Global Caring Gloucester

Room 115, Corinium House, Corinium Avenue, Gloucester GL4 3HX
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9.2 16 Reviews
  • Global Caring Gloucester, Gloucester
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Care Provided by Global Caring Gloucester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Adewale Adesalu (Manager)
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Global Caring Gloucester Reviews (16)

9.2

Global Caring Gloucester has a Review Score of 9.2 (9.195) out of 10, based on 14 reviews in the last 2 years. Over all time Global Caring Gloucester has 16 reviews.

Overall Experience

  • 6
  • 4
  • 4
  • 0
  • 2

Date Published

16
1
4
14
2

Review from Maggie J (Wife of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home from the hospital on the 19th of December 2024. The carers were there the next day. At 8.00 am as they said they would be. All of them were very respectful and caring of my husband.
He had been diagnosed with very deep depression after his hip replacement and covid. They talked
to him and showered him. Noticed an infection in his groin and sorted all that was needed. I really cannot praise them enough, for they gave him his dignity back, also the confidence to talk again.
We will be looking into having one come in once a week, to assist him showering. Just to say, He will shower in between. He just feels they give him a good all-over shower.
Thanks again to all who came.

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Review from J P (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very consistent and considered carers. The APP gave reassurance and details of daily activity and care. Very kind and gentle carers talked to Mum patiently and reassured her all of the time. Very reliable and trustworthy.

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Review from Shirly J (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the Global Care team from Gloucester provide care and support at home for my 94-year-old mother for over 4 months now. The service they provide has been excellent. The team are first class, very caring, very polite and very smart. They attend to all my mother's needs four times per day,
in a consistent and professional manner. They keep our family fully updated on a regular basis and advise us of any problems that arise or any specific observations regarding my mother's health needs. A really excellent service provided by a great team... Well done Global Care and thank you.

Reply from Adila Bashrit, Director at Global Caring Gloucester

Thank you for the positive feedback. We excel to deliver excellent care.


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Review from Sue D (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After leaving a hospital stay that had been horrendous, I was finally able to get my 90-year-old father home to spend his final days in his own bed. Dad was in a bad way and traumatised by his hospital stay, went into hospital relatively okay and all skin intact and mentally very aware, however, this
was not how he came home. I had never heard of the company, despite Dad having care for a fair few years being wheelchair bound totally. He was put on an initial 4 visits a day and one overnight stay every night. The carers were very polite and caring and looked after Dad so well despite Dad being pretty aggressive as he was on palliative care until he passed on 27:3:24. They were smartly dressed in navy uniform and wore full safety gloves etc. It was mainly personal care alongside nurses, gp. Professional in their work and Dad had a good death with his family around him. The team we had were the same few people, a male and female at each visit who really did care. I would certainly recommend. Thanks.

Reply from Adila Bashrit, Director at Global Caring Gloucester

Thank you for your kind words. We aim to make lives easier.


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Review from Cynthia D (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers that have been helping me have been efficient. There are sometimes language difficulties that are overcome by signing and pointing. I have not needed the calls at midday or afternoon. The first call of the day is the most useful, although they do not let me do some things I can do for myself.
I am aware that they have a short time. Always polite and helpfully aware of my needs.

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Review from P M (Husband of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good service, very caring.

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Review from Laura M (Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It seems to be going well. I'm unwell (Fibromyalgia, complex PTSD).

Reply from Adila Bashrit, Director at Global Caring Gloucester

Thank you for your feedback, we really appreciate it.


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Review from Toni L (Daughter of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with the carers. She said they are lovely and respectful.

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Review from D L (Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service I receive is fine, but I find it difficult to understand what they can or cannot do. Apart from above, everything else is great.

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Review from A C (Husband of Client) assisted by family/friend published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No issues. Everything is good.

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Review from Kira P (Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has been positive so far. I've had the same carer, which is important to me. She's been kind and respectful.

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Review from B M (Wife of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Pamela J (Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had marvellous help and support over the years, long may it continue! Thank you so much to everyone concerned, I am so lucky to have you all.

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Review from Alec D (Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had carers for some time, and, overall, I have had very good service from them, though some carers have been much better than others. Some carers have come too early, causing inconvenience. Others have come too late on days when I asked them to come earlier. Some carers have done everything I
asked them to do, while others have just done whatever they wanted to do.

Reply from Adila Bashrit, Director at Global Caring Gloucester

Thank you for the feedback. We have taken it onboard. We monitor care calls and quality very closely and take on all the feedback given.


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Review from Carolyn W (Daughter-in-law of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This non-caring company was assigned to care for my mother-in-law on Fri 16/12/2022 (she is a lady of 83 years at home to be cared for in her remaining time as she has terminal cancer. She also came home with hospital acquired Covid and pneumonia meaning that she needs the best care possible). It is
now 19/12/2022. They have only turned up 1 of 3 mornings! She was left for a total of 21 hours without any carers. When they come in the middle of the day and evening they are only there for 5-10 minutes and do the bare minimum. Carers speak in a foreign language in front of the patient and family. They do not communicate properly with the patient. If this is the level of care this company gives then where is the comfort, dignity and help required for this time in her life? I had to go and help with what was needed (imagination required) this morning even though I am quite unwell with Covid. Altogether it has been a very traumatic and upsetting experience for the patient and her family. Avoid these carers!

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Review from S E (Daughter-in-law of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We as a family have had the most unfortunate experience of allocation of this firm to my 85-year-old mother who is a Dementia sufferer. Clocking in time is shocking, my Mother is having to sit on her bed from 7.00-8.35 am waiting, her morning slot is 7 am. No courtesy call to explain why they are late,
I have had to contact the Manager on each occasion to be told various excuses which simply do not comply with the Carers version of events.
Her breakfast consists of cake and chicken?
Incorrect medication administered on several occasions. Medication found on the floor.
My Mother sleeps in a downstairs bedroom yet the main large window is left wide open. Is security not an issue?
Tea time is 4 pm, clocking in is 2.55 pm?
The minimum stay is ten minutes doing as least as possible.
If you care for your family member, avoid this firm at all costs!

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Current Review Score: 9.2 (9.195)

Overview of Review Score

The Review Score of 9.2 (9.195) out of 10 for Global Caring Gloucester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.195 for Global Caring Gloucester is calculated as follows: ( (43 Excellents x 5) + (19 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 82 Ratings = 4.195

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Global Caring Gloucester is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Global Caring Gloucester

What Type of Services does Global Caring Gloucester offer?

Global Caring Gloucester offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Global Caring Gloucester to verify any information. View our terms and conditions. Global Caring Gloucester has a Basic Service – more info.