Willow Support Ltd

Cedar House, 81 Glade Road, Marlow SL7 1DQ
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9.9 30 Reviews
  • Willow Support Ltd, Marlow
Willow Support limited is a small family run independent care provider which provides complete person-centred care packages, built to specific caregiving needs and preferences.

Willow Support limited is rated as "GOOD" in ALL areas in the PAMMS local authority inspection (December 2023).

The team pride themselves upon helping all of whom are part of the individual's needs. They provide assistance with all aspects of personal care, continence care, personal grooming, medication administration, eating and drinking needs, health care tasks (delegated also), mobility, companionship, respite and sits. They also assist with domestic tasks around the home, and for individuals who are recovering after hospital discharge.

All care workers are experienced and are committed to the providers vision for supporting dignity and independence.

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Care Provided by Willow Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Willow Support Ltd
  • Person in charge
  • Johnathan Davey (Registered Manager)

Funding & Fees Guide for Willow Support Ltd

  • Prices

  • Our domiciliary care rates are: 15 minutes = £11.95 (discretionary), 30 minutes = £17.95, 45 minutes = £24.95, 60 minutes = £28.95


    Our live in care rates for a single person starts from £1495 per week and a couples live in care rates start from £1995 per week. All dependent on the level of care need (BRONZE, SILVER, GOLD). Carers weekly allowance is included in the price.


    We also offer waking and sleeping nights starting from £250.00 per night.

  • Our care prices are a flat rate and we DO NOT have other charges; for instance, weekend enhancements, travel to/from the home, travel cost per care visit etc.
    Once an assessment has taken place we will be able to provide you a client schedule of fees.

Willow Support Ltd Reviews (30)

Total of 30, showing 1-20
9.9

Willow Support Ltd has a Review Score of 9.9 (9.875) out of 10, based on 24 reviews in the last 2 years. Over all time Willow Support Ltd has 30 reviews.

Overall Experience

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Date Published

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Review from Ella H (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is early days, but so far I have been very impressed with our live-in carer... she is a natural, professional at all times. In a very short time she has built up a good relationship with Dad. He is more settled, less anxious and enjoying her company.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Ella, thank you kindly for your feedback regarding our live-in carer. They have definitely built a wonderful rapport. It is a pleasure to see how relaxed your father is now.


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Review from Mike W (Son of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have received excellent service from Willow Support. Very easy to communicate with and quick responses. They are more than happy to do little extra things when asked, like taking in food deliveries and putting items out for collection. Would highly recommend them.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Mike, thank you so much for your acknowledgement of our care teams efforts. We try to provide "above and beyond" care and it is wonderful to have your acknowledgement of this. As a management team also thank you kindly for acknowledging how responsive we are. The manager and I are also grateful for this recognition.


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Review from Lee A (Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Support are amazing. Now do one more maybe settle for tomorrow morning I have the utmost confidence in them. They are very professional, caring, kind and reliable. Three words sum them up simply the best. I would definitely recommend them.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Lee - Wow! thank you kindly for your comments and feedback about our wonderful care team. It is an absolute pleasure to be able to support you.


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Review from Hazel H (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We never wanted to have carers but we had no choice, we didn't have much faith in them. But Willow Support are amazing, such caring kind people from office to carers, my mum is so comfortable with them, she has a great relationship with them, they go out of their way if they need to if anything needs
doing. They are a well-organised company, we have perfect time slots for mum, and I would recommend them to everyone, all my mum's neighbours want to use Willow Support when they need care support too. Excellent company, I feel very blessed that we found them.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Hazel, thank you so much for your heartfelt comments. Everyone at Willow Support is so thankful for your kind words about our organisation. It is an absolute pleasure to not only support your mother but also be a listening ear for you also. Take care always.


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Review from Carolynn F (Wife of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both owner and manager are very hands on. They know both the patient and carer which is really helpful, they are both kind and thoughtful and will help any way they can. The carers without exception are lovely and kind which is very important.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Carolynn, thank you so much for your kind and thoughtful words. The registered manager and I, as a management team, feel we are unique by being so "hands on." It is important to be involved in supporting as much as families/ clients and loved ones want us to be. We are so proud of our care team - they go above and beyond and are thrilled that you have so kindly acknowledged it. It is a pleasure supporting your husband and you.


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Review from Angela H (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The introductory meeting with the manager from Willow Support went so well that it filled me with lots of hope. He is a very warm and friendly individual and struck up a rapport with my dad immediately. My dad was very receptive to the care, something which I was concerned would be a hurdle. The manager
took on board all our advice and suggestions to ensure the care package was specifically tailored to my dad. He also ensures to engage with my dad on a personal level, treating him with great respect and ensuring he receives the care he needs. The manager has made some great suggestions himself, we know Willow Support cares about their client’s personal needs, it is not just a job. So far the care has exceeded our expectations, my dad is much brighter and I know he’s in good hands.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Angela, thank you so much for the kind comments regarding my Registered Manager. Ensuring the assessment is detailed to meet the needs of our clients and those who care about them is really important for us. It ensures that we provide care that ensures our clients live the life they want and are able to do the things they want to. Thank you again for your wonderful comments regarding my Registered Manager and it is an absolute pleasure supporting you all.


