Connect Care Service

38 Woodford Road, Bramhall, Stockport SK7 1PA
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9.7 13 Reviews
  • Connect Care Service, Stockport
Connect Care Services aim to provide a comprehensive, reliable, professional and individually tailored home care service to each and every client, enabling them to live as independent and fulfilled lives as possible in the comfort and safety of their own home.

All staff and carers at Connect Care Services work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

Connect Care Services can help provide, live in care, personal care on an hourly basis, overnight carer sleeping or waking, and respite care.

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Care Provided by Connect Care Service

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jade Longhurst (Manager)

Funding & Fees Guide for Connect Care Service

  • Prices

  • £27.00 per hour week days.
    £29.00 per hour weekends.

Connect Care Service Reviews (13)

9.7

Connect Care Service has a Review Score of 9.7 (9.733) out of 10, based on 9 reviews in the last 2 years. Over all time Connect Care Service has 13 reviews.

Overall Experience

  • 10
  • 3
  • 0
  • 0
  • 0

Date Published

13
4
6
9
4

Review from H S (Daughter of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole service provided from start to finish was excellent. The staff could not have been more kind, helpful and efficient. The phone is always answered which is so rare these days. The staff helped every step of the way and provided knowledge and their experience of dealing with my elderly mother
who has dementia. Thank you.

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Review from G H (Client) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Few of us can expect to need carers as we approach our twilight years, but if we do, then we will want to have the best. Connect Care Service staff are just that, the best. The connection between carer and client is crucial for a successful, happy, working relationship. We could not be happier with
our personal carers from Connect Care who are efficient friendly and unintrusive. No task too small or large. The standard of help from Connect Carers is very high. General housework, dusting, cleaning, laundry work, they enjoy! All the Connect Care staff are great.

Reply from Jade Longhurst, Registered Individual at Connect Care Service

Thank you so much, its always nice to hear such positive feedback.


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Review from Elaine D (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connect Care has provided care in the home for my mum for several months. It's a well run company, everybody has the clients interests at the forefront and they are quick to respond to any requests or changes to the care plan.
The staff were all very kind and respectful towards both mum and her home.
She did have quite a lot of different carers attending to her but this was absolutely not a problem for her, she embraced the range of different ages and backgrounds and really enjoyed the chats they had with her. They were all a huge support.
Mum has now moved into a care home for 24 hour care but we would both have no hesitation in recommending Connect Care to anybody who requires professional help within their own home.

Reply from Jade Longhurst, Registered Individual at Connect Care Service

Thank you so much for your kind words and thoughtful feedback. It means a lot to us to hear that our care made a positive difference for your mum and provided her with companionship and support during her time with us. We're grateful for the opportunity to have been part of her care journey and wish her all the best in her new home. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for your recommendation!


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Review from Antony C (Son of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connect Care lives up to its name and promises. We moved to Connect Care Service after meeting the manager, who runs the company. Previous experiences with other care companies have been really negative in every aspect. The manager met with us and reviewed our needs, my mother is 95 years old and disabled,
and provided us with a care plan after assessing our particular situation. It was obvious that the manager actually listened to what our needs were for mom's well being, in terms of the physical and emotional, and put in place a care schedule that has worked for us. The carers arrive on time and are a lovely team that obviously view their duties as more than just a job. This is a firm that really does care in every sense, from their office staff to the carers, and we are so happy to have their support, it has really taken a lot of pressure off us. These are the professionals.

Reply from Jade Longhurst, Registered Individual at Connect Care Service

Thank you so much for your kind words and thoughtful feedback. It truly means the world to us to know that your experience with us has been positive. We are committed to delivering the best possible care, and it's wonderful to hear that our team has been able to meet your mother's needs in both physical and emotional aspects. Your appreciation of our carers and office team is incredibly motivating. We take great pride in our staff, and it's rewarding to know that their dedication and compassion are making a real difference. Thank you for trusting us with your mother's care-we're so pleased to be able to support mum. We will continue to do everything we can to ensure she receives the care she deserves.


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Review from Terence A (Husband of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently changed to Connect Care in the hope of more consistency of care personnel and better timekeeping. My wife had a catastrophic deterioration in her advanced Parkinsons as a result of an antibiotic-resistant infection, leaving her unable to move, speak or swallow, and dependent on a PEG
tube for all sustenance.
Moving to Connect Care has been an absolute revelation in respect to the level of care which is now being provided. The entire team are upbeat, very friendly , and besides being extremely competent, are just so nice with her, which provokes a good response from my wife, usually with a smile. In turn, this makes me considerably more relaxed about the care my wife is receiving. Everyone on the team is keen to provide general household help, particularly in respite periods, again lifting the pressure on myself.
In short, in an extremely difficult time, Connect Care has made a massive difference for both my wife and myself. Carry on the excellent work!

