Mettle & Bond Care Ltd

The Officers' Mess, Coldstream Road, Caterham Barracks, Caterham CR3 5QX
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9.4 17 Reviews
  • Mettle & Bond Care Ltd, Caterham
Mettle and Bond was founded with its principal mission being to look after clients being discharged from hospital into interim wellness facilities to aid rehabilitation. Over the years as reports identified significant concerns around the quality and consistency of home care service providers, Mettle and Bond changed its strategy to try and alleviate the issues that had arisen and decided to move into the home care sector.

Mettle and Bond provides a service that aims to facilitate the revitalisation of both the physical and emotional by encouraging independence and assisting the re-ablement for the successful transition to an individual's normal lifestyle. By providing care in the comfort of an individual's home, it helps to provide a calmer experience for the client. This will be coupled with a person-centred approach and strength based practice to promote the client's wellbeing. Mettle and Bond aims for their clients to soon appreciate this model and to feel that their needs are well and truly met - beyond all expectations.

Mettle and Bond is in its infancy but has unique selling points which include a Director who has worked in the care industry for one of the leading Care providers.

Mettle and Bond aims to use advanced monitoring systems that will provide security and enhance digital transformation. This will enable evidence outstanding client outcomes as well as areas that need improvement.

Mettle and Bond care will provide services such as personal care, medication administration and management, domestic tasks, continence management, assisting day to day tasks, meal preparation, assistance with shopping and making GP appointment and providing companionship.

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Care Provided by Mettle & Bond Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mettle & Bond Homecare
  • Person in charge
  • Wendy Chanda (Director)

Funding & Fees Guide for Mettle & Bond Care Ltd

  • Prices

  • £28 - £45 per hour on Weekdays.
    £30 - £55 per hour Evenings & Weekends.
    £1300 - £2100 live in care packages

Mettle & Bond Care Ltd Reviews (17)

9.4

Mettle & Bond Care Ltd has a Review Score of 9.4 (9.407) out of 10, based on 7 reviews in the last 2 years. Over all time Mettle & Bond Care Ltd has 17 reviews.

Overall Experience

  • 13
  • 4
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Date Published

17
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10

Review from Geoff R (Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially we required a carer for my wife who had bladder cancer. The carer assigned had considerable experience of similar cases and was able to reassure my wife and provide excellent care. As the situation developed, the carer also provided support for me as I tried to cope with all the household
chores. After my wife moved into a care home for palliative care, the carer has continued to help me run the house.
The carer assigned to us is wonderful in every way. She has a beautiful disposition combining a strong work ethic with a charming personality and a keen sense of humour. Our entire family has fallen completely in love with her. She has helped us all get through a very harrowing experience.

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

Thank you Geoff, this is such a lovely review and we really appreciate you taking time to complete it. We are just delighted to have got it right for you and the family, to have matched our carer perfectly to your needs, and to have helped you through this very trying time.


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Review from C W (Daughter of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have a live-in carer for my mother. It took a while to find the perfect match but now she has 2 girls that look after her and take turns over a 2 week period.
Overall, it is a good company for us, now we are established and my mother is very happy and settled with her care so I can't complain.

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Review from M D (Wife of Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the nurse assigned to my husband's care absolutely excellent. She has looked after him with great respect for his dignity and with great care.

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Review from K R (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So clean! Special thanks to a staff member (you know who you are).

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Review from A S (Client) assisted by family/friend published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are polite, respectful and caring. Some issues with time of arrival because of hold-ups with previous clients and/or transport problems - understandable.
Management do listen if you have concerns.

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Review from Sarah M (Sister of Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are clean and tidy in their appearance. They come on time and if delayed they phone in advance. They are very pleasant to talk to and they have a good sense of humour. We enjoy their company.

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Review from Raymond B (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to have him as my carer, he was caring and considerate and assessed my needs together. He was cheerful when greeting me/us and through my care. He was always smartly dressed and freshly presented.
He was only with us for 8 days. We learnt a lot about how to manage and felt more secure
to manage without a carer.

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Review from Andrew W (Son of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot thank the carers, management and how they care for my father enough. They treat him with total respect and after one and a half months, since they started have basically taken the pressure of looking after him off my hands. Obviously, it's expensive but some of the things they have had
to deal with isn't something a son should ever have to do. If anybody is sitting there not knowing who to choose - that was me! Give them a call, they are lovely.

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Review from Wendy M (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer has been very punctual, well organised and positive. Her attention to detail has been excellent and her ability to cope with any circumstance is 100%. She has presented every meal in an attractive and appetising way.

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Review from Susan W (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Mettle & Bond. All the staff work very hard and do a wonderful job. My mum is very happy with the company.

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Review from Cathy V (Daughter of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Mettle & Bond. The initial meeting and assessment of Mum's needs took place quickly and was carried out by one of the directors. She made sure to direct her comments and questions to Mum to include her in the conversation. Frequent reference was made to CQC requirements.
Care was arranged quickly and every effort was made to match Mum to carers with whom they thought she would get on well. Care visits for the first week were undertaken by one of the directors so that they could get to know Mum and then hand over to employees who shadowed them after this period. My siblings and I were set up on an app so that we could see how each visit had gone and see comments by the carers. Any concerns from either the family or the carers were addressed promptly and efficiently by phone or email. Mum's evening visits were often undertaken by one of the directors. Would absolutely recommend.

