Apollo Care (Southport)

Suite 9, First Floor Offices, Weld Parade, Birkdale Village, Southport PR8 2DT
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9.9 18 Reviews
  • Apollo Care (Southport), Southport
Apollo Care offers a range of at-home care services, such as respite, end of life, disability and dementia care in Southport. They also provide personal care and companionship services for clients who are just looking for an extra helping hand. All services are carried out in the place where everyone feels most comfortable – home.

All care will be completely bespoke, with five different care packages structured to suit each client’s individual needs and budget. Care packages will be delivered with nutritional guidance, contact with the community and regular updates for loved ones.

Apollo Care is dedicated to empowering people to remain as independent as possible, no matter their reason for requiring additional care. They have a team of experienced, qualified and trustworthy care staff who will go above and beyond to meet each client’s needs, and help them to continue living in their own homes for as long as possible.

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Care Provided by Apollo Care (Southport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deborah Dickson (Manager)

Funding & Fees Guide for Apollo Care (Southport)

  • Prices

  • Prices start from £18.00 for 30 minutes, £24 for 45 minutes and £28 for an hour.

  • Our fees are based on the Better Life care packages. Prices are dependent on the support which is needed. We charge double for bank holidays and there is no additional fees for evenings or weekends.
    We set up a fixed monthly fee so you always pay the same amount each month.
    Our carers stay for the full duration of the visit.

Apollo Care (Southport) Reviews (18)

9.9

Apollo Care (Southport) has a Review Score of 9.9 (9.905) out of 10, based on 14 reviews in the last 2 years. Over all time Apollo Care (Southport) has 18 reviews.

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Review from B T (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had previously used another local care agency but due to their poor standard of care, we were looking for an alternative provider. Apollo was recommended by word of mouth and since day one the level of service has been very professional.
Carers are professional, kind and reliable. My mother is
much happier with Apollo and we have confidence in the service provided. Would recommend Apollo.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your lovely review. We are all so pleased that Mum is happier.


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Review from Clare N (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team of amazing women have been an amazing asset to ours and our mum's life since she had a stroke back in February. They made what was a difficult time much easier through their professionalism and care. Nothing is too much trouble for them, they are at the end of the phone if we
have any worries about our mum and take great care of her. They are always on time, completely trustworthy, and take the time to have a chat. My sisters and I highly recommend them. Thank you to all the team.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you for your lovely feedback, it has been a pleasure to get to know and support you all.


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Review from Gerard F (Nephew of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been searching for a carer to accompany my Uncle to church for some time before we found the excellent Apollo Care company. The owner is very proactive & responds immediately to any queries when contacted.
The most important part is that my Uncle is very comfortable with the carers when he
goes to church, this is very important to him & us. They are attentive to all his needs & this gives great comfort to the family that he is being well looked after.
I highly recommend Apollo Care to anyone seeking a friendly & caring professional for their loved ones.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your review. We all enjoy our visits out to Church. Thank you for choosing us.


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Review from Jane F (Daughter of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service. The staff are professional and caring. The manager is very professional and really accommodating to any change of hrs/ day requests. I would recommend it to anyone who is thinking about extra care

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your lovely feedback. We really enjoy our time with your dad.


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Review from N P (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team helped keep my dad independent and living in his own home for 2 years. The care he received from day one was outstanding. Nothing was too much trouble and a great trusting relationship developed between Dad and the team. He loved having a laugh and a joke with them all. I felt
confident all his needs were met safely and professionally. Sadly my dad passed away a few weeks ago but I will always be thankful to the manager and her team for helping me to give Dad what he wanted which was to stay in his own home.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you for your review and your kind words. We very much enjoyed supporting your dad and helping him to remain at home. We all miss him a great deal. Thank you for entrusting Apollo Care Southport.


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Review from G P (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well managed - adaptable - good training - standards set and followed by all staff covering a wide range of experience within a growing company.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you for your review. We appreciate your feedback.


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Review from Kay R (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely friendly company.
The director made a huge impression on us all, especially with my mum who has advanced dementia.
She tried to accommodate us at very short notice and went out of her way.
Would highly recommend Apollo and the director and her team who offer unconditional care.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you so much for your kind words. We very much enjoyed getting to know your mum.


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Review from E R (Sister-in-law of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Apollo Care extremely helpful and very easy to deal with. Our communications were dealt with very quickly even well out of office hours. Staff were very accommodating to our requests and provided exactly the services we wanted. The staff who visited our relative established very good relationships
with him and fed back any concerns and positive feedback.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you for your feedback. We appreciate that different time zones when on holiday can cause some contact issues and I am glad that we managed this well for you.


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Review from S E (Friend of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, warm and friendly. More than happy to help in any way they can. Very understanding with dementia and the very elderly.
Overall, very good service.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your review. Our carers are fully trained to a very high standard to meet the client's needs.