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Review from K R (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged yesterday, with a long-term catheter, after having spent over 3 months in hospital. As he is also suffering from dementia, Dad is finding this very difficult to both understand and manage.
Willow Support has been incredible from the offset and made the transition from institution
to home as smooth as possible.
They have demonstrated experience and understanding of the bigger picture of Dad returning home to a potentially stressful environment, where my mum also suffers from Alzheimer’s, they have managed this with genuine care and kind attentiveness.
The two carers have been incredibly supportive and communicative in regard to supporting Dad at home during these first 48 hours. They have informed us, as a family, of any additional aids we may need, or find useful, to provide Dad with the best possible care. They have spent time, far exceeding the allocated care plan slots, to ensure that both Dad and Mum, plus us all as a family, feel reassured. Exceptional care.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind words regarding the care we are providing for your Father. You've hit the nail on the head. For us, it is not just the Client that is part of the care but all of those who are involved. Starting a package of care and taking the time to communicate effectively with one another to provide the reassurance is so important. Our wonderful care team with you have been so responsive to ensure the highest quality of person-centred care is delivered. Thank you again for such lovely comments. The Care team and I are thrilled!


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Review from John F (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind, courteous, and arrive promptly per the schedule. They are always looking for anything they can do to help and will often do things such as washing up on their own initiative.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind words about our Care Team. It is an absolute pleasure supporting you!


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Review from Bernadette O (Friend of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A couple of my elderly dear friends use this company. The care provided is exceptional. Any issues are resolved quickly taking all factors and family dynamics into consideration and always putting their clients first. What I absolutely love is watching how the carers interact with their elderly clients
with such care and respect and really listening and making them feel heard. Also, the carers are calm in very difficult situations with elderly clients with dementia, which from personal experience is very hard to handle sometimes. I cannot recommend this care provider enough!

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your wonderful words about our wonderful care team. What we can do for them and all of our Clients is an absolute pleasure for us all. As we always say, a package of care is not only there for the individual(s) but all of those who are associated. Thank you also for your support and help. What an amazing holistic team we make!


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Review from J S (Husband of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy and catty. Work is good, do a good job and tidy up afterwards. Uniform nice and clean.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you for your review. We are pleased that you and your Wife find our carers happy, chatty, clean and tidy. It is wonderful to be able to support. Thank you again for your positive comments.


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Review from Rebecca M (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received an excellent service so far from Willow Support. From the initial meeting identifying my mother’s needs and how best to support her, to the ongoing friendly care workers that have followed through with this level of service. The registered manager has been key in coordinating a consistent
level of care, with my mother’s welfare at the forefront, ensuring she feels comfortable and is safe in her environment. They are easy to reach when needed and do all they can to assist where possible. Highly recommended. Thank you Willow Support.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Rebecca, Thank you for the kind words regarding our Care Team and Registered Manager. We are so pleased to be able to support your mother as well as yourself. As we say to all of our clients - a care package in place is not just for that individual but everyone involved in supporting the individual. The holistic approach. It is our absolute pleasure to support you both and once again, thank you!


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Review from G G (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my mother are very impressed with Willow Support. They are all very friendly and do their work with enthusiasm. They arrive on the timetable that is sent out weekly. They contact me if they notice Mum is running out of tablets etc, so I can arrange to get a new supply.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind words about our wonderful Care Team. It is an absolute pleasure supporting not only your mother but yourself to ensure she has the best care possible!


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Review from Bryan S (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy for service given by all staff.
Thank you for the extra housekeeping given (not asked for).

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you for the kind words. We always try to go the ‘extra mile’ to support where we can.


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Review from M L (Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, attentive service from all carers.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for the positive feedback regarding the service you are receiving from us. It is an absolute pleasure to support you.


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Review from Lisa D (Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial call to the Manager to request an assessment to start care the service has been outstanding. My request for support has been to support my adult son with learning difficulties in social activities. The support staff are all calm, kind, caring and treat my son with total dignity and
respect. I love that they listen to his voice and engage in conversation with him. Highly recommend Willow Support.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Lisa, thank you so much for your kind words. It continues to be an absolute pleasure to support your son, enabling him to grow and build his confidence in the community.


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Review from M W (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Support were brought in to look after my mum when the previous carers were not providing the level of care I had been hoping for, or that she deserved.
The difference Willow Support has made since they have been providing the care has been immense. Mum is now so much happier. The carers look
after Mum so well and are in no hurry to leave. They talk to her all the time they are there, which I consider as important as the physical aspects of her care.
Having the same small group of carers has helped build the relationship between the carers and Mum and me.
Mum is so much happier and healthier now and it also means that I can feel more relaxed as well, knowing she is getting the care she deserves.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

It has and continues to be an absolute pleasure not only supporting your mum but yourselves as a family. All of our packages of care are about everyone who is involved. We thoroughly enjoy supporting you all and we too can see the difference in your mum. It’s fantastic!


