for the last 21 years in the health and care sector. Nancy has worked in different care settings, from Nursing Homes to acute care settings in hospitals and community District Nursing, and is now working in caring for the elderly. Nancy has learned Leadership and Management skills through training and working as a senior nurse in charge in the absence of the manager; hence well equipped with the skills.


I am proud to be the founder of Lehope Care Limited, where I've been dedicated to transforming the healthcare staffing industry since 2015. We hope Care Limited's mission, and vision values have remained unwavering. I am dedicated and committed to delivering exceptional results while ensuring the highest standards of quality and customer satisfaction.


Frequently Asked Questions about Lehope Care

What Type of Services does Lehope Care offer?

Lehope Care offers Home Care.

How many Carers does Lehope Care employ?

Lehope Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lehope Care to verify any information. View our terms and conditions. Lehope Care has an Enhanced Service – more info.