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Review from Mark E (Son of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was given a word-of-mouth recommendation for Apollo Care in Southport and they called and went to see them to find out their needs, immediately they took to and care plans were made for both Mum and Dad.
My mother was admitted to the hospital, my father went downhill quickly so much so the carer was
attending 3 times a day, she cared for my father with such compassion, nothing was too much trouble even when he had to have a catheter fitted.
I would highly recommend Apollo in Southport, the caring was second to none and the costs were very fair and competitive.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you for your feedback. We are very pleased that our services were responsive to suit the fast pace at which the care visits needed to change.


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Review from Gerard P (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company director herself visited my home and designed a programme to which I was agreeable.
I am triple handicapped with vision and hearing impairmet. The director was sincerely wanting what was best for my present and, impending future, as I live alone and I am immobilsed with an osteoarthritic
handicap.
After only 1 hour, I witnessed the extreme and honest mode of work. Advice was forthcoming and valuable.
I was in trepidation prior to the visit and can now look forward in confidence.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your comments. Your feedback is appreciated.


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Review from R W (Husband of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class company provided excellent caring for my dear wife. Visits were always on time and they were very accommodating in order to meet our needs in going the extra mile. Nothing was ever too much trouble, in fact, we looked forward to their visit.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for the kind words. We enjoyed our visits to your home to support your wife and we miss her smile.


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Review from P E (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are husband and wife aged 93 and 91 respectively. This is our first experience with carers. Both of us have mobility issues and our main need is help in showering. We are both very happy with the assistance provided by Apollo. We are treated with dignity and at all times our wishes are carried out
without hesitation. We had no problem in building a rapport with Apollo and feel sure this relationship will continue. Well done Apollo.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your review. We look forward to continuing to provide you with the support which you need.


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Review from Sheila H (Daughter of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Learning to accept a helping hand was a big step for my mother. At the age of 98 years, she had been a fiercely independent woman. Apollo Care gave her the time and space to come to terms with the disabilities of old age and treat her with dignity and respect. Their "how would you like this to be done"
attitude allows my mother to feel she is still in control and slowly she has given her trust and accepted help. Any care company can carry out specified tasks, such as making beds and providing a meal. Apollo Care engaged with my mother and they have a laugh and a joke. They also have been known to go the extra mile to help with my mother's mental health. It is comforting to hear my mother says that they are very kind and nice and believe me, they would have had to earn that phrase. Thank you Apollo Care for making this difficult period in my mother's life easier.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you so much for your review, it means a lot to us. We very much enjoy spending time with your mum and keeping her safe and well.


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Review from Stephen H (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received from day one was excellent. As I was unsteady on my feet and feared falling, as I live alone. Staff were very friendly and nothing was too much trouble. The chores were dealt with in a very professional way and I was very grateful for all the help I was given.
I would not hesitate
to recommend the company to anyone I know who may need care in the future.

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Review from Jessica J (Partner of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo Care have been supporting my partner for several months and the change in him has been amazing, he is more cheerful with their company, he is more independent and we know he is in good hands. I can pop out to the shops and let them carry on with the care, it gives me some freedom as well as support
for him. As a family we have been so impressed by Apollo, we have used several agencies in the past but have never had such prompt, happy, caring people who truly understand his need for independence. It has been very refreshing to see care done so well, I would not hesitate to recommend them.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your feedback. Our carers enjoy working with your partner.


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Review from Deborah F (Daughter of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care since day 1 has been excellent. The manager has dealt with our circumstances with care, understanding and encouragement. We know what to expect, we are in a good routine and she is always positive with mum giving her a good start to her day. The caring approach and attention we are all privy
to from Apollo Care comes with our recommendation if you are looking for that next step for care for the family. Home care has to be right and Apollo are doing just that. The flexibility and punctuality outstanding. Thank you.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you, we have enjoyed very much supporting your mum and we are amazed by her daily progress.


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Review from N W (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Apollo Care. The manager stepped up to help care for my dad. From the first meeting, everything was handled with professionalism and care. She knew everything that was needed and more. My dad loved having her visits. Gave him a great sense of security at a vulnerable time. The advice
given to make things better was advantageous. Even after my dad was admitted to hospital she was there to check he was OK. I would recommend Apollo Care for any of your family members.

Reply from Debbie Dickson, Director at Apollo Care (Southport)

Thank you very much for your kind words. We wish your dad and you all well.


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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Apollo Care (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Apollo Care (Southport) is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (Southport) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Debbie

Debbie Dickson

Job Title: Managing Director

Joined: 2021

Debbie has worked in the care sector since 2015 after changing her career. Debbie has worked in various roles within the care industry as a carer, a senior carer, a training coordinator, and a Deputy Manager before purchasing her own Apollo Care franchise with Hannah White.


Debbie is very hands-on and goes out and completes care visits with clients to ensure that a high level of care is carried out and that all of their needs and wishes are met at all times.


Debbie has a vision that Apollo will continue to provide holistic care that an individual wants to receive at a time and at a pace which suits them.


Frequently Asked Questions about Apollo Care (Southport)

What Type of Services does Apollo Care (Southport) offer?

Apollo Care (Southport) offers Home Care.

How many Carers does Apollo Care (Southport) employ?

Apollo Care (Southport) employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (Southport) to verify any information. View our terms and conditions. Apollo Care (Southport) has an Enhanced Service – more info.