Willow Support Ltd

Cedar House, 81 Glade Road, Marlow SL7 1DQ
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9.9 30 Reviews
  • Willow Support Ltd, Marlow
Willow Support limited is a small family run independent care provider which provides complete person-centred care packages, built to specific caregiving needs and preferences.

Willow Support limited is rated as "GOOD" in ALL areas in the PAMMS local authority inspection (December 2023).

The team pride themselves upon helping all of whom are part of the individual's needs. They provide assistance with all aspects of personal care, continence care, personal grooming, medication administration, eating and drinking needs, health care tasks (delegated also), mobility, companionship, respite and sits. They also assist with domestic tasks around the home, and for individuals who are recovering after hospital discharge.

All care workers are experienced and are committed to the providers vision for supporting dignity and independence.

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Care Provided by Willow Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Willow Support Ltd
  • Person in charge
  • Johnathan Davey (Registered Manager)

Funding & Fees Guide for Willow Support Ltd

  • Prices

  • Our domiciliary care rates are: 15 minutes = £11.95 (discretionary), 30 minutes = £17.95, 45 minutes = £24.95, 60 minutes = £28.95


    Our live in care rates for a single person starts from £1495 per week and a couples live in care rates start from £1995 per week. All dependent on the level of care need (BRONZE, SILVER, GOLD). Carers weekly allowance is included in the price.


    We also offer waking and sleeping nights starting from £250.00 per night.

  • Our care prices are a flat rate and we DO NOT have other charges; for instance, weekend enhancements, travel to/from the home, travel cost per care visit etc.
    Once an assessment has taken place we will be able to provide you a client schedule of fees.

Willow Support Ltd Reviews (30)

Total of 30, showing 21-30
9.9

Willow Support Ltd has a Review Score of 9.9 (9.875) out of 10, based on 24 reviews in the last 2 years. Over all time Willow Support Ltd has 30 reviews.

Overall Experience

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Date Published

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Review from K M (Son of Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service from all carers. Pleased with their punctuality, their care and attention to detail. Very pleased indeed.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Kelson, thank you so much for your kind words about our care service. It is exactly what we are about so your comments are very much appreciated.


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Review from J N (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only in the past year needed homecare and I can't express how grateful I am to Willow Support for the professional approach delivered to my mother. The communication is great and I know my mother is so pleased and grateful for the team's support.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your lovely kind words. It means so much! It is an absolute pleasure to support your Mother and the wonderful relationships we have with you all who are involved. Thank you again.


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Review from F K (Wife of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are attentive and responsive to my husband's needs. The managers provide excellent oversight and respond to queries efficiently, and as they also provide direct clinical care this is also reassuring. We have been happy with the care provided so far.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for the wonderful comments and highlighting how well we are working.
We really appreciate your comments.


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Review from L V (Friend of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Support, I am so pleased with the service you provided for my friend! I see her every week, and she looks much better than before. Willow Support has done an incredible job of making her feel better. I want to thank you on behalf of my friend!

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind words. Seeing how she is since coming out of hospital is wonderful! You are very welcome, your comments are very much appreciated.


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Review from Theresa E (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have felt so happy and believe that I am now getting the care I need. I am so impressed, not only by my carer but by Willow Support as a company. All tasks are completed to an excellent standard and the carer is always so cheerful and supportive. Thank you so much for making my life so much better.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Theresa, what lovely comments! We really appreciate your kind words and enjoy supporting you so you can achieve what you want. It is such a pleasure.


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Review from H M (Relative of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willows, wow! The ultimate care provider. They've got this spot on! Amazing in every way! My dad now feels like an actual human being. Not only do they speak English during every call, they actually take the time to show interest in him by engaging in conversation to find out about his day. He takes
pleasure in sharing his thoughts with them as he knows they are actually interested in him. They have become like family members and take their time to care for him in a safe way. They do not rush the call or the getaway early to their next client. They are extremely compassionate and kind and Dad looks forward to their calls. Before Willows took over Dad's care, he was practically treated as an end-of-life client, the staff was under instruction to "make him comfortable" and this saddened our family. It was very stressful for us to fight for a change of care provider but it was more than worth it. 100% recommendation. More than 5 stars deserved! From our hearts, we thank you Willows.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your very kind words. It has made the team's day!
We are so pleased with his progress and to see the positive changes in him.
It is an absolute pleasure to support not only him but you all.
Thank you once again.


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Review from H W (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home care provider. Responsive to questions and queries. Strive to provide continuity of carers. Never been let down and left without a carer. Carers have worked hard to develop a relationship with Mum. Very happy with the care and company.

Reply from Ivica Borosak, Manager at Willow Support Ltd

Thank you so much for your kind words and compliments - it means so much to us.
We are so pleased you're so happy with the care provided.