Reply from Jade Longhurst, Registered Individual at Connect Care Service

Thank you for this lovely review we always strive to go above and beyond for our clients. It is always a pleasure to visit.


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Review from Barbara W (Wife of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home from the hospital after stroke rehab after having been treated for cancer for nearly 2 years, then sadly followed by a bilateral stroke, losing most of his sight and mobility.
Connect Care was the choice of care providers and from the moment the owner came to speak to me I knew
I’d made the right decision.
I don’t know where to start really as they were an amazing team, and the care was another level. They were all professional, knowledgable, hard-working, friendly, and dedicated, all genuinely loving their work. They could always get a smile out of my husband, always very upbeat.
They made a very difficult time so much easier. The support we both got was beyond my expectations. We both had a special bond with them, they were with us until my husband passed. They went the extra mile with their care and they never let us down. They are now my friends for life, I know I can always pop into the office for a tea and a chat if passing.

Reply from Jade Longhurst, Registered Individual at Connect Care Service

It was a privilege to provide care for your husband, he will always hold a special place in our hearts. And always enjoy your visits to see us at the office.


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Review from Lindsay A (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connect Care Service has been outstanding in the care of my mum in what turned out to be the last few months of her life. They treated her with dignity, respect and compassion.
It helped me greatly knowing I had people with Mum who cared and were always on the end of the phone when I needed them.

Reply from asha shahid, Registered Manager at Connect Care Service

It was an absolute pleasure caring for your mum, thank you for your kind words.


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Review from Caroline G (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Great to get an email report, so glad I contacted Connect Care Service.

Reply from asha shahid, Registered Manager at Connect Care Service

Thank you, communication in care is key and we always want to be transparent.


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Review from Colin H (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is excellent. Very pleasant meeting.
Note: I never give 100%.

Reply from Asha Shahid, Registered Manager at Connect Care Service

So pleased that you are happy with the service, as a company it is always good to receive feedback.


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Review from S H (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a client of the Connect Care Service, having joined in March 2022. I am 96-years-old and prior to that I had managed on my own.
I am benefitting greatly from the service as it is a relief to have help with the cleaning, supervising grocery deliveries and changing bedding.
The carers have all
been kind and understanding of my needs and I look forward to their visits.

Reply from Asha Shahid, Registered Manager at Connect Care Service

Thank you for your kind words. We always aim to ensure we provide a service that suits everyone's individual needs.


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Review from A F (Daughter of Client) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Connect Care Service, Bramhall, helped me care for my father during the last two months of his life. Three of their staff, at all times, treated Dad with respect, assisting him with toileting, personal care and medication. He and I were both supported with dignity and kindness. We have
a lot to thank them for and I would recommend the agency to anyone.

Reply from asha shahid, Registered Manager at Connect Care Service

Thank you for your kind words. Although we looked after your father for a short period, the staff all enjoyed his charismatic view of life.


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Review from Peter H (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received first class service from all the carers.

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Review from Ann C (Daughter of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication, flexible and happy to help out when we required additional support. Our carer is polite and friendly.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Connect Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Connect Care Service is calculated as follows: ( (45 Excellents x 5) + (9 Goods x 4) ) ÷ 54 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Connect Care Service is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Jade

Jade Longhurst

Job Title: Director/Registered individual

Joined: 2021

Jade has been working alongside her mother in a family-run domiciliary agency in Brighton since she was 18 years old. Jade was very proactive in the community and started her career as a career. since moving into pretty much all avenues of the business.


Kirsty

Kirsty Lock

Job Title: Supervisor

Joined: 2023

Kirsty our Supervisor, holds Level 2 and Level 3 qualifications in social care. She has extensive experience in the field, bringing a wealth of knowledge and skills to the team.


Emily

Emily Hall

Job Title: Care Coordinator

Joined: 2023

Emily, our care coordinator and office manager, is a superstar at keeping the team organised and is currently completing her Level 2 in Health and Social Care.


Frequently Asked Questions about Connect Care Service

What Type of Services does Connect Care Service offer?

Connect Care Service offers Home Care.

How many Carers does Connect Care Service employ?

Connect Care Service employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Connect Care Service to verify any information. View our terms and conditions. Connect Care Service has a Premium Service – more info.