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Review from Tim E (Son of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mettle & Bond were very efficient in setting up the caring needs for my mother at short notice following an assessment meeting. All the visits were on time and all the carers were lovely: kind, caring, considerate and dedicated. My mother quickly became used to them visiting, despite her initial reluctance
to surrender her independence. The access care planning app gave me peace of mind that she was being well looked after and was eating properly, as well as having all her daily medication dispensed as required. I would have no hesitation in recommending Mettle & Bond to anyone with home care/support needs.

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

Mum is such a lovely lady who we look forward to seeing every day. We are delighted to be part of Mum's journey and thankful that you have given us this opportunity.


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Review from David H (Client) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a charming man. He is very efficient, conscientious and ideal for this job. It is a pleasure to see him each morning.

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

We are happy to be of service to you. Delighted that we are doing a fabulous job and that our carer puts a smile on your face!


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Review from J B (Son of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mettle & Bond responded very swiftly to my initial enquiry.
An assessment meeting quickly followed and inspired confidence that they would take on the tasks with enthusiasm.

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

We are happy to be providing our services to you and appreciate your custom very much.


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Review from N S (Client) assisted by family/friend published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mettle & Bond Care Ltd are excellebt in the care and attention I receive, i.e. showering and cooking my lunch. The carers are efficient, happy and always on time.

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

It is an honour that you chose us and we are very happy to be providing our services to you. Thank you very much for this wonderful review.


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Review from Cheryl F (Daughter-in-law of Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial conversation with Mettle & Bond Care, I immediately felt comfortable discussing our family's requirements with regard to putting home support in place for our mum-in-law/mum. We arranged a visit to Mum's apartment to discuss our needs, we found the director and her colleague very engaging,
particularly with our 94 years young Mum, their professionalism was unquestionable and more importantly for us the obvious dedication to their profession within the care industry along with their history of working in this industry.
Mum has taken to her support carers like a duck to water, in her words: "Friendly, adaptable, efficient and business-like ".
I feel fortunate that we found Mettle & Bond. A happy Mum is a happy family!

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

Thank you for this stellar review Cheryl. We are comforted that you and your family are happy with the service we provide Mum and we appreciate your loyalty and continued trust in us. Much appreciated!


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Review from J O (Daughter of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a very efficient and caring service from the initial enquiry to an assessment to daily service calls for my 102-year-old dad. Their attention to detail makes for a good experience for the family.

Reply from Wendy Chanda, Director at Mettle & Bond Care Ltd

Thank you very much for your kind review. We appreciate your custom and are delighted that you are happy with our service. It is an absolute pleasure to serve clients such as your dad and I hope we can continue a good, long lasting relationship with your family. It really means a lot to us at Mettle & Bond Care.
Thank you once again.


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Current Review Score: 9.4 (9.407)

Overview of Review Score

The Review Score of 9.4 (9.407) out of 10 for Mettle & Bond Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Mettle & Bond Care Ltd is calculated as follows: ( (30 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mettle & Bond Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Wendy

Wendy Chanda

Job Title: Founder /Director

Joined: 2016

Wendy is a mother of two children and the Founder/Director of Mettle and Bond Care.


Wendy's dream was to provide respite, wellness and aromatherapy services to the community via a facility which was a ''Home away from home''. This facility would alleviate some of the pressure that the NHS is experiencing in recent times - delayed discharges/transfers; better known as bed blocking. With this vision and concept, Mettle and Bond Care were born to provide a broader range of services to the community.


Wendy has a BA ( Hons) Degree - 1st class, majoring in Business Management and Finance from the University of Sussex. Wendy is also part-qualified in CIMA and has 5 years of proven and relevant experience in the Health and Social care industry having worked as a Care Manager for one of the leading Care Providers - Anchor Trust. Until recently, Wendy has worked in Charitable organisations such as the Royal Geographical Society as a Finance Manager; gaining her extra and vital skills from both Sectors (Care and Finance).


Wendy's passion is to promote an individual's well-being through a person-centred approach. She believes that this can be done by treating the client with dignity and respect, protecting the client from abuse and building family /personal relationships. In addition to this, she believes in offering choice, providing the opportunity for the client to participate in activities and considering the client's mental, emotional and physical health.


Other Training / Qualifications include:
- Care Planning.
- Health and Safety.
- Mental Capacity.
- DoLS.
- Records/Reporting.
- Sleep.
- Safeguarding Adults.


Frequently Asked Questions about Mettle & Bond Care Ltd

What Type of Services does Mettle & Bond Care Ltd offer?

Mettle & Bond Care Ltd offers Home Care.

How many Carers does Mettle & Bond Care Ltd employ?

Mettle & Bond Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mettle & Bond Care Ltd to verify any information. View our terms and conditions. Mettle & Bond Care Ltd has a Platinum Service – more info.