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Review from Esther W (Daughter of Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of the carers attending to my mum, I could tell that they would make a real difference in not just her life but also mine as her main carer. I can go to work knowing that my mum is being properly cared for, skin kept in good condition, always kept hydrated and fed as well as being
entertained!
For me what I like most about Mum's carers is that they make her feel special. They talk to her and not just over her. They take the time to make sure she is comfortable and go the extra mile to make her smile. My mum is a lot brighter for their care, for their positivity and their warmth when looking after her. It isn't just a job to these carers, they want to make the care better.
Willow Support has been taking care of my mum for over two weeks now, but already I trust them completely. I wish there were more people like them in the world.

Reply from Ivica Borosak, Manager at Willow Support Ltd

Hello Esther,
Thank you kindly for your words - we really appreciate such thoughtful feedback. As I know you are aware, our ethos, vision and values here at Willow Support are about exactly what you have kindly highlighted.
Once again, thank you so much for your kind words.


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Review from R S (Son of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's general health and mobility deteriorated following an episode of shingles in December. My stepmother with whom he lives was diagnosed, also in December, with Alzheimer's and exhibits some associated challenging behaviours.
The carer attends twice a day.
My father requires assistance showering
each morning to help minimise his risk of falling. He is also unsure of his medications so the carer is able to help him take the correct tablets at the correct time. She also makes him breakfast porridge just as he likes it and brings a daily newspaper.
On occasions, she does a little grocery shopping as well as collecting prescriptions from the chemist.
She returns later in the day just to check that they are both ok. She spends time chatting with my stepmother in a professional non-confrontational manner.
We are all very grateful for Willow Support's input enabling them to remain together in their home of 38 years. They are our 'eyes and ears' and always respond to requests.

Reply from Ivica Borosak, Manager at Willow Support Ltd

Thank you so much for your kind words.
We are very thankful to work in partnership with you all.
They are both so lovely and it is an absolute pleasure.


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Review from John A (Friend of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot say enough. What an outstanding independent care agency. They have a highly experienced care team; they are very responsive and always at the end of the phone.
The main carer is an absolute delight. She is kind, compassionate and caring. She always goes the extra mile. If you are looking
for an independent, care-focused organisation, then give this company a ring. Couldn’t recommend them anymore.
You can tell that quality of care is at the heartbeat of the service.

Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind feedback. We strive to provide high-quality care.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Willow Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Willow Support Ltd is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 136 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willow Support Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Ivica

Ivica Borosak

Job Title: Nominated Individual

Joined: 2019

A warm Willow Support welcome to you!


My name is Ivica Borosak, and I am privileged to be the Director/ Nominated Individual for our independent family-run domiciliary care agency.


I was fortunate enough to come to the UK in 2018. I have worked in the health and social care industry since 2018 working in many roles from supported living to domiciliary care. Since being in the care industry I have built up my knowledge and expertise.


In 2021 I set up and registered Willow Support with CQC. This has allowed me to create an Organisation that ensures the people we support have the highest quality of care where nothing is not possible. For me, it is not about quantity, it is only about quality.


As an independent family-run company, I have been able to build upon my beliefs and philosophies about how individuals should be cared for, and that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


I am proud of how my team ensures that everyone receives a warm Willow Support welcome and that they become members of the Willow Support family.


Johnathan

Johnathan Davey

Job Title: Registered Manager

Joined: 2022

A warm Willow Support welcome to you!


My name is Johnathan, and I am thrilled to be the Registered Manager for Willow Support.


My background is in education where I held many roles from Class Teacher to Senior Leadership - coaching and mentoring (NPQMH). Alongside teaching, I have also been training in coaching and mentoring as part of my Master, as well as developing my skills in British Sign Language and Counselling skills.


I have been in the Health and Social Care industry since 2017. First starting in Continuing Healthcare aiding individuals with brokering packages of care and setting up PHBs (Personal Health Budgets) for individuals. From there I worked for an ‘Outstanding’ independent domiciliary care company where I was the Quality-of-Care Domiciliary Care Manager. I have experience working with independent care companies and franchise care companies also.


I have also been, and still am a consultant in health and social care for other Organisations and since October 2022 have been the Registered Manager for Willow Support.


Willow Support is a wonderful small family-run independent care company and that is what drew me to the organisation. Having that close relationship with the people(s) we care for and support is very rewarding. Knowing that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


Being able to assist people to live comfortably in their own homes, having their care needs met and being able to provide that extra little bit is what is so rewarding. Welcoming new people to the Willow Support family and seeing our Clients so content is what it is all about – and as a consequence, I feel that I am in the most privileged position.


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