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Review from Anthony W (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from Willow Support have been so caring, understanding and professional, during the time they looked after my mum.
They are approachable and very empathetic.
I always felt reassured they were providing the very best care for my Mum and she formed a bond with the home visit carers.
The
company is organised and run very efficiently by hard-working, committed staff.
I am truly grateful they were there to provide care for my mum in the latter stages of her life.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

It was a real pleasure to support your mother until her recent passing. We were all extremely fond of her. Thank you for your kind words and we are thinking of you all at this time.


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Review from Wendy G (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with assessment at home, e.g markedly polite asking to see upstairs whilst on the initial home tour. Despite Mum’s answers, the assessor could discretely see through "her difficulties and vulnerability," and worker confirmed the next day to me his realistic observations. 3 visits a
day package devised and delivered within the week of assessment, dovetailing perfectly as the rapid intermediate provision was ending.
Medical safe purchased as recommended and in place for today’s first visit.
Still only in our first day, but excellent service so far. It also gives me reassurance and confidence to know Mum is being well supported in her own home to keep her independence as far as possible...thank you!

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you kindly for your comments. Being responsive to ensure your mum had the correct level of care and correct safety precautions in place is absolutely paramount for us. We are enjoying working with yourself and your mother. What a pleasure and privilege for us!


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Review from Matthew S (Son of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents each have three visits per day from Willow’s carers and they have specific and complex care needs including mental health issues as well as the raft of older adult care issues, dementia, complicated admissions, and discharges from hospital, incontinence, eating problems, refusal to care about
own personal health, etc. We needed carers who don’t just feed and clean, but people who build a relationship and work hard with us (son and daughter-in-law) to improve parents’ lives. Not only can I trust in the quality of care provided by Willow, but also they have taken an enormous burden from me, smoothing over many of these complications.
The manager and the team are highly communicative. Whenever there have been issues that spring up from time to time with carers (as I’m sure is always the case in this industry) they are quick to respond and highly proactive to resolve.
Three words to sum up:
- proactive
- continuity
- professionalism

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your comments regarding the service we provide. It has for the past year, and continues to be, a privilege, to support you all. As we say at Willow Support, "it is not only the client that is at the heart of the care but all of those who are involved." Thank you once again, the Care Team are thrilled with the feedback!


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Review from Alison J (Daughter of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my Mum is receiving. My Mum is also very pleased.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Alison, we are so pleased that everyone involved with your Mum's care is happy.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Willow Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Willow Support Ltd is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 136 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willow Support Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Ivica

Ivica Borosak

Job Title: Nominated Individual

Joined: 2019

A warm Willow Support welcome to you!


My name is Ivica Borosak, and I am privileged to be the Director/ Nominated Individual for our independent family-run domiciliary care agency.


I was fortunate enough to come to the UK in 2018. I have worked in the health and social care industry since 2018 working in many roles from supported living to domiciliary care. Since being in the care industry I have built up my knowledge and expertise.


In 2021 I set up and registered Willow Support with CQC. This has allowed me to create an Organisation that ensures the people we support have the highest quality of care where nothing is not possible. For me, it is not about quantity, it is only about quality.


As an independent family-run company, I have been able to build upon my beliefs and philosophies about how individuals should be cared for, and that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


I am proud of how my team ensures that everyone receives a warm Willow Support welcome and that they become members of the Willow Support family.


Johnathan

Johnathan Davey

Job Title: Registered Manager

Joined: 2022

A warm Willow Support welcome to you!


My name is Johnathan, and I am thrilled to be the Registered Manager for Willow Support.


My background is in education where I held many roles from Class Teacher to Senior Leadership - coaching and mentoring (NPQMH). Alongside teaching, I have also been training in coaching and mentoring as part of my Master, as well as developing my skills in British Sign Language and Counselling skills.


I have been in the Health and Social Care industry since 2017. First starting in Continuing Healthcare aiding individuals with brokering packages of care and setting up PHBs (Personal Health Budgets) for individuals. From there I worked for an ‘Outstanding’ independent domiciliary care company where I was the Quality-of-Care Domiciliary Care Manager. I have experience working with independent care companies and franchise care companies also.


I have also been, and still am a consultant in health and social care for other Organisations and since October 2022 have been the Registered Manager for Willow Support.


Willow Support is a wonderful small family-run independent care company and that is what drew me to the organisation. Having that close relationship with the people(s) we care for and support is very rewarding. Knowing that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


Being able to assist people to live comfortably in their own homes, having their care needs met and being able to provide that extra little bit is what is so rewarding. Welcoming new people to the Willow Support family and seeing our Clients so content is what it is all about – and as a consequence, I feel that I am in the most privileged position.


Frequently Asked Questions about Willow Support Ltd

What Type of Services does Willow Support Ltd offer?

Willow Support Ltd offers Home Care.

How many Carers does Willow Support Ltd employ?

Willow Support Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willow Support Ltd to verify any information. View our terms and conditions. Willow Support Ltd has a Platinum Service